Whether you seek practical content to apply immediately to your daily job or cutting edge content to build your professional competencies, NAHQ offers webinars to help take your learning to the next level in order to advance the profession. 

If you need assistance with the enrollment process, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 847.375.4720 between 9 am-6 pm ET/8 am-5 pm CT, Monday-Friday.

Can’t attend live? All on demand webinars are complimentary to NAHQ members. Access them through the Catalog.  

Learning Labs

Learning Labs offer practical knowledge you need now! Up to one hour of CPHQ CE is awarded for each webinar. If you are a NAHQ member, please complete the entire purchase process at $0 in order to secure your registration. They are $89 for nonmembers. You will receive an order confirmation upon completion.

Not a member? Join NAHQ, and you’ll receive complimentary access to Learning Labs!

Curiosity is the Soul of Quality: A New Look at a Core Competency

Date and Time: 
Wednesday, March 4, 2020, 12-1 pm CT

Johan Smith, MBA CPHQ

This webinar is intended to help quality managers and clinicians re-imagine their role as "chief curiosity officers." While healthcare quality is driven by data and analytical tools, those tools must be in the hands of inspired advocates. Just as “necessity is the mother of invention,” curiosity is soul of quality. Participants will be exposed to understanding curiosity as a core competency for quality to thrive, learning how to evaluate curiosity capabilities and how to cultivate a culture of organizational curiosity. Curiosity competency is a distinguishing factor in a field of competitors. Curiosity can be developed and strengthened. Culture is developed and maintained through storytelling. Attendees will be exposed to a new way of thinking about using and sharing data, with practical examples given. The presentation contributes to healthcare quality by encouraging the quality professional to bring quality efforts forward exposing them to all stakeholders in meaningful ways.


Learning Objectives:

  • Demonstrate the need for increased applied curiosity for improved QAPI results
  • Classify curiosity as meeting core competency criteria
  • Develop approaches to encourage a culture of curiosity and innovation to drive quality
  • Employ curiosity to enhance quality "marketing" communication that engages stakeholders

Industry Insights

Industry Insights provide you with cutting edge content you need to be prepared for what’s next! CE credit is not offered for Industry Insights. The Industry Insight webinars are complimentary to both NAHQ members and nonmembers. The on demand version of each Industry Insight is available to NAHQ members in the Catalog within 48 business hours after the webinar takes place.

Team Training

Date and Time:
Wednesday, February 26, 2020, 1-2 pm CT

NAHQ’s complimentary webinar offers the opportunity to learn more about pursuing organization-wide healthcare quality training through an inside look at the success of California-based Tri-City Medical Center who will present their case study.


Tri-City trained its perioperative surgical home team on industry-standard quality competencies and accelerated significant results in improved patient and financial outcomes including:

  • Reduced length of patient stay by four days
  • Reduced surgical site infections by 33%
  • Saved nearly $1 million in costs

You can learn more about how Tri-City Medical Center achieved these results and how they can be implemented in your organization, whether you are a single hospital or a large health system. Don’t miss the key insights offered by this session!

Certified Professional in Healthcare Quality® (CPHQ) Info Sessions

Dates and Times:
Wednesday, March 18, 2020, 12-1 pm CT
Wednesday, September 23, 2020, 12-1 pm CT

During these one-hour webinars, you'll learn more about the industry-standard and only accredited certification in healthcare quality, the CPHQ.

Register - March 18      Register - Sept 23