NAHQ Employment Opportunities

We're Hiring


Founded in 1976, the National Association for Healthcare Quality (NAHQ) is the only organization dedicated to the dynamic healthcare quality profession, defining the standard of excellence for the profession, and equipping professionals and organizations across the continuum of healthcare to meet these standards.

NAHQ has a high performance and supportive work culture that offers best in class service to NAHQ’s constituents and to one another. Strong candidates who thrive in an innovative and optimistic workplace will find their place at NAHQ. Please send your resume to This email address is being protected from spambots. You need JavaScript enabled to view it. indicating NAHQ and the position title in the subject line.

We're looking for team members to fill the following positions: 

Customer Success Manager

NAHQ is looking for an individual to manage and implement group education purchases and events as well as assist in customer service for learners participating in those events, as necessary. This is accomplished by building long-term relationships as the direct liaison between organizational account point-of-contacts (POCs) and all appropriate internal departments. Tasks include but are not limited to planning of course offerings, sales support, logistics, and customer service. This team member will work independently and be required to exercise judgment and discretion on matters of significance to the organization. Account management, maintenance, and quality control are key job functions exercised daily as vital parts of customer service and support.

ESSENTIAL FUNCTIONS

  • In partnership with account “owner” (VP, Corporate Relations; Sales Manager, Business Development Manager), work directly with key client POCs to ensure the effective execution of client-sponsored learning events and experiences.
  • For events where instructor(s) or Subject Matter Experts are required, work with Education Coordinator to ensure instructor contracting and logistics are met
  • For Live/Live Virtual events, work with POCs to ensure classroom location, materials delivery, room set-up, and general coordination of all logistical and technological details are met.
  • Coordinate fulfillment of NAHQ learning management system (MyNAHQ) delivered product needs for learners and client organizations.
  • Independently manage and nurture several corporate and government accounts. • Identify and close renewal, upsell, and/or add-on opportunities to grow business with existing clients.
  • Manage contractual relationships as necessary, including class offering cancellations and suggested scheduling additions/changes; fulfill client learning delivery contracts and monitor quality of implementation.
  • Complete/update ongoing administrative maintenance to support project management: eCommerce and Preferred Account pricing, links, and eCommerce coupon codes, and special instructions.
  • Collaborate and provide input on the evaluation and improvement of internal and external processes, policies, and procedures.
  • Crosstrain and collaborate with other departments to cultivate company-wide policies, record keeping, and related customer service issues.
  • Be knowledgeable of learner customer service case workflow.
  • Communicate client and learner needs and demands with internal staff based on customer interaction.
  • Serve as the learner/client or prospective learner/client contact for inquiries via phone, mail, and email with a focus on achieving high customer satisfaction through the use of excellent customer service.

GENERAL AND ADMINSITRATIVE

  • Responds to telephone and written inquiries.
  • Utilize association management software to pull reports and look up and track data.
  • Utilize technology to host web meetings and/or trainings.

OTHER RESPONSIBILITIES

  • As assigned.

MINIMUM QUALIFICATIONS OR EXPERIENCE

Education: Bachelor's degree in business or related field.

Experience: 5-7 years of professional experience.

SPECIAL SKILLS

In addition to the knowledge and experience listed above:

  • Excellent interpersonal, verbal, and written communication skills.
  • Proactivity seeks solutions to overcome challenges.
  • Customer service orientation and skills.
  • Previous work experience managing client relationships.
  • Strong project management skills. Ability to handle multiple projects simultaneously.
  • Strong analytical and critical thinking skills.
  • A strong team player. Ability to effectively collaborate within and across departments in order to achieve both departmental and organizational goals.
  • Commitment to continual process improvement, the spirit of innovation and teamwork.
  • Results-oriented, self-starter, deadline-conscious, intellectually curious and has a willingness to learn.
  • Computer experience with Internet Explorer, various CRMs, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook and/or other data related software.
  • Salesforce experience a plus.
  • Professionalism: Good judgment, ability to interact with all levels of staff and vendors, appropriate demeanor and appearance, and confidence.
  • Adaptable: Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
  • Ethical: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.

Human Resources and Operations Manager

NAHQ seeks a highly motivated, enthusiastic human resources professional to join our growing team. In consultation and coordination with the Director of Operations, the Human Resource and Operations Manager oversees the human resource functions of NAHQ and serves as a resource to both the association’s management and its employees. As such, the Human Resource & Operations Manager is responsible for attracting, motivating, and retaining the most qualified talent, handling employee-related services, regulatory compliance, and employee relations, among many other tasks.

Specifically, the Human Resource & Operations Managers is responsible for ensuring that the overall administration, coordination, and evaluation of human resource plans and programs are realized. Overarching responsibilities include:

  • Developing and administering human resources plans and procedures that relate to company personnel.
  • Planning, organizing, and controlling the activities and actions of the HR department.
  • Contributing to the development of HR department goals, objectives, and system.

ESSENTIAL FUNCTIONS

Employee Acquisition, Retention, and Performance Management

  • Create and maintain current job descriptions in consultation with hiring managers.
  • Execute, analyze, and update the association’s employee goal setting and performance evaluation programs in consultation with CEO and Director of Operations.
  • Oversee recruitment efforts for all personnel, including writing and placing job ads, processing applications, screening applicants, performing reference checks, and other hiring-related administrative tasks.
  • Conduct new employee orientations.
  • Recommend and support employee relations activities designed to enhance staff work experience.
  • Support performance improvement work planning and counseling in conjunction with supervisors.
  • Oversee termination activities and exit interviews.

Training and Development

  • Ensure every employee has a training and development plan working with supervisors.
  • Schedule and procure resources to perform in-service training on topics of interest to all staff.
  • Schedule and procure resources to perform compliance-based training.

Benefits Administration

  • Review and recommend benefits programs in consultation with experts and the Director of Operations.
  • Implement the association’s compensation and benefits program.
  • Onboard all new employees to the association’s benefit systems.
  • Process payroll.
  • Oversee annual benefits enrollment process.
  • Stay current on market-related salary and benefit programs to ensure the association is competitive.

Departmental Planning and Oversight

  • Develop, analyze, and update the association’s salary and human resource budget.
  • Develop, revise, and recommend personnel policies and procedures.
  • Maintain and revise the association’s handbook on policies and procedures.
  • Maintain department records and reports.
  • Participate in administrative staff meetings.
  • Maintain company directory and other organizational charts.
  • Ensure compliance with all applicable employment law.

Operations Support

    • Manage organizational insurance needs, including annual renewal applications, verifying coverage limits in conjunction with contractual obligations, and request of COIs.
    • Oversight and monitoring of organizational contracts, deadlines, and renewals with outside vendors.
    • Support the Director of Operations with special projects, and other duties as assigned.

MINIMUM QUALIFICATIONS AND EXPERIENCE

  • Education: Bachelor of Science/Bachelor of Arts required with a concentration in Human Resource Management or Business Administration preferred. Human Resource professional certification such as SHRM-CP or HRCI-PHR preferred.
  • Experience: 5-7 years in human resources.

SPECIAL SKILLS

In addition to the knowledge and experience listed above:

  • Project management skills.
  • Strong interpersonal skills.
  • Strong organization and administrative skills.
  • Ability to work both independently and as a part of a team.
  • Computer experience: Internet Explorer, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook and/or other data related software.

Marketing Communications Specialist

NAHQ is looking for a smart, organized, creative and tenacious Marketing and Communications Specialist to join our growing team and organization. This position will play a critical role in the development, implementation and analysis of marketing and communications strategies to strengthen NAHQ’s market position and reputation through engagement of key opinion leaders and stakeholders as well as increased awareness and sales of products/services.

ESSENTIAL FUNCTIONS

Content Development (40%)

  • Manage and develop content for NAHQ social media accounts.
  • Draft marketing and promotional materials, both print and electronic - emails, direct mail, brochures, newsletters, company product literature, and other publications.
  • Assist with creation of thought leadership materials - case studies and white papers, as well as blogs, op-eds and develop fresh ideas for generating content.
  • Create and deliver press releases, media relations content, executive bios, association newsletter content, social media content, and speaking proposals.
  • Copy edit, proofread, and revise communications.
  • Works with staff on program publicity, the development of all printed and online education materials, including brochures, guides, worksheets, and flyers.
  • Promote products and services through public relations initiatives.

Media Relations (35%)

  • Identify, develop and execute communications strategy for key media contacts.
  • Conduct media outreach.
  • Prepare media-briefing materials.
  • Coordinate scheduling and logistics.
  • Coordinate conference, trade show press interviews.

Marketing Support (25%)

  • Generate and update email distribution lists for marketing activities.
  • Provide digital marketing support: layout, testing, list integration and dissemination of all electronic constituent communications.
  • Develop website content updates as needed.
  • Perform industry research, analyze and leverage information and trends.

OTHER RESPONSIBILITIES

  • As assigned.

MINIMUM QUALIFICATIONS OR EXPERIENCE

Education: Bachelor’s Degree in Journalism, Marketing, Communications, or Liberal Arts. Master's degree in journalism or integrated communications is a plus.

Experience: At least 3-5 years of corporate or nonprofit marketing communications.

SPECIAL SKILLS

In addition to the knowledge and experience listed above:

  • Outstanding communication skills - verbal, written, and presentation.
  • Experience with content marketing – blogging, feature articles, whitepapers, call for abstract/proposal, etc.
  • Social media experience specific to LinkedIn, Twitter, and Facebook.
  • Web analytics experience (Google Analytics – a plus).
  • Readiness and excitement to learn more and take on more responsibility.
  • Motivated by working with a fast-moving, industry-leading marketing communications team.
  • Ability to multi-task while remaining detail-oriented.
  • Analytical skills – can assess program results to inform future actions.
  • Flexibility - able to shift gears as necessary with a positive attitude.
  • Technical skills - Microsoft Office proficiency; foundational knowledge of customer relationship management software; willingness to learn HubSpot; experience with design software a plus.
  • Adaptable: Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
  • Ethical: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.

Please send your resume to This email address is being protected from spambots. You need JavaScript enabled to view it. indicating NAHQ and the position title in the subject line.

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