Frequently Asked Questions
Do I qualify for certification?
There are no formal eligibility requirements to sit for the exam. It is recommended that candidates have at least two years of experience in the healthcare quality profession. The exam is written with the two-year healthcare quality professional in mind. Please refer to the content outline for detailed content information and tools to assess readiness.
How long does it take to prepare for the exam?
This varies by individual based on your level of experience in the field and your study habits. Based on a recent survey of candidates who successfully passed the exam, on average, candidates spend six weeks to three months preparing.
What study materials are suggested?
You are not required to use study materials in preparation for the exam. However, there are a variety of study materials available dependent upon your learning style and level of experience. Please visit the Preparation page for information on materials which include live and online review courses, practice exams, and books.
What is a passing score?
The passing point for the exam is based on criterion-referenced study, and varies based on the difficulty of the individual form. Please see the candidate handbook for more information.
How do I reschedule an exam?
You may reschedule your appointment ONCE at no charge within your eligibility window by calling AMP at 888.519.9901 at least two business days prior to your scheduled appointment. See the schedule in the appropriate candidate handbook.
How many CE credits do I need to recertify?
Recertification requires 30 CE hours over a two-year period, and all CE content must be aligned with the current CPHQ content outline. Refer to the CPHQ Recertification Handbook for additional information.
When can I start earning CE credits toward recertification?
You can begin earning CE credit toward your recertification beginning January 1 of the year following your exam date. For example, if you take the exam in June of 2019, you begin earning CE credits January 1, 2020. CE credits earned from January 1, 2020-December 31, 2021 can be used toward recertification.
For questions regarding the CPHQ Certification:
Healthcare Quality Certification Commission
8600 W. Bryn Mawr Avenue, Suite 710 N
Chicago, IL 60631
For questions regarding exam administration:
Applied Measurement Professionals (AMP), a PSI Company
18000 W. 105th Street
Olathe, KS 66061-7543
Toll-Free: 888.519.9901 (examination questions)