NAHQ Employment Opportunities

We're Hiring

About NAHQ

Founded in 1976, the National Association for Healthcare Quality (NAHQ) is the only organization dedicated to healthcare quality professionals, defining the standard of excellence for the profession, and equipping professionals and organizations across the continuum of healthcare to meet these standards. NAHQ offers the only accredited certification in healthcare quality the CPHQ®, extensive educational programming, networking opportunities, and career resources to help our members meet the challenges they face and demonstrate their value.

Over the past few years, NAHQ has experienced tremendous growth. NAHQ has nearly doubled revenue in 5 years’ time, to $7.5 million and has increased membership and certification more than 50%. This progress led to NAHQ’s transformation from a shared management model to a stand-alone organization on December 1, 2017. The transition allows for increased agility in meeting member needs, greater autonomy in decision making, and better efficiencies resulting in increased revenue for investing in new programming and services for healthcare quality professionals.

This is an exciting time for NAHQ as we seek to grow market share and expand product and program utilization across the full continuum of healthcare settings. NAHQ intends to move beyond relationships with individuals and expand to provide products and services to institutions in an effort to maintain the upward trend that it is currently experiencing.

Strong candidates who thrive in an innovative and optimistic workplace will find their place at NAHQ. Please send your resume to This email address is being protected from spambots. You need JavaScript enabled to view it. indicating NAHQ and the position title in the subject line.

We're looking for team members to fill the following positions: 

Business Development Manager

NAHQ seeks a Business Development Manager who is a hunter, seeking growth opportunity and wants to work in a fast-paced, entrepreneurial and collaborative culture. You will be responsible for generating growing revenues to support NAHQ’s ability to drive its mission to eliminate variability in healthcare outcomes by reducing variability in healthcare quality competencies. NAHQ is recognized by healthcare corporations as the leader and an essential partner in developing a coordinated and competent workforce by providing Team Training solutions for healthcare systems, from frontline staff to executive leadership. The Business Development Manager will drive NAHQ’s sales efforts to identify, create and close new business development opportunities through a consultative selling approach for the spectrum of NAHQ’s product and service offerings.

ESSENTIAL FUNCTIONS

  • Services existing accounts, obtains orders and establishes new accounts by planning and organizing daily work schedule to call on existing or potential customers.
  • Responsible for maintaining agreed pricing and margins on all sales.
  • Responsible for developing an annual sales plan and achieving sales goals.
  • Keeps management informed by providing sales forecasting, submitting activity and results reports, such as daily call reports, weekly and monthly work plans, monthly sales activity, and conducting regular updates of sales performance via sales relationship management software (Salesforce/Nimble).
  • Develops new and existing business relationships through direct engagement, responding to client RFPs (request for proposals), timely lead follow-up, providing formal proposals and meeting face-to-face with potential clients.
  • Writes and delivers proposals to prospects varying content based on customer needs and prepares contracts for signature by NAHQ CEO and customer.
  • Partners with CEO to identify business prospects and opportunities leading to new sales.
  • Drives organizational revenue growth by defining and developing strategies to expand NAHQ’s market penetration.
  • Builds relationships throughout the marketplace, including but not limited to key decision-makers, quality leaders and learning executives.
  • Evaluates customer-training needs and monitor competitive developments; recommends new educational product offerings or enhancements in a consultative, solutions-based manner; and works with NAHQ colleagues, as needed, to develop and launch new programs and services to meet new and developing customer needs.
  • Collaborates with Customer Success Manager to ensure overall client satisfaction and successful delivery of educational program programming.
  • Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
  • Collaborates with marketing team to articulate benefits/details of NAHQ’s programs, and articulate value- and benefits-driven communications to generate leads.
  • Represents NAHQ at industry events, trade shows and functions.
  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks.
  • Contributes to team effort by accomplishing related results, as needed.

MINIMUM QUALIFICATIONS OR EXPERIENCE

  • Education: Bachelor’s Degree required.
  • Experience: 5+ years’ experience selling services to C-suite and/or senior management contacts (experience selling training a plus).
  • Demonstrated ability to strategically and independently manage an assigned vertical and channel’s “book of business.”
  • Proven B2B experience. Must be comfortable with cold-calling prospects.
  • Familiarity with training in healthcare or other business settings is a plus.
  • Proven ability to identify and address client needs and development of proposals.
  • Dynamic communication style with the ability to persuade and negotiate with confidence.
  • Comfort with managing pipeline development.
  • Strong verbal and written communication skills including face-to-face meetings and presentations.
  • Strong organizational skills, including attention to detail, ability to handle multiple projects and to meet tight deadlines.
  • Proficient Office-suite software skills including Word, Excel, PowerPoint and related computer skills.

SPECIAL SKILLS/EQUIPMENT

  • Strong consultative sales skills, specifically the ability to match NAHQ’s solutions to a customer’s stated needs and business objectives.
  • Highly motivated, energetic and results-driven individual.
  • Resourceful and creative problem solver.
  • Ability to work well in a collaborative team environment.
  • Ability to work in a fast-paced environment while meeting goals on schedule.
  • Ability to work independently and possess the appropriate sense of urgency.
  • Experience in the healthcare industry (strongly desired).
  • Highly competent in relationship building, network building and connecting with decision makers.
  • Experience working with CRM software (Salesforce preferred).

PHYSICAL, MENTAL DEMANDS/WORKING ENVIRONMENT

Physical

  • Sitting: 80%
  • Standing/Walking/Demonstrating: 20%
  • Lifting: May be required to move and erect exhibit booth and materials in performance of trade show duties, including moving up to 30 lbs. Will use proactive safety measures.
  • Vision: Computer, phone, client interaction

Mental

  • Goal-oriented, fast-paced, with a focus on service excellence. Able to handle multiple responsibilities simultaneously.

Travel

  • Ability and willingness to travel out-of-state and/or overnight for up to 10-15% annually.

Office Environment

  • This position is vital to the success of NAHQ and the person must bring, in addition to professional knowledge, a personality well-suited to work with numerous individuals (staff, members, vendors, sponsors, etc.). NAHQ is a collaborative, innovative and open environment that asks its staff to demonstrate ethical behavior and business practices that align with the values of the organization.

Director of Marketing and Communications

The Director of Marketing and Communications is responsible for the development and execution of NAHQ’s strategic integrated marketing and communications plan that promotes NAHQ products, services and events. This includes the management of the marketing and communications programs for membership, certification, events and education products sold to both individuals and corporations across the continuum of healthcare.

This position relies heavily on all forms of digital marketing for NAHQ products, services and events, with a sound understanding of traditional marketing. This role supports the CEO and Senior Vice President with responsibility for all NAHQ branding and executes the content strategy (videos, photos, emails, LinkedIn, Facebook, webinars, podcasts, etc.), including oversight of design, production and distribution for all departments.

The role drives greater awareness and engagement in NAHQ programs by managing the Association’s primary website, NAHQ.org, and managing the digital advertising program promoting products, services and events. This position will interact with all levels of management and work very closely with all NAHQ departments and staff.

ESSENTIAL FUNCTIONS

  • Develop, manage, advise and execute strategic, integrated marketing plans for all NAHQ departments in cooperation with product line owners.
  • Recommend and advise departments on new tactics to promote greater member and industry engagement and lead generation and sales through marketing activities.
  • Collaborate with the Director of Digital Technology to develop and execute against a comprehensive digital strategy, and serve as managing editor for NAHQ.org, including the creation and review of content for the website.
  • Manage email campaigns and all digital marketing, including digital advertising for all NAHQ products, service and events.
  • Oversee media and creative for all advertising, including print, digital display, search and paid social advertising.
  • Develop digital display and paid search advertising plans and creative to drive lead generation and event registration, ensuring high ROI and low cost-per-acquisition.
  • Ensure that all creative supports Association brand and strategy.
  • Create additional digital engagement opportunities around all NAHQ events.
  • Manage NAHQ presence at trade shows, including booth design and all collateral materials to maximize NAHQ presence, sales leads and member/CPHQ® engagement.
  • Responsible for content strategy (video, photo, text and social cards) for all NAHQ digital platforms.
  • Manage and produce webinars and podcasts to promote NAHQ products and services and generate sales leads.
  • Develop or review infographics, presentations and other marketing materials that help the Association do a better job engaging members, CPHQs and the healthcare industry in NAHQ’s mission.
  • Responsible for NAHQ’s communications strategy, NAHQ member and stakeholder communications, business communications and public relations efforts to generate significant earned media for NAHQ.
  • Manage NAHQ social media channels, including Twitter, Facebook, LinkedIn, YouTube, Vimeo and Instagram with assistance from communications professionals.
  • Achieve alignment/understanding across multiple stakeholders regarding strategy and direction.
  • Study and analyze marketing results and other analytics to determine most efficient spend of NAHQ resources to grow sales leads, sales and engagement and report on regularly.
  • Manage internal marketing and communications team and external agencies.

MINIMUM QUALIFICATIONS OR EXPERIENCE

  • Bachelor’s degree in marketing or related field required.
  • 10 plus years of related experience preferred.
  • Excellent written and interpersonal communications skills required.
  • Prior management experience of at least one direct report.
  • Outstanding client service management skills.
  • Cross-functional team participation and program development/project management skills.
  • Self-driven to achieve goals, high-energy level is essential, strong, dedicated work ethic.

SPECIAL SKILLS/EQUIPMENT

  • This position requires working knowledge of marketing and advertising disciplines (with an emphasis on digital marketing, social media advertising, inbound marketing for lead generation, drafting and executing marketing plans and strategies to meet business objectives), communications, public relations and excellent writing abilities.

PHYSICAL, MENTAL DEMANDS/WORKING ENVIRONMENT

Physical

  • Sitting: 80%
  • Standing/Walking/Demonstrating: 20%
  • Vision: Computer, phone, client interaction

Mental

  • Goal-oriented, fast-paced, with a focus on service excellence. Able to handle multiple responsibilities simultaneously.

Travel

  • Ability and willingness to travel out-of-state and/or overnight for up to 5-10% annually.

Office Environment

  • This position is vital to the success of NAHQ and the person must bring, in addition to professional knowledge, a personality well-suited to work with numerous individuals (staff, members, vendors, sponsors, etc.). NAHQ is a collaborative, innovative and open environment that asks its staff to demonstrate ethical behavior and business practices that align with the values of the organization.

This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

NAHQ is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Please send your resume to This email address is being protected from spambots. You need JavaScript enabled to view it. indicating NAHQ and the position title in the subject line.

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