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Building Quality Improvement (QI) Capacity is important in all organizations. This session will focus on QI capacity building models utilized at two Massachusetts institutions. Their equity-centered improvement models and structures will be highlighted, with in-depth reflections of the strengths and challenges of the approaches, lessons learned, and the importance of continuous quality improvement and evaluation of the program – practicing what we preach at all levels. Opportunities for questions will be requested throughout the presentation.

Learning Objectives:

• Discuss QI capacity models utilized at two institutions
• Share strengths and challenges of building QI capacity
• Provide recommendations for those building QI programs
• Demonstrate the value of evaluation and continuous QI

Free for members of NEAHQ

Non-members: $15.00


Event Details

Date & Time


September 26, 2023
11:30 am–12:30 pm EDT

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1.0 CPHQ credits

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National Association for Healthcare Quality
8600 W. Bryn Mawr Avenue, Suite 710 N
Chicago, IL 60631


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