Earlier this month, NAHQ hosted the National Healthcare Quality Summit, shifting the healthcare discussion from focusing on challenges to solutions. Nearly 400 attendees joined us in Chicago and virtually for this break-through, two-day event.
Industry leaders from healthcare organizations across the country shared their success stories, all stemming from their executive team recognizing the vital role quality plays in improving patient and financial outcomes. I proudly sat in the audience and listened to Ron Seal, CEO of Texoma Medical Center, where I work, talk about the culture that our entire team has embraced and the growth that we have experienced as a result of our total commitment to quality. We see the results in the increased number of patients we serve and the growing workforce providing that care.
The great work that quality professionals do and the efforts of NAHQ on our behalf were also validated by both quality pioneer Dr. Brent James and Former Utah Governor and HHS Secretary, Mike Leavitt, who served as plenary speakers. Each of these gentlemen recognized our new Healthcare Quality Competency Framework as a significant contribution to the future of healthcare. As a board member, I know that they are right! And it was wonderful to hear their positive feedback before a room of my peers and industry leaders!
NAHQ’s CEO and Executive Director Stephanie Mercado also spoke at the Summit and released on behalf of NAHQ, the profession’s first-ever Workforce Report. The Report identifies competencies needed to deliver exceptional quality and cost-effective outcomes. It also provides insights on how to better align and reduce variability among the workforce.
Included in this Report is the NAHQ Healthcare Quality Competency Framework. The Framework outlines competencies needed by healthcare organizations and quality professionals to meet new healthcare goals. It sets specific job requirements and capabilities for healthcare quality professionals across eight dimensions, 29 competencies, and 486 behavior-based competencies.
This summer, based on this workforce research and Competency Framework, NAHQ will launch a cutting-edge online career advancement tool for healthcare quality professionals to benchmark their performance and build their quality competencies against industry-standards and peers. We will let everyone know when the assessment is available, but you can sign up for a notification of its availability.
In the meantime, I encourage you to read the Workforce Report, to share it with peers and colleagues and especially with your management. It can be downloaded from our site.
If you weren’t able to join us at the Summit, the sessions are available on-demand. You will earn 9 ACHE Qualified Education Hours toward initial certification or recertification of the FACHE designation or CPHQ CE credits toward recertification.
Thank you again for the important work that you do every day and for your membership in NAHQ. The future is bright for healthcare quality professionals and NAHQ is leading the way for our profession.
Sandra Jones, BSN MSM RN CPHQ CPHRM LNCC