Whether you seek practical content to apply immediately to your daily job or cutting edge content to build your professional competencies, NAHQ offers webinars to help take your learning to the next level in order to advance the profession. 

If you need assistance with the enrollment process, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 847.375.4720 between 9 am-6 pm ET/8 am-5 pm CT, Monday-Friday.

Can’t attend live? All on demand webinars are complimentary to NAHQ members. Access them through the Catalog.  

Learning Labs

Learning Labs offer practical knowledge you need now! Up to one hour of CPHQ CE is awarded for each webinar. If you are a NAHQ member, please complete the entire purchase process at $0 in order to secure your registration. They are $89 for nonmembers. You will receive an order confirmation upon completion. Access instructions will be sent separately prior to the Learning Lab. 

Not a member? Join NAHQ, and you’ll receive complimentary access to Learning Labs!

How to Create a World-Class Improvement Poster

Date and Time: 
Thursday, December 5, 2019, 12-1 pm CT

Jay Arthur, Author & Speaker, LSS Expert, Business Owner

After attending many healthcare improvement conferences and reviewing thousands of improvement posters over the last 12 years, Jay has found that most use basic line and bar charts, not quality improvement tools such as control charts, Pareto charts, histograms and fishbones. In this Learning Lab, Jay will demonstrate how to create a world-class quality improvement project poster with only minor adjustments to the use of tools. Jay will also demonstrate how to best show performance Improvement and verify improvement.


Learning Objectives:

  • Learn what improvement charts to use with your data to create a world-class improvement poster
  • Observe "before" and "after" improvement charts to verify improvement
  • Learn what makes a good improvement poster
  • Learn why line and bar charts may actually cause patient harm
  • Feel confident that your improvement poster is accurate and informative

Industry Insights

Industry Insights provide you with cutting edge content you need to be prepared for what’s next! CE credit is not offered for Industry Insights. The Industry Insight webinars are complimentary to both NAHQ members and nonmembers. The on demand version of each Industry Insight is available to NAHQ members in the Catalog within 48 business hours after the webinar takes place.

Patient Safety Culture 20/20: A Clear View of the Future

Brought to you by

NAHQ Industry Insights Beterra

Date and Time: 
Thursday, December 12, 2019, 12-1 pm CT
Daniel Baily, CEO, Beterra Health

Assessing and improving patient safety culture is a critical competency for healthcare systems and quality professionals alike. However, most organizations struggle to administer surveys, make sense of results, and improve in an effective way.

This Industry Insights webinar will cover new AHRQ safety culture surveys, evolving mandates and effective strategies for acting on patient safety culture data.


Webinar participants will:

  1. Summarize the landscape of new patient safety culture surveys and mandates
  2. Examine emerging applications of patient safety culture data
  3. Illustrate efficient and effective approaches to safety culture improvement

Certified Professional in Healthcare Quality® (CPHQ)

Info Sessions

Date and Time:
Wednesday, December 4, 2019, 12-1 pm CT

Learn more about the industry-standard and only accredited certification in healthcare quality, the CPHQ, by joining us for an upcoming info session. NAHQ hosts these complimentary webinars each quarter.

Register - Dec. 4