NAHQ Employment Opportunities

We're Hiring


Founded in 1976, the National Association for Healthcare Quality (NAHQ) is the only organization dedicated to the dynamic healthcare quality profession, defining the standard of excellence for the profession, and equipping professionals and organizations across the continuum of healthcare to meet these standards.

NAHQ has a high performance and supportive work culture that offers best in class service to NAHQ’s constituents and to one another. Strong candidates who thrive in an innovative and optimistic workplace will find their place at NAHQ. Please send your resume to This email address is being protected from spambots. You need JavaScript enabled to view it. indicating NAHQ and the position title in the subject line.

We're looking for team members to fill the following positions: 

Director, Marketing and Customer Experience

The Director of Marketing and Customer Experience will provide oversight of: customer experience; recruitment/retention; market development; marketing strategy; volunteer management; business development related to education and content licenses; and B2B/institutional sales. This critical role will develop, facilitate and manage all product initiatives to meet the needs of the organization.

ESSENTIAL FUNCTIONS

  • Oversight of overall marketing and customer experience to include Web/LMS/AMS; Membership/Certification
  • Leads and directs staff around ownership and accountability of full product life-cycle from development to implementation and renewal needs
  • Ensures that all initiatives have a developed marketing strategy, plan, and benchmarks
  • Supports Market Development and Marketing Strategy
  • Prepares and monitors project and marketing budgets
  • Works with staff on program publicity, the development of all printed and online education materials, including brochures, guides, worksheets, and flyers
  • Assists the CEO/Executive Director in the development of annual operating plans, strategic plan, committee directives, and budget for the association
  • Represents the organization in public venues as needed.

OTHER RESPONSIBILITIES

As assigned.

MINIMUM QUALIFICATION OR EXPERIENCE

Education: Bachelor’s Degree in Marketing, Business, or related field with preferably a MBA, or related area.

Experience: 5-8 years of progressive experience in a non-profit organization include managing, designing and implementing marketing strategies and initiatives, as well as customer experience analysis and initiatives, preferably in a healthcare or non-profit setting.

Supervisory experience required. Broad based experience in individual and team-oriented decision-making.

Licensure or Certification: CAE preferred.

SPECIAL SKILLS/EQUIPMENT

    • Knowledge of leadership and management principles as they relate to non-profit/ voluntary organizations
    • Strong marketing expertise
    • Knowledge of project management
    • Knowledge of customer relations/member relations management systems
    • Prepares and monitors project and marketing budgets
    • Works with staff on program publicity, the development of all printed and online education materials, including brochures, guides, worksheets, and flyers
    • Assists the CEO/Executive Director in the development of annual operating plans, strategic plan, committee directives, and budget for the association
    • Represents the organization in public venues as needed.
    • This position should demonstrate competence in some or all of the following:
      • Adaptability: Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
      • Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.

Business Systems Manager

The Business Systems Manager will provide oversight for all systems to include all network, Infrastructure, technical, and product applications. This position will also act as a liaison for the organization with the following services: website support (Sandstorm); CRM Solution (Nimble); voice over IP (Mitel); webinars (Webex); Learning Management System (YM Learning); exhibit management (TBD); financial system (Intel); registration system (TBD); and other solutions as needed. This critical role will assist with initiatives to meet the needs of the organization, board, committees, members, constituents, etc.

ESSENTIAL FUNCTIONS

  • Oversight general IT and application support.
  • Acts as both an internal and external Customer Service for all applications and systems.
  • Troubleshoots technical and application issues.
  • Leads and trains staff on all applications and systems.
  • Ensures that all applications and systems are meeting the needs of the organization and full-filing their contracted obligations.
  • Supports all other technical needs of the organization.
  • Supports business analytics and database needs of the organization.
  • Prepares and monitors application and systems budgets.
  • Assists the CEO/Executive Director in the development of annual operating plans, strategic plan, committee directives, and budget for the association.

OTHER RESPONSIBILITIES

As assigned.

MINIMUM QUALIFICATION OR EXPERIENCE

Associate’s or Bachelor’s Degree in a technical or related field.

Experience: 5+ years of progressive experience in a non-profit organization include managing customer support, systems support, and technical applications, as well as customer experience analysis and initiatives, preferably in a healthcare, technical, or non-profit setting.

Supervisory experience required. Broad based experience in individual and team-oriented decision-making.

Licensure or Certification: CAE preferred.

SPECIAL SKILLS/EQUIPMENT

  • Knowledge of leadership and management principles as they relate to non-profit/ voluntary organizations
  • Strong technical and application expertise
  • Knowledge of project management
  • Strong knowledge in AMS, LMS, CMS O-360; Help Desk; Phone FMS or similar applications
  • Expert knowledge of customer relations/member relations management systems
  • This position should demonstrate competence in some or all of the following:
    • Adaptability: Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
    • Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.

TRAVEL

Ability to travel 5-10% annually.

Learning Technology Coordinator

The Learning Technology Coordinator will serve as administrator, project manager, client specialist and user support for learning related systems and platforms. Serves as liaison to organization’s operations/IT staff to ensure the integrity and reliability of data. The Learning Technology Coordinator oversees the following: administration of learning delivery platform; learning activity support; live events: speaker and faculty management Certified Professional in Healthcare Quality (CPHQ) Live courses; licensing requests; Career Resources; as well as new & other learning resources.

ESSENTIAL FUNCTIONS

Operations/Administration
  • Supports the efforts to populate all IT learning environments with content, including installation of SCORm-compliant online courses, resource documents, and other materials.
  • Responsible for all administrative tasks in technology platforms supporting e-learning such as product and program set-up, configuration, integrations and importing and testing content.
  • Performs routine administrative tasks in the technology platforms supporting e-learning.
  • Supports use of the content and course management systems by subject matter experts.
  • Responsible for technical setup of webinars once the program and schedule is identified.
  • Maintains all filing systems and databases.
  • Effectively reviews new/emerging technology solution/trends to make recommendations.
  • Builds effective relationships across the technical and content staff to ensure the best use of technologies.
Customer Facing/Customer Experience
  • Manages speaker acquisition and management to include management of “call for abstracts” process and speaker and poster management, as well as overall communication with instructors/facilitators.
  • Provides general support to online learners, including helping with e-commerce/registration/enrollment questions, computer issues interfering with the learners’ ability to complete the course, and general inquiries about the course organization and make-up.
  • Collaborates with staff and faculty/speaker to create, identify or obtain new content for the learning Web site on an ongoing basis.
  • Provides operational and administrative support for activities such as live training courses, scheduling meetings, travel arrangements, routing telephone calls to proper individuals, and disseminating information to staff, members, committees, and constituents.
  • Serves as backup to education associate position.

OTHER RESPONSIBILITIES

As assigned.

MINIMUM QUALIFICATION OR EXPERIENCE

Education: Bachelor’s degree in business or related field.

Experience: 3-5 years’ experience in a non-profit, online education or related field.

SPECIAL SKILLS/EQUIPMENT

  • Expertise with web technologies (including learning management system, webinar platforms, and any authoring or communication tools and technologies).
  • Good organizational skills, attention to detail and ability to manage time effectively, and customer service minded.
  • Ability to build effective relationships with both technical staff (IT) and content design staff and subject matter experts.
  • Facilitate group meetings and work directly with content providers.
  • Embracing learning and change and has a passion for emerging trends in learning technology.
  • Computer expertise with Internet Explorer, various CRMs, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, project management software and/or other data related software.
  • Adaptable: Demonstrate a willingness to be flexible and versatile in a changing work environment while maintaining effectiveness and efficiency.
  • Personal and Professional Accountability: Ability to interact effectively and to work congenially in a small office environment. Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.

TRAVEL

Ability to travel up to 5% annually.

Education Associate

The Education Associate coordinates the day-to-day activities in the Education Department and performs a wide range duties to support the Certified Healthcare Quality Professional (CPHQ) program; CPHQ Continuing Education (CE) & Approval Program; Intellectual Property (IP); Volunteer Committee management; platform and learning activity support; and other general department support.

ESSENTIAL FUNCTIONS

  • Coordinates the logistics and faculty for the face- to-face CPHQ Programs.
  • Manages the organization's CE Approval program including, evaluation of applications, responding to specific inquiries, and maintenance of records.
  • Assists in the preparation and submission of continuing education applications for nursing and other healthcare professional related credit.
  • Manages the external intellectual property (IP) request process.
  • Assists with research report generation and preparation of presentation materials for committee meetings and external events.
  • Responsible for administrative and clerical duties including scheduling meetings, making travel arrangements, logistics, giving information and routing telephone calls to proper individuals, and disseminating information to staff, members, committees, and constituents.
  • Maintains filing systems and databases.
  • Serves as customer service support as needed.
  • Serves as back up to the Learning Technology Coordinator and Marketing Associate.

OTHER RESPONSIBILITIES

As assigned.

MINIMUM QUALIFICATION OR EXPERIENCE

Education: Bachelor’s degree in business or related field.

Experience: 1-2 years in an administrative, support, or customer relations position - preferably in areas of association management, education programming, and or consulting.

SPECIAL SKILLS/EQUIPMENT

  • Strong communication and organizational skills.
  • Ability to manage time effectively and coordinate/deliver on multiple projects/tasks in a timely manner.
  • Ability to build effective relationships with both technical staff (IT) and content design staff and subject matter experts.
  • Attention to detail.
  • Comfortable with web technologies.
  • Customer service minded.
  • Computer experience with Internet Explorer, various CRMs, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook and/or other data related software.
  • Adaptable: Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
  • Personal and Professional Accountability: Ability to interact effectively and to work congenially in a small office environment. Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.

TRAVEL

Ability to travel up to 5% annually.

Marketing Associate

The Marketing Associate supports the following: customer experience initiatives; general communications; corporate relations; and other general department admin support. This position will be cross trained and will work collaboratively with administrative and customer service support positions.

ESSENTIAL FUNCTIONS

  • Supports constituent communication to include: electronic, collateral materials and production.
  • Responsible for layout, testing, list integration and dissemination of all electronic constituent communications.
  • Responsible for website content updates as assigned.
  • Responsible for technical set-up and execution of info sessions (webinars); and general webinar technology support.
  • Supports sales administration with activities such as loading and sending blast e-mails, signage management, updating dashboards and coordinating and disseminating materials.
  • Supports the Network/ Special Interest Groups (SIGS).
  • Supports administration of the fellowship & awards programs.
  • Responsible for administrative and clerical duties such as scheduling meetings, making travel arrangements, logistics, giving information and routing telephone calls to proper individuals, and disseminating information to staff, members, committees, constituents, etc.
  • Assists with research, report generation, and preparing presentation/materials.
  • Maintains filing systems and databases.
  • Serves as back-up to education associate position.

OTHER RESPONSIBILITIES

As assigned.

MINIMUM QUALIFICATION OR EXPERIENCE

Education: Bachelor’s degree in business or related field.

Experience: 1-2 years in an administrative, support, or customer relations position - preferably in areas of association management, marketing, communications, and or consulting.

SPECIAL SKILLS/EQUIPMENT

  • Strong communication and organizational skills.
  • Ability to manage time effectively and coordinate/deliver on multiple projects/tasks in a timely manner.
  • Attention to detail.
  • Comfortable with web technologies.
  • Customer service minded.
  • Team player.
  • Ability to project manage.
  • Embraces learning.
  • Computer experience with Internet Explorer, various CRMs, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook and/or other data related software.
  • Adaptable: Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
  • Personal and Professional Accountability: Ability to interact effectively and to work congenially in a small office environment. Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.

TRAVEL

Ability to travel up to 5% annually.

Office and Database Administrator

The Office and Database Administrator performs a wide range of functions necessary to support the organization, and staff in carrying out their responsibilities. The Office and Database Administrator supports the following: processing of accounts payable (AP); database management; general human resources (HR) support; vendor/insurance support; reception; facilities; mailroom; onsite meeting support (catering, set up, etc.); and other initiatives as assigned..

ESSENTIAL FUNCTIONS

    • Serves as the database (AMS) administrator to include knowledge of data maintenance, event management, order processing, member updates, and reports..
    • Maintain AMS integrity by conducting routine audits of membership data.
    • Collects and analyzes data to support forecasting trends and results.
    • Pull membership reports and customized queries for marketing purposes, board reports, member activities, committees, etc.
    • Collaborate with stakeholders to streamline report request and ensure accuracy of data.
    • Processes all AP invoices, this includes inputting data in the AMS and Financial Account Software on a daily basis.
    • Supports day to day operations, facilities, and HR functions.
    • Serves as liaison to building management.
    • Provides customer service/assistance to internal staff and visitors.
    • Responsible for administrative and clerical duties, such as scheduling meetings, making travel arrangements, providing information and routing telephone calls to proper individuals, coordinating large mailings, and disseminating information.
    • Contacts vendors as requested for general support and contracted needs.
    • Assists in the planning, implementation, execution and evaluation of special projects
    • Oversees ordering and maintaining supply inventory, and oversight of supplies budget.
    • Maintains filing systems.
    • Assists in arranging and preparing for internal and external meetings
    • Keeps the Director of Operations apprised, when he/she is out of the office, of developing issues and matters to be addressed.

OTHER RESPONSIBILITIES

As assigned.

MINIMUM QUALIFICATION OR EXPERIENCE

Education: Associate or Bachelor’s degree in business or related field.

Experience: 3-5 years in an administrative position.

SPECIAL SKILLS/EQUIPMENT

      • Computer experience with Internet Explorer, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook and/or other data related software.
      • Nimble or Sales Force experience desired.
      • Adaptable: Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
      • Personal and Professional Accountability: Ability to interact effectively and to work congenially in a small office environment. Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.

PHYSICAL, MENTAL DEMANDS/WORKING ENVIRONMENT

PHYSICAL
Sitting: 80% 

Standing/Walking/Demonstrating: 20%

Lifting: Depends on Position – will use proactive safety measures.
Vision: Computer, phone, client interaction.

MENTAL
Goal oriented, fast-paced, with a focus on service excellence. Able to handle multiple responsibilities simultaneously

TRAVEL
Ability to travel up to 5% annually.

OFFICE ENVIRONMENT
This position is vital to the success of NAHQ and the person must bring, in addition to professional knowledge, a personality well-suited to work with numerous individuals (staff, members, certificants, vendors, sponsors, etc.). NAHQ is a collaborative, innovative, and open environment that asks its staff to be responsible for multiple programs, utilizing a variety of skills.

Please send your resume to This email address is being protected from spambots. You need JavaScript enabled to view it. indicating NAHQ and the position title in the subject line.

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