End-to-End Support for Healthcare Quality Professionals

NAHQ is committed to your success as a healthcare quality professional at every level of your career. We're here to connect you with the resources you need to navigate or advance your professional development and career path.

As a healthcare quality professional, your work takes place in a variety of settings and includes a multitude of responsibilities. Our Career Profiles provide examples of the paths that other healthcare quality professionals have taken in the field and demonstrate the qualities and skills necessary to advance the profession.

Career Profiles

Performance & Process Improvement

Noelle Flaherty, MBA MS BSN RN CCM CPHQ
Director, Quality Improvement
Johns Hopkins Healthcare, Glen Burnie, MD

Shawna Forst, CPHQ
Advisor, Quality, Safety, and Risk Management
Pella Regional Health Center, Pella, IA

Nidia Williams, PhD MBB CPHQ FNAHQ
Administrative Director, Operational Excellence (OpX)

Population Health & Care Transitions

Terry Altpeter, PhD EJD RN CPHQ PCC
Executive Director, Quality Outcomes
Baptist Health Lexington, KY

Carlos Rodriguez, Jr., CPHQ
Clinical Integration Program Lead
Seton Health Alliance, Austin, TX

Michelle Scharnott, MBA CPHQ
Vice President, Quality and Systems Improvement
American Heart Association, Midwest Affiliate

Health Data Analytics

Filiz Costantini, BS CPHQ
Senior Data Coordinator, Heart Center
University of Maryland Medical Center

Jason Gillikin, CPHQ
Manager, Clinical Analytics
Priority Health

Elisa Horbatuk
Director, Decision Support Services
Stony Brook University Hospital

Patient Safety

Eunice Jones, MSHA BSN RN CPHQ
Area Quality Leader
Kaiser Foundation Hospital

Decision Support Data Specialist-II
Methodist Le Bonheur Healthcare

Jeakobe (Jake) Redden, DHSc MHA MPH CPHQ CPPS FACHE
Executive Director, Quality Management, UP Health System

Regulatory & Accreditation

Christine Nidd, MSW CPHQ PMP
Manager of Quality and Compliance
Hospice of the Northwest

Patricia Resnik, MBA CPHQ FACHE RRT
Vice President, Quality and Care Management
Christiana Care Health System

Jane Smith, RN CCM PAHM
Quality Management Coordinator
BlueCross BlueShield of Tennessee

Quality Review & Accountability

Susan McClain, BSN RN CCM CPHQ
Quality Specialist
NCH Healthcare System

Erica Natal, MHA BSN
Director of Clinical Services
Rockford Gastroenterology

Rebekah Bundesen, MSA BS CPHQ
Provider Performance Specialist
Priority Health