NAHQ Employment Opportunities

We're Hiring


Founded in 1976, the National Association for Healthcare Quality (NAHQ) is the only organization dedicated to the dynamic healthcare quality profession, defining the standard of excellence for the profession, and equipping professionals and organizations across the continuum of healthcare to meet these standards.

NAHQ has a high performance and supportive work culture that offers best in class service to NAHQ’s constituents and to one another. Strong candidates who thrive in an innovative and optimistic workplace will find their place at NAHQ. Please send your resume to This email address is being protected from spambots. You need JavaScript enabled to view it. indicating NAHQ and the position title in the subject line.

We're looking for team members to fill the following positions: 

Director of Professional Development

The Director of Professional Development is responsible for translating company business strategy into actionable plans for life-long learning and continued professional development activities for healthcare quality professionals. This person provides oversight of daily operations for the organization's product and program portfolio including core functions related to the Certified Professional in Healthcare Quality® (CPHQ) credential. The Director will interact on a regular basis with key committees and leaders, play a central role in the development and implementation of an annual marketing plan, and assist in the financial management of the department. This position has direct staff supervision responsibilities and needs expertise in people and project management, learning science and adult education, customer relations, and volunteer management to be successful.

ESSENTIAL FUNCTIONS

Education Portfolio (50%)

  • Oversees program and product development and delivery; organizes, directs, aligns, and manages educational programs; implements action plans; monitors, assesses, and communicates performance to meet goals; and manages vendor alliances and partnerships.
  • Leads NAHQ’s course instructor program including identification/vetting of qualified instructors and ongoing training and development.
  • Evaluates program and product effectiveness to improve current performance and identify future product and program opportunities.
  • Develops customized corporate training program curriculum in cooperation with subject matter experts, as needed.
  • Serves as a learning expert and represents the organization in public venues, conferences, and meetings, as needed.

Certification Program (35%)

  • Leads the certification staff team, vendor partners, and a group of cross-functional volunteers to execute on annual item writing, exam development and delivery, and recertification program work plans.
  • Delivers an exam/certification journey that provides an optimal end-to-end candidate and certification holder experience and desired customer experience.
  • Ensures continued integrity and security of the exam through cross-functional collaboration for successful design, development, and delivery.
  • Leads the NCCA reaccreditation process and serves as a liaison to external accrediting bodies.

Department Management (15%)

  • Provides supporting documents and meets with Senior Director on a regular basis to review product line performance.
  • Assists Senior Director in development of annual operating planning and product and program budgets, and performs monthly forecasting activities for the department.
  • Leads vendor contracting renewal efforts for education and certification activities.
  • Works with the staff team to document policies and procedures to ensure quality control and sustainability of programming.
  • Assists in the application and selection process of various committees and task teams that support the work of the department and provides facilitation support for these committees year-round.
  • Performs staff management duties, including recruitment, evaluation, and day-to-day management.
  • Provides planning and onsite support for professional development activities occurring at NAHQ’s annual conference.
  • Other duties as assigned.

MINIMUM QUALIFICATIONS OR EXPERIENCE

Education: Bachelor’s Degree. Master’s in Education, Training or related area preferred.

Experience: 8 years of experience in professional development, training, or related work area; health professions a plus but not mandatory. Demonstrated success in leading teams and/or direct supervisory experience required. Demonstrated experience with certification, accreditation, credentialing, professional education or assessment program management.

SPECIAL SKILLS

In addition to the knowledge and skills listed above:

  • Project management conception/scoping, teamwork, and working with content developers.
  • Leadership and management principles as they relate to nonprofit/voluntary organizations; focused on high-impact, high-performance, balanced with sincere interest in pursuing a staff culture of learning and inspiration.
  • Customer relations/member relations management systems and learning management systems.
  • Vendor management and contracting.
  • Adaptable: Demonstrate a willingness to be flexible and serve in different roles on team initiatives when need to ensure success; versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.

Expertise in the following areas is a plus:

  • Adult learning and designing innovative instructional methods.
  • Channel management.
  • Expanding programming into international markets.

Computer experience:

  • Internet Explorer, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, and/or other data-related software.

PHYSICAL, MENTAL DEMANDS/WORKING ENVIRONMENT

Physical

Sitting: 80%

Standing/Walking/Demonstrating: 20%

Lifting: Depends on position - will use proactive safety measures

Vision: Computer, phone, client interaction

Mental

Goal oriented, self-starter, highly motivated and driven with a focus on service excellence. Able to handle multiple responsibilities simultaneously.

Office Environment

This person is vital to the success of NAHQ and must bring, in addition to professional knowledge, a personality well-suited to work in a team environment and embraces learning and change. NAHQ is a collaborative, innovative, and open environment that asks its staff to be responsible for multiple programs, utilizing a variety of skills.

Travel

Ability to travel up to 10-15% annually.

Director of Technology and Digital Services

The Director of Technology and Digital Services is responsible for ensuring that NAHQ’s digital and IT services align with the Society’s vision, business strategy, long-term objectives, and financial goals. The individual will evaluate and implement new technology and infrastructure to streamline business processes, increase employee productivity, and improve the quality of customer experience/care. This role manages all vendors who deliver information technology systems and digital services to NAHQ. The Director manages internal/external support practices, and leads/oversees team-based projects. The individual will manage database and analytics practices to drive enterprise decisions.

ESSENTIAL FUNCTIONS

Innovation

  • Anticipates future opportunities for NAHQ, and keeps organization current with competitive trends, new technologies, and industry standards. Champions innovation.
  • Serves as internal digital consultant for leadership, project managers, and operations team to identify and prioritize needs, evaluate options, and recommend solutions. Provides business process evaluations, requirements, and risk assessments to match up with existing and future technology architectures.

Program and Financial Management

  • Oversees Digital Strategy portfolio. Ensures appropriate technology infrastructure, support, and expertise is in place for the association to operate effectively and to meet its long-term objectives.
  • Provides program management oversight for approved digital projects, monitoring timelines, deliverables, resource allocation, risk management, and contingency planning.
  • Manages technology and data budget while achieving stated key performance indicator objectives.

Data Management

  • Takes steps to decrease chances of internal/external data breach. Sets and executes backup and security policies that protect NAHQ from implications of such breaches.
  • Defines and executes against organization’s business analytics and database practices.

Support

  • Develops and executes communication plan to keep staff informed of best practices, upgrades, new functionalities, and changes in technology. Ensures effective training and adoption occurs for all NAHQ technologies.
  • Oversees general network, infrastructure, and application support, including helpdesk support and system maintenance.
  • Performs employee onboarding/offboarding related to IT (equipment, passwords, etc.).

Partner Management

  • Manages NAHQ’s information technology systems and digital service vendors, including website support (Sandstorm); CRM Solution (Nimble); voice over IP (Mitel); webinars (Go To Meeting); Learning Management System (YM Learning); e-mail and workspace collaboration (MS Office 365/SharePoint), contracted IT support (Team Logic IT) and other solutions as acquired by the organization.
  • Maintains strong working relationships with consultants and vendor partners of digital solutions. Interfaces with partners on new projects and planned enhancements/releases to centralize efficient decision-making.
  • Manages contracts and ensures that service level agreements and business requirements are met. Holds partners accountable to deliver expected outcomes.

MINIMUM QUALIFICATIONS OR EXPERIENCE

Education: Bachelor’s Degree in technical field; substantially equivalent business experience may be accepted; MBA or equivalent five additional years business experience is a plus.

Experience: 7 + years of progressive experience in a non-profit association, including program management, vendor management, budgeting, customer support, systems support, as well as customer experience analysis and initiatives.

SPECIAL SKILLS

  • Strong technical and application expertise
  • Strong understanding of program management
  • In-depth knowledge in AMS, LMS, CMS O-360; Help Desk; Phone FMS or similar applications
  • Expert knowledge of customer relations/member relations management systems
  • Customer-service mindset; proactive problem solver by nature
  • Demonstrated willingness to be versatile, effective, and tolerant in a changing work environment
  • Strong analytical and research skills
  • Excellent interpersonal and written/verbal communication skills
  • Strong management, leadership, presentation, negotiation abilities

PHYSICAL, MENTAL DEMANDS/WORKING ENVIRONMENT

Physical

Sitting: 80%

Standing/Walking/Demonstrating: 20%

Lifting: Depends on position - will use proactive safety measures

Vision: Computer, phone, client interaction

Mental

Goal oriented, with a focus on strategy and solutions excellence. Able to handle multiple competing priorities, manage “big picture”, and delegate appropriately.

Travel

Ability to travel up to 5% annually.

OFFICE ENVIRONMENT

This position is vital to the success of NAHQ and the person must bring, in addition to professional knowledge, a personality well-suited to work with numerous individuals (staff, members, certificants, vendors, sponsors, etc.). NAHQ is a collaborative, innovative, and open environment that asks its staff to demonstrate ethical behavior and business practices that align with the values of the organization.

Professional Development Associate

The Professional Development team in the department of Products and Programs is responsible for developing and delivering certification and education programs for healthcare quality professionals, in collaboration with volunteer subject matter experts (SMEs), consultants, and vendors.This team member supports day-to-day activities for the Products and Programs department and performs a wide range of duties, including support of our CPHQ live course program, Continuing Education (CE) & Approval Program; Intellectual Property (IP) request program, Journal of Healthcare Quality (JHQ), and other educational publications; volunteer Committee management (primarily Education Commission and Competencies Commission); and other general department support.

ESSENTIAL FUNCTIONS

  • Supports the CPHQ Live Course Prep program by coordinating the logistics for co-hosted and corporate training courses, including: scheduling instructors, managing invoicing, and ensuring that course presentations, website content, and associated materials are up to date.
  • Administers the organization’s CPHQ CE approval processes, including reviewing applications, responding to inquiries, and maintaining records.
  • Assists in the preparation and submission of applications for getting NAHQ’s educational offerings pre-approved for CE credit, for nurses and other healthcare professionals.
  • Manages the external intellectual property (IP) request process.
  • Supports the Director of Quality Competencies and Content for research activities and volunteer management: assists with research report generation and preparation of presentation materials for committee meetings and external events.
  • Supports the Director of Professional Development with development activities related to new educational products and programs.
  • Serves as back up to the Learning Technology Coordinator for online education activities.
  • Responsible for various administrative and clerical duties related to the JHQ editorial team including scheduling calls, recording minutes, coordinating logistics, making travel arrangements, and disseminating information to staff, committees, and constituents.

OTHER RESPONSIBILITIES

  • As assigned.

MINIMUM QUALIFICATIONS OR EXPERIENCE

Education: Bachelor’s Degree in business or related field required.

Experience: 1-2 years of experience in an administrative, support, or customer relations position; in areas of association management, education programming, and/or consulting a plus but not mandatory.

SPECIAL SKILLS

  • Strong communication and organizational skills.
  • Ability to manage time effectively and coordinate/deliver on multiple projects/tasks in a timely manner.
  • Attention to detail.
  • Comfortable with web technologies.
  • Customer service minded.
  • A team player, flexible, and able to project manage in a changing environment.
  • Computer experience with Internet Explorer, various CRMs, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, and/or other data-related software.
  • Adaptable: Demonstrate a willingness to be flexible, versatile, and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
  • Personal and Professional Accountability: Able to interact effectively and to work congenially in a small office environment.
  • Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.

PHYSICAL, MENTAL DEMANDS, AND WORKING ENVIRONMENT

Physical

Sitting: 80%

Standing/Walking/Demonstrating: 20%

Lifting: Depends on position - will use proactive safety measures

Vision: Computer, phone, client interaction

Mental

Goal oriented, with a focus on service excellence. Able to handle multiple responsibilities simultaneously.

Office Environment

This position is vital to the success of NAHQ and the person must bring, in addition to professional knowledge, a personality well suited to work with numerous individuals (staff, members, volunteers, vendors, sponsors, etc.). NAHQ is a collaborative, innovative, and open environment that asks its staff to be responsible for multiple programs, utilizing a variety of skills.

Travel

Ability to travel up to 5% annually.

Please send your resume to This email address is being protected from spambots. You need JavaScript enabled to view it. indicating NAHQ and the position title in the subject line.

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