CINCINNATI, OH | September 18–20, 2017




NAHQ Next is the only healthcare quality conference designed exclusively for professionals like you.

Our goal is to empower you for what’s next in your healthcare quality career. Watch the promo video.

Attend the NAHQ Next Info Session, July 19, 11-11:30 pm CST to learn more!


Our esteemed and impactful speakers bring cutting-edge and actionable education that will deepen your knowledge, helping you advance the profession, and support your success in the ever-expanding role in healthcare quality. Earn up to 18 CPHQ and nursing contact hours through session participation and poster viewing.


The healthcare conference where you can share insights and build connections with healthcare quality professionals like you working in all areas of quality from a variety of environments and levels of experience.


Find empowering and innovative solutions to the broad range of challenges you face every day in improving the quality of care and reducing costs.


Simon Bailey, MA CSP CPAE

We understand the impact and importance of the healthcare quality profession today as you lead your teams and organizations through constant change and to successfully improving care. That is why we are excited to have Simon Bailey, leader of the “brilliance” movement, join us at NAHQ Next. Through his provocative content, speaking engagements and leadership advice, Simon has helped more than 1 million people find their brilliance, shift their thinking, and produce sustainable results.

GENERAL SESSION:Panel Discussion: Insights into the Future of Healthcare Quality

Moderated by Lenard L. Parisi, RN MA CPHQ FNAHQ
Panelists: Jeffrey P. DiLisi, MD MBA; Jodi Eisenberg, MHA CHSA CPMSM; Deirdre McCaughey, PhD MBA; Patricia Merryweather, MA; Maria R. Shirey, PhD MBA RN NEA-BC ANEF FACHE FAAN

As the healthcare industry continues its transformation to demonstrate value, healthcare quality professionals (HQPs) are faced with new challenges and opportunities. NAHQ has assembled an expert panel to discuss how HQPs serve as innovators, teachers, influencers, and leaders to drive better outcomes and performance within their organizations. You will walk away with an understanding of the key forces and trends in this dynamic environment of data transparency, public reporting, value-based payments; alternative healthcare delivery models, population health management, technological advancement, and consumer engagement. You will leave the session energized and ready to navigate this new environment, chart your course for continued success as a HQP, and make an immediate impact.

CLOSING GENERAL SESSION:Yippee, Another Day in Paradise!... Driving Negativity Out of the Workplace

Liz Jazwiec, RN

Liz Jazwiec’s session is designed to provide you with techniques to make positive thinking work for you and your colleagues. You’ll learn how to engage your team to create a more productive, enjoyable workplace while increasing individual accountability. Join Liz, author of the bestselling book, Eat THAT Cookie, as she describes her personal story, laced with her notorious humor and effective tools to manage morale, eliminate victim thinking, and have fun.



Can't join us in Cincinnati?

Learn about the Virtual Conference

Esteemed, Experienced Leaders in the Field

NAHQ Next brings high-quality, actionable education and solutions to the challenges you face every day through experienced professionals in healthcare quality.

If you’re working in quality management, patient safety, utilization review, risk management, or any other area of healthcare quality, NAHQ Next is where you’ll want to be. We have the resources and connections that will help you master your job, whatever your level.



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Carole S. Guinane, MBA RN

Carole S. Guinane, MBA RN

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April M. Taylor, MS MHA CPHQ CPPS

April M. Taylor, MS MHA CPHQ CPPS

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Jason E. Gillikin, BA CPHQ

Jason E. Gillikin, BA CPHQ

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To read full session descriptions, download the full Monday schedule.

7–8:30 am

Solutions Center Open

8:30 am

Opening General Session: Shift Your Brilliance

10–11 am

Concurrent Sessions

(301) Bridging the Quality Gap Across the Healthcare Continuum to Decrease Hospitalizations
(302) Cost, Quality and Value: How Healthcare Has Been Redefined
(303) First 15 Minutes for Safety: Successful Implementation of Hospital-wide Daily Safety
(304) Teamwork and Innovation in Rural Healthcare
(305) A Senior Leadership Visual System for Post-Survey Corrective Action Management
(306) Tale of Two Health Systems: How Data Analytics Drives Quality

11:15 am–12:15 pm

Concurrent Sessions

(401) Stacking Blocks: A Practical and Easy Process Improvement Exercise
(402) Marketing Quality
(403) Establishing a Daily Safety Briefing at a MultiSite Healthcare System
(404) HQ Talks

  1. A) Case Study: Creating a System-Wide Peer-Review System
  2. B) Shorten Your Projects with Agile/Scrum Tools
  3. C) Embedding High Fidelity Simulation as a Safety Tool into a Learning Organization

(405) New and Exciting Ways for Improving Staff Knowledge of Regulatory Standards
(406) Partnering with Patients to Increase Patient Centeredness within Ambulatory Care Transformation


12:15–1:45 pm

Solutions Center Open

1:45–2:45 pm

Concurrent Sessions

(501) Establishing an Integrated Continuous Patient Readiness Program Across the Continuum
(502) Aligning Clinical Quality Metrics: Building a Framework for the Future
(503) HQ Talks

  1. A) Leaders Facilitating Change
  2. B) Making the Grade: Improving Patient Safety Culture One Step at a Time
  3. C) Implementing Transformational Leadership to Improve Patient Satisfaction

(504) Leveraging Predictive Analytics and Technology to Decrease Missed Appointments
(505) Nurses Engaging the Hearts and Minds of Patients in Self-Management
(506) Nulliparous Cesarean Section Rate Reduction Initiative—Implementation Across a Healthcare System
(507) How to Become an Author for the Journal for Healthcare Quality


3–4 pm

Concurrent Sessions

(601) Restructuring a Quality Program to Dramatically Improve Clinical Outcomes
(602) Infusing Quality and Patient Safety Into a Fractured System
(603) Implementing Clinical Performance Improvement Activities to Facilitate Performance in Payment Reform Metrics
(604) Integrating Social Determinant Data to Mitigate Rising Clinical Risk
(605) Preparing for and Managing Regulatory and Accreditation Surveys: Leading for Success
(606) Improving Safety & Work Setting Culture of Care through Collaborative Problem Solving

4:15–5:15 pm

Concurrent Sessions

(701) CEO of "St. Somewhere" Hospital: Why Aren't We Getting "There"?
(704) Quality Safety Value Internship for Succession Planning
(705) It Could Happen to You
(706) Engaging Healthcare to Spread Innovative Quality Improvement practices; Strategic Innovation Engine (SIE)

5:15–6:45 pm

Solutions Center Open

To read full session descriptions, download the full Tuesday schedule.

7–8:30 am

Solutions Center Open

8:30 am

General Session: Panel Discussion: Insights into the Future of Healthcare Quality

10–11 am

Concurrent Sessions

(801) Regulatory & Accreditation: What You Need to Know
(802) Centralizing Quality to Accelerate Improvement Across a Health System: Two Years Later
(803) Managing "Super Utilizers": Decreasing Inpatient and ED Utilization- a DSRIP Project
(804) Post-Fall Huddle Team: Hospital Leadership at the Frontlines of Fall Prevention
(805) I'm in Charge of the Quality Department...Now What?!
(806) Deciphering Data: Leveraging Statistical Tools to Understand the Meaning Behind the Numbers

11:15 am–12:15 pm

Concurrent Sessions

(901) Getting Excellent Advice Isn't Enough, Getting that Advice Implemented is Key
(902) Top 10 Patient Safety Concerns for Healthcare Organizations 2017
(903) Mortality Measures Matter: A System-wide Approach to Improve AMI/HF Outcomes Impacting VBP
(904) PFAC and Ethics Committee: A New Quality Connection
(905) Follow the Money: Dealing with Quality & Economics at the Same Time
(906) A Paradigm Shift in Quality Improvement: Live Simulation & Lean Six Sigma

12:15–1:45 pm

Solutions Center Open

1:45–2:45 pm

Concurrent Sessions

(1001) Implications of Post-Acute Services in Population Health
(1002) Patient Safety Nirvana: Using Accreditation & Regulatory Requirements as the Foundation for Safe Care
(1003) Avoiding the Penalty: A Modified Clinical Review Process for HAC Coding
(1004) HQ Talks

  1. A) Incident Reporting Analysis for Three Years
  2. B) Establishing a Daily Safety Briefing at a Multi-Site Healthcare System
  3. C) Reinventing the Wheel: Standardized Serious Event Analysis

(1005) Translating Data into Information and Improved Outcomes
(1006) Lean as a Daily Management System

3:30–4:30 pm

Concurrent Sessions

(1101) Do You Have the Skills to Make a Transformation in Your Organization?
(1102) Centralized Data Abstraction: Lesson's Learned from a Large Healthcare Organization
(1103) Embedding High Fidelity Simulation as a Safety Tool into a Learning Organization
(1104) How to Create Meaningful Dashboards to Improve Performance
(1105) Integrating Social Determinant Data to Mitigate Rising Clinical Risk
(1106) Use a Personal Kanban to Manage your Day

To read full session descriptions, download the full Wednesday schedule.

8:00 am

Closing General Session: Yippee, Another Day in Paradise!...Driving Negativity Out of the Workplace

10–11 am

Concurrent Sessions

(1201) Quality and the Revenue Cycle: What Quality Professionals Need To Knowg
(1202) Leaders Facilitating Change
(1203) Big Data, Big Insight - Unlock the Power of Healthcare Analytics
(1204) When C. diff Hits the Fan: Highly Reliable Processes Key to Hospital-Acquired Clostridium Difficile Reduction
(1205) Improving Quality by Providing Timely Feedback Among Patients, Families, and Providers/Staff
(1206) HAC or MHAC: Improving Quality to Increase Reimbursement

11:15 am–12:15 pm

Concurrent Sessions

(1301) Electronic Clinical Quality Measures: The Future is Now!
(1302) Process Capability Analysis: Insight to Excellence
(1303) Implementing Observations and Visual Management Systems for Performance Improvement
(1304) Bringing Healthcare Team Performance Measurement into a Quality System
(1305) HQ Talks

  1. A) Effective Innovation Strategies to Support CAUTI Prevention Using Mobile Technology
  2. B) Making the Grade: Improving Patient Safety Culture One Step at a Time
  3. C) Solid Organ Flow Process Mapping: Engaging Teams While Prioritizing Initiatives

(1306) Creating a Hospital-Wide Quality Revolution



Five Star Sponsor

Four Star Sponsor

Three Star Sponsor




With award-winning hotel properties, four unique entertainment districts in the downtown area, and a world-class dining scene, it’s hard to miss the buzz about the “Queen City.” Cincinnati is home to the historic Over-the-Rhine district, one of the nation’s largest urban historic districts and the center of Cincinnati's once-bustling community of German beer brewers, which has recently undergone a dramatic revitalization. The Banks Riverfront Entertainment District and Fountain Square offer an abundance of options for high-quality dining and entertainment. The weather in Cincinnati is moderate with an average temperatures in September ranging 56-78 degrees.

Hilton Cincinnati Netherland Plaza

35 W. 5th Street
Cincinnati, OH 45202
Rate: $167 single/double*
Online Reservations

Self-Park for $23/night or Valet for $28/night

*Special rates expire August 21, 2017, or when NAHQ's room block has been filled. A small block of rooms for government employees has been secured at the per diem rate of $135/night. Please call the hotel to reserve your room and mention group code NAHQG. ID will be required upon check in.

Hyatt Regency Cincinnati

151 W. 5th Street
Cincinnati, OH 45202
Rate: $169 single/double
Online Reservations

Valet for $30/night

*Special rates expire August 21, 2017, or when NAHQ's room block has been filled.

Airport Info

Cincinnati/Northern Kentucky International Airport (CVG)

2939 Terminal Drive
Hebron, KY 41048

Ground Transport

The venue and hotels are located approximately 20 minutes from the airport. You can expect taxi fares to be around $35 (one-way). Uber and Lyft are available in the Cincinnati area. Public transit (TANK), car and van services, and rental cars also are available from the airport. Find information on all your options on the CVG website.

Convince Your Supervisor

If you still need help convincing your supervisor that you need to be at NAHQ Next, we have provided a sample justification letter.



  • Duke Energy Convention Center

    525 Elm Street
    Cincinnati, OH 45202

    Having recently undergone a $135 million expansion and renovation, the Duke Energy Convention Center offers NAHQ Next participants state-of-the-art technology, expansive and easy-to-navigate meeting space and iconic architecture and breathtaking views as the backdrop for the exceptional content we're preparing for you.




Special Events & Preconference Learning

NAHQ Next is much more than a healthcare quality conference. We offer many opportunities to learn from the leaders and innovators in healthcare quality, but remember to also take advantage of what's available outside the educational sessions.

CPHQ Review Course

This interactive, 2-day workshop is designed to support those planning to take the Certified Professional in Healthcare Quality© (CPHQ) Certification Examination. Based on the current exam content outline, this course engages participants in a review of the exam material and offers them valuable tips on how to best prepare for test day.

Oktoberfest Zinzinnati

Before NAHQ Next kicks off on Monday, join your colleagues on Sunday evening at America's largest Oktoberfest, just blocks from NAHQ's host hotels. More details to come!

Opening Reception

Join participants and speakers the evening of Monday, September 18, in the Solutions Center for the opening reception to connect with your healthcare quality colleagues and mentors in a celebration of the profession and your work in the field.

Early Bird (Member)

(through July 24, 2017)

$ 899

Regular, Live Conference (Member)

(after July 24, 2017)

$ 1,099

One Day (Member)

$ 549

Early Bird (Nonmember)

(through July 24, 2017)

$ 1,499

Regular, Live Conference (Nonmember)

(after July 24, 2017)

$ 1,699

One Day (Nonmember)

$ 799