NAHQ’s Tremendous Growth Drives Monumental Transformation

NAHQ’s Tremendous Growth Drives Monumental Transformation

Organization becomes stand-alone in less than five months 

CHICAGO, April 6, 2018 – The rapid growth of the National Association for Healthcare Quality (NAHQ) placed its transformation from a shared management model to a stand-alone association on an accelerated timeline. A process that typically requires 18-24 months, NAHQ accomplished in less than five months. 

“A national focus on healthcare quality, an increasing industry recognition of the role healthcare quality professionals play in improving patient outcomes and increasing corporate value, and NAHQ's focus on product and value development, has resulted in the organization’s growth,” said Stephanie Mercado, CAE, NAHQ CEO and executive director. “Establishing NAHQ as an independent organization was a necessary next step to continue evolving at the incredible pace we’ve experienced.” 

In the past four years, NAHQ: 

  • Doubled its revenue 
  • Saw its membership grow by approximately 50%, from 5,000 members to more than 7,500 
  • Experienced another 50% increase in the number of individuals earning the Certified Professional in Healthcare Quality® (CPHQ), the only accredited certification in healthcare quality. The CPHQ credential is now held by nearly 11,000 individuals.  
  • Positioned itself as a leader in the healthcare quality arena bringing the workforce together at landmark events including the National Healthcare Quality Summit and NAHQ Next, its annual conference 

Mercado refers to NAHQ as a “40-year-old startup” because of the balance the organization strikes between stability and innovation. She has led NAHQ and taken steps to reinforce the organization's position as an industry leader, including: 

  • Transitioning databases to the Salesforce platform to accelerate growth 
  • Leveraging cloud technology for business operations 
  • Partnering with “best in class” vendors to support member and customer operations 
  • Hiring staff who are dedicated to NAHQ’s mission and vision 

Further demonstrating its impact, NAHQ has partnered with academic organizations around the country that recognize the CPHQ for master’s level credit in their graduate programs. To date, these partners are Jefferson College of Population Health and Northwestern University. Agreements are in the works with other academic organizations.