NAHQ leaders continue to speak with healthcare quality leaders and professionals all around the country about the importance of adopting our industry-standard healthcare quality competencies to reduce variability among the workforce and improve outcomes and patient safety.

Healthcare Association Collaborations

NAHQ CEO and Executive Director Stephanie Mercado and peers from other national healthcare associations meet virtually to discuss pressing issues the organizations face during the pandemic and to share content resources with their constituencies.

Watch NAHQ CEO, Stephanie Mercado, discuss the state of the quality workforce in 2021 and beyond.

Valley Medical Center (VMC)

November 2021

At the onsite kickoff of the Workforce AcceleratorTM  at VMC in Renton, WA, NAHQ CEO Stephanie Mercado joined Ted Donnelly, NAHQ Senior Vice President of Organizational Workforce Solutions for very successful meetings with members of the VMC team, including Jeannine Grinnell, CEO; Kim Herner, MD, CMO; and Pam Devol, Director of Quality and Safety.

university of maryland st. joseph medical center 2

University of Maryland St. Joseph Medical Center

September 2021

NAHQ CEO and Executive Director Stephanie Mercado traveled to Baltimore, MD, to meet with NAHQ President-Elect Emmett Ervin and his quality and clinical staff team in infection control and the stroke unit to learn more about their admirable work.

Human Health Education and Research Foundation (HHERF)

July 2021

Carole Guinane, NAHQ Immediate Past President, has been selected to serve on the HHERF International advisory Council. HHERF’s goal is to act as a catalyst for long-term change and be the driving force behind sustainable development. Guinane also serves on the HHERF Human Health Summit planning committee.

Bon Secours Mercy Health

July 2021

NAHQ CEO, Stephanie Mercado, participated with Thom Dammrich, NAHQ Business Strategist and Ted Donnelly, NAHQ Sr. Vice President of Organizational Workforce Solutions in the kickoff of the Workforce Accelerator beta implementation with Bon Secours Mercy Health in Cincinnati. It was great to meet with Quality and Patient Safety leaders Dr. Taryn Kennedy, Charla Ulrich, Cassie Lewis, Ellen Bentz and Beth Zimmerman.


June 2021

During a webinar produced by new NAHQ training delivery partner, HealthStreamTM, NAHQ CEO Stephanie Mercado, discussed the industry-standard NAHQ Healthcare Quality Competency FrameworkTM and the importance of delivering competency-based quality education to equip all professionals and organizations across the continuum of healthcare to deliver on higher levels of quality, patient safety and value.

Accountable Care Learning Collaborative and Western Governors University

May 2021

The Accountable Care Learning Collaborative is supporting Western Governors University in the development of a three-course certificate for aspiring value-based care leaders. Throughout the curriculum, they will feature several industry experts, including 2020 NAHQ President Carole Guinane, describing real-life experiences and insights. Guinane has extensive experience at the corporate vice president and vice president levels with healthcare systems in California, Virginia, North Carolina, Tennessee and Colorado, including Interim President for Sentara Life Care. From steering system-wide quality improvement initiatives and introducing/expanding orthopedic service lines, to leading the charge on opening multi-million dollar ambulatory surgery centers, Carole will share her successes with future leaders in healthcare.

North Carolina Community Health Center Association (NCCHCA)

April 2021

On April 9, NAHQ CEO and Executive Director Stephanie Mercado was the morning keynote for the final day of NCCHCA’s Virtual Primary Care Conference. Mercado spoke to CEOs and MDs of primary care organizations about “Leadership in a Time of Transition”.

Society to Improve Diagnosis in Medicine (SIDM)

March 2021

NAHQ recently joined SIDM’s coalition to improve diagnosis. Michael Friedman, MD CPHQ, NAHQ Director-at-Large, serves as NAHQ’s liaison to the coalition and represented NAHQ for the first time at the coalition meeting on March 29.

Various Health Systems and Hospitals

March 2021

NAHQ CEO and Executive Director Stephanie Mercado has met with a number of health systems and hospitals across the country to learn about their efforts toward safety and quality improvements for their patients and their excellent work throughout the pandemic. To date, meetings have taken place with Mercy Regional Medical Center, Northeast Rehabilitation Hospital Network, SSM Health, Holland Hospital, MidMichigan Health, MelroseWakefield Healthcare and Memorial Regional Hospital.