July Message from NAHQ Leadership

July Message from NAHQ Leadership

While I believe we should celebrate each other and our profession every day, it is great to have a dedicated time of year to recognize our contributions to healthcare quality. Healthcare Quality Week is the perfect opportunity to do that, and it is just a few months away: October 21-27. 

You may ask, how do we recognize contributions of our profession? The most effective way is to share experiences about our work and how it affects the health of the community. In everyday conversations, I am asked what it is I do. I explain that I'm a healthcare quality professional. I’m sure many of you have seen the blank look on the face of the person to whom you are speaking. So, I continue explaining that I monitor metrics, analyze results, identify barriers, and implement improvements. I share examples of how this work applies to improved health outcomes for the community, including children receiving their immunizations, women getting their annual mammogram, individuals with diabetes having their blood work completed with HbA1c results in the normal range, individuals receiving follow-up care after hospitalization for behavioral health, reviewing quality of care concerns... the list goes on. The most meaningful part of my work is that every day I confirm that: 

  • Healthcare opportunities, inclusive of preventative care, acute care, and post-acute care are in place. 
  • The care is available and provided in a timely manner. 
  • And the care is affordable. 

This is our superpower. 

The opportunity to make a difference in the lives of people in my community, and beyond, is incredibly rewarding. Every day, I am proud to be a healthcare quality professional! 

I look forward to hearing your stories. 

You can easily share your experiences with NAHQ by completing the short form on the HQW page and submitting it. NAHQ plans to share your outstanding experiences during HQW. By the end of August, you'll be able to download complimentary resources from the HQW page that may be used to promote the week. 

The NAHQ staff and I look forward to reading about your superpowers. We encourage you to invite others in your HQ network to participate. Thank you for all you do to improve healthcare quality! 

Carole Pulaski, MSA BSN CPHQ NAHQ President