NAHQ Appoints New Board Members

NAHQ Appoints New Board Members

National Association for Healthcare Quality Appoints New Board Members

Sandra Jones becomes President, Carole Guinane appointed President-Elect, Dr. Michael R. Friedman and Eric Witte Directors-at-Large, Dr. Nidia Williams Competencies Commission Chair, and Patricia Resnik Education Commission Chair

CHICAGO, February 18, 2019 – The National Association for Healthcare Quality (NAHQ) announces the appointment of Sandra Jones, Texoma Medical Center, as its 2019 president and five new members to its 2019 Board of Directors. Carole Guinane, Vice President, System Orthopedics, Sentara Healthcare has been appointed president-elect for 2020. Dr. Michael Friedman, Hospital of Special Surgery, and Eric Witte, Kindred Healthcare, have been appointed as directors-at-large. Dr. Nidia Williams, Lifespan, and Patricia Resnik, Christiana Care Health System, have been appointed as commission chairs.

“We are delighted to have Sandra lead NAHQ and welcome Carole, Michael, Eric, Nidia, and Patty to the NAHQ Board. As NAHQ prepares to bring quality to the center of the value-driven care solution, their strategic insight and vision will allow us to identify and build the competency frameworks required by our quality workforce to respond to the challenges of today and tomorrow and position their organizations to succeed,” said Stephanie Mercado, CAE, NAHQ CEO and Executive Director. “Given their impressive backgrounds and track records, I am confident their leadership will have a meaningful impact on advancing our mission.”

Sandra Jones, BSN MSM RN CPHQ CPHRM LNCC, of Denison, TX, has served the healthcare industry for over 30 years. She is an expert on performance improvement, quality, regulatory/accreditation compliance, and patient safety. Jones is director of quality management at Texoma Medical Center (TMC). She has overall responsibility for the strategic planning implementation, and monitoring of the quality of care for TMC, TMC Behavioral Healthcare Hospital, Reba McEntire Center for Rehabilitation, TMC Home Health, and ancillary outpatient services.

“I am excited about the opportunity to advance the healthcare quality profession in this challenging healthcare environment,” said Jones. “NAHQ is well-positioned to become the organization that healthcare quality professionals will turn to for all their career development needs and that healthcare organizations will rely upon to build the quality competencies of their workforce to improve patient and financial outcomes. I am committed to continuing the great work of NAHQ toward developing and evolving competencies in healthcare quality that support the goals of value-driven care.”

Carole Guinane, RN BA MBA CPHQ, of Virginia Beach, VA, was an executive with one of the first six hospitals to implement the Deming Quality Model in Healthcare. A Black Belt in Six Sigma, she has led quality programs for healthcare systems and taught, created, and implemented courseware for leaders, physicians, and other stakeholders. At Sentara Healthcare, she has demonstrated success in increasing revenues and market share, achieving cost reductions, and establishing successful physician partnerships. She has a reputation as a change agent with the ability to integrate process-engineering strategies with customer requirements while delivering efficient, streamlined operations with limited resources.

“With the increased disruption and uncertainty in healthcare and emerging focus on healthcare quality, it’s critical to forge the relationships that will position NAHQ as the leader in advancing healthcare quality across the care continuum,” said Guinane. “We can solidify the niche that only NAHQ should fill, such as certification, and continue its competency journey through different venues and training expansion with academic programs and corporations. Fostering agility in a dynamic environment with our board and staff working in unison towards our goals will be key.”

Michael R. Friedman, MD CPHQ, of Tenafly, NJ, is a board-certified anesthesiologist in practice since 2005. He completed his residency at Weill Cornell Medical Center, Memorial Sloan Kettering Cancer Center, and Hospital for Special Surgery, where he focused on anesthesia in various clinical settings. He then completed a Fellowship in Regional Anesthesia at Hospital for Special Surgery. Friedman is involved in quality assurance and performance improvement initiatives within the Department of Anesthesiology, Critical Care & Pain Management and serves as the Physician Champion on the hospital’s Safety and Environment of Care Committee.

“NAHQ has a solid foundation as an organization and is primed for its next chapter,” said Friedman. “The transition from ‘volume’ to ‘value-based’ medicine has every organization and provider focused on healthcare quality. I believe I can strengthen NAHQ by providing a physician’s viewpoint as well as facilitating strategic interaction with other organizations.”

Eric Witte, PT DPT MBA CPHQ, of Tustin, CA, is a resource hospital CEO for Kindred Healthcare. He has managed complex systems and has been intimately involved with functional outcomes of patients requiring rehabilitation. He continuously challenges himself to understand the intricacies of his hospital’s quality outcomes and how he can impact it every day.

“I expect there to be a number of breakthroughs in healthcare over the 21st century. As we move from a fragmented, fee for-service world to an integrated, value-based world, I see those breakthroughs occurring through a coordinated, competent workforce blazing that trail,” said Witte. “I see individuals who hold the Certified Professional in Healthcare Quality (CPHQ) certification within payors, providers, and regulators who will petition boards and executives with clever insights to create solvent organizations doing the courageous work of necessary change.”

Nidia Williams, PhD MBB CPHQ FNAHQ, of Swansea, MA, is vice president of operational excellence at Lifespan. She is responsible for evaluating and optimizing healthcare delivery systems and processes. In addition, she guides all quality core functions and oversees performance informatics and healthcare analytics.

“As healthcare continues to transition toward a value-driven model, the healthcare quality profession will lead the effort by building a workforce that will drive the required improvement, resulting in a future of patient-centered care and improved efficiency,” said Williams. “As the professional home for healthcare quality professionals, NAHQ understands this charge and will be supporting its members and the healthcare organizations (and other settings) where they are employed.”

Patricia Resnik, MJ MBA FACHE CPHQ CHC, of Bel Air, MD, is vice president of quality and care management at Christiana Care Health System. She creates transformational approaches to transition planning and care management that have included integrating predictive analytics into a comprehensive care management infrastructure to optimize care coordination and creating the clinical abstraction team and processes for reporting of regulatory-required data using a robust clinical registry and performance improvement structure.

“It is truly a privilege to serve on the NAHQ Board with other healthcare professionals dedicated to leading the advancement of healthcare quality through workforce development, education, and certification,” said Resnick. “It is exciting to be part of an association that defines healthcare quality and is preparing healthcare quality professionals with competencies they need to improve outcomes across the care continuum, especially as value-driven healthcare continues to evolve.”


About NAHQ
NAHQ is the leader in healthcare quality competencies. NAHQ provides a strategic advantage to healthcare professionals and the organizations they serve by developing and evolving competencies in healthcare quality that result in better patient and financial outcomes to support the goals of healthcare value. NAHQ offers the industry standard certification in healthcare quality, extensive educational programming, networking opportunities, and career resources to help healthcare professionals meet the challenges they face.