Building Quality Improvement Capacity for Your Organization

Building Quality Improvement (QI) Capacity is important in all organizations. This session will focus on QI capacity building models utilized at two Massachusetts institutions. Their equity-centered improvement models and structures will be highlighted, with in-depth reflections of the strengths and challenges of the approaches, lessons learned, and the importance of continuous quality improvement and evaluation of the program – practicing what we preach at all levels. Opportunities for questions will be requested throughout the presentation.

Learning Objectives:

• Discuss QI capacity models utilized at two institutions
• Share strengths and challenges of building QI capacity
• Provide recommendations for those building QI programs
• Demonstrate the value of evaluation and continuous QI