NAHQ

The Hybrid Measure Reboot: What’s Changed, What’s Next, and Why It Matters
2025-07-31 13:00 - 14:00 (America/New_York)
CMS is moving full speed with mandatory Hybrid Hospital-Wide Readmission and Mortality measures, bringing revised specs, CCDE rules, and mapping requirements your teams must tackle now. This webinar breaks down what’s new, what’s critical, and how Hybrid measures fit into models like TEAM. Learn how to align your workflows and strategy to stay compliant, avoid penalties, and prepare your organization for the future of Hybrid reporting.

NAHQ next 2025 Info Session
2025-07-30 12:00 - 12:45 (America/Chicago) | Virtual
Positioning You For What’s Next
NAHQ next is the premier industry event addressing the most urgent and important issues facing healthcare today. The 2 ½ day virtual event is packed with sessions featuring visionary healthcare leaders from top-tier organizations offering innovative, real-world solutions for how Quality & Safety can be activated to solve healthcare’s greatest challenges. All content is aligned to the industry-standard Healthcare Quality Competency Framework and offers 30+ CPHQ CE.
Join us for a live info session and learn more about why you can’t miss NAHQ next and how to make the most out of your experience. Whether you are planning to attend as an individual or send a group, this info session will answer your questions.

NAHQ Learning Lab - Driving Change in Healthcare Part 2: Applying Change Leadership in Action
2025-07-23 12:00 - 13:15 (America/Chicago)
Speaker(s): Samantha Crandall, PhD, RN, CPHQ, CPPS
Director of Quality, Patient Safety and Clinical Performance Improvement
Suburban Hospital, Johns Hopkins Medicine
Principle Staff Armstrong Institute for Patient Safety and Quality
Speaker(s): Briony DuBose, PhD, MHI, RN, ANAC Fellow
Lean Six Sigma Black Belt
Sharp HealthCare
Speaker(s): Angel Rivera, MSHS, CRT, LSSBB
Performance Improvement Specialist | Quality and Patient Safety
Suburban Hospital, Johns Hopkins Medicine
This session is part #2 in a 3-part series. This webinar will focus on practical approaches to leading people through complex change. Participants will explore how to identify key change management practices, recognize and respond to different types of resistance, and understand the human dynamics that influence change efforts. Through real-world examples and actionable insights, this session will help attendees foster alignment and engagement across teams.
This learning lab is part #2 of a 3-part series. Each webinar can be attended individually, but for the most comprehensive experience, we encourage participants to register for the full series on Driving Change in Healthcare.
Learning Outcomes:

Identify key practices that support successful change management.

Match appropriate strategies to different types of resistance to change.

Describe key elements that influence the human side of change.

By becoming a NAHQ member, you will receive complimentary access to all NAHQ Learning Labs. View other upcoming events.

NAHQ Learning Lab - Driving Change in Healthcare Part 1: People, Process, & Purpose
2025-06-25 12:00 - 13:15 (America/Chicago)
Speaker(s): Samantha Crandall, PhD, RN, CPHQ, CPPS
Director of Quality, Patient Safety and Clinical Performance Improvement
Suburban Hospital, Johns Hopkins Medicine
Principle Staff Armstrong Institute for Patient Safety and Quality
Speaker(s): Briony DuBose, PhD, MHI, RN, ANAC Fellow
Lean Six Sigma Black Belt
Sharp HealthCare

Change is constant in healthcare—and quality professionals are uniquely skilled in leading it. In this first webinar of NAHQ’s Driving Change in Healthcare, a 3-part learning lab series, we explore the evolving landscape of healthcare change and introduce foundational models and frameworks to guide improvement efforts. Through real-world scenarios, participants will learn to apply key theories like Kotter’s 8-Step Model and Lewin’s Change Model to practical challenges. This webinar also focuses on a human-centered approach, highlighting the importance of communication, engagement, and psychological safety in navigating change. Join us to build the mindset and tools needed to lead meaningful, sustainable transformation.
This Learning Lab is part #1 of a 3-part series. Each webinar can be attended individually, but for the most comprehensive experience, we encourage participants to register for the full series on Driving Change in Healthcare.
Learning Objectives:

Describe the historical and current context of change within health care

Define and apply different theoretical models and frameworks related to change management by analyzing real-world scenarios and identifying strategies for implementation.

Explain why a human centered approach is crucial to managing change

By becoming a NAHQ member, you will receive complimentary access to all NAHQ Learning Labs. View other upcoming events.

NAHQ: CPHQ Virtual Instructor-Led Review Course
2025-06-06 15:00 - 2025-06-20 17:00 (America/Chicago)
NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable tips on how to best prepare for the exam.
Courses include interactive lectures, quizzing, live Q&A, and inter-session activities, all focused on building your knowledge of the CPHQ content areas and helping you get ready for the exam. Note that session recordings are not included with course materials; please plan to prioritize attendance for all sessions.
Course Schedule: June 6 – 20
The times shown below are in Central time. Please use this helpful time zone converter (https://www.thetimezoneconverter.com) to see when sessions will start and end for you.
June 6 – course introduction and platform walk through: 3 – 4 PM
June 9-13 – classroom sessions: 3 – 5 PM
June 16-20 – classroom sessions: 3 – 5 PM
Continuing Education hours for this activity have been approved by the following:
The National Association for Healthcare Quality (NAHQ) is accredited as a provider of CPHQ Continuing Education (CE). NAHQ’s CPHQ prep products are an optional resource for candidates seeking to prepare for the CPHQ Examination. Using NAHQ’s CPHQ prep products does not guarantee candidates will pass the CPHQ Examination.
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of this activity. Nursing contact hours will be awarded for completion of this activity until January 15, 2027.
Criteria for successful completion includes completion of all modules that comprise this course and submission of the post-course evaluation.

View other upcoming events.

NAHQ Info Session: NAHQ Micro-Credentials
2025-06-05 12:00 - 13:00 (America/Chicago)
Now you can delve deeper into each of the 8 domains of the Healthcare Quality Competency Framework™ through our growing portfolio of short, virtual courses: NAHQ Micro-Credentials.
Learn about them and our latest program: Performance and Process Improvement when you join us for this free info session. You’ll hear from NAHQ Senior Director, Professional Development Aleese Eckenrode about this new NAHQ offering.
View other upcoming events.

NEAHQ | Looking Back and Moving Forward: The Developmental Trajectory of Quality in Healthcare Over the Past Century and Implications for the Future
2025-05-29 16:00 - 17:30 (America/New_York)
Celebrate 50 years of NEAHQ with a look back over the major milestones in healthcare quality (Quality 1.0, 2.0, and 3.0) and then look ahead to Quality 4.0. This interactive presentation will include exercises in connecting your work to specific quality eras. When looking ahead to Quality 4.0 the tension between AI and humanism will be discussed and you will help make a case for AI or humanism, or perhaps both.
Objectives:

Define quality assurance, quality control, quality improvement, and coproduction.
Describe the three phases of historical phases of development in healthcare quality.
Discuss how the three different phases of quality apply to real-world healthcare practice.

AzAHQ | Emerging Technology and Tools: What Are the Risks?
2025-05-16 08:00 - 16:00 (America/Phoenix)
Join us at the AzAHQ 2025 Spring Conference to explore the latest advancements in digital health, human factors, compliance, and emerging health technologies. This event features expert speakers, interactive discussions, and practical insights to help you navigate the evolving landscape of healthcare innovation.

NAHQ: CPHQ Virtual Instructor-Led Review Course
2025-05-09 15:00 - 2025-05-23 17:00 (America/Chicago)
NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable tips on how to best prepare for the exam.
Courses include interactive lectures, quizzing, live Q&A, and inter-session activities, all focused on building your knowledge of the CPHQ content areas and helping you get ready for the exam. Note that session recordings are not included with course materials; please plan to prioritize attendance for all sessions.
Course Schedule: May 9 – 23
The times shown below are in Central time. Please use this helpful time zone converter (https://www.thetimezoneconverter.com) to see when sessions will start and end for you.
May 9 – course introduction and platform walk through: 3 – 4 PM
May 12-16 – classroom sessions: 3 – 5 PM
May 19-23 – classroom sessions: 3 – 5 PM
Continuing Education hours for this activity have been approved by the following:
The National Association for Healthcare Quality (NAHQ) is accredited as a provider of CPHQ Continuing Education (CE). NAHQ’s CPHQ prep products are an optional resource for candidates seeking to prepare for the CPHQ Examination. Using NAHQ’s CPHQ prep products does not guarantee candidates will pass the CPHQ Examination.
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of this activity. Nursing contact hours will be awarded for completion of this activity until January 15, 2027.
Criteria for successful completion includes completion of all modules that comprise this course and submission of the post-course evaluation.

View other upcoming events.

NAHQ Learning Lab - Reducing Healthcare Workforce Burnout: Strategies for Well-Being, Thriving, and Quality Care
2025-05-07 12:00 - 13:00 (America/Chicago)
Speaker(s): Colin P. West, MD, PhD, FACP
Workforce burnout has become one of the most pressing challenges within healthcare organizations, directly impacting the well-being of healthcare professionals and the quality of care they provide. This 1-hour webinar will delve into the critical drivers of burnout, focusing on the key factors that contribute to both distress and well-being within healthcare settings.
Participants will gain valuable insights into strategies for identifying and addressing burnout, fostering a healthier work environment, and promoting learning and working environments within which healthcare teams can thrive. By exploring evidence-based approaches to reducing burnout, this session will demonstrate how a more engaged and supported workforce can enhance overall patient care and improve organizational outcomes.
Learning Objectives:

Identify Key Drivers of Healthcare Workforce Burnout: Understand the primary factors that contribute to burnout in healthcare professionals, including workload, organizational culture, and emotional labor.
Examine the Impact of Well-Being and Distress on Healthcare Organizations: Explore the relationship between workforce well-being and quality care, highlighting how distress in the workforce directly affects patient outcomes and organizational performance.
Learn Strategies for Reducing Burnout and Promoting a Thriving Healthcare Workforce: Gain practical tools and techniques for mitigating burnout, including workload management, emotional support systems, leadership strategies, and the promotion of healthy work-life integration.
Understand the Connection Between Burnout Reduction and Quality Care: Explore how reducing burnout leads to improved patient outcomes, enhanced staff engagement, and better overall organizational performance, demonstrating the crucial link between workforce well-being and quality healthcare delivery.

By becoming a NAHQ member, you will receive complimentary access to all NAHQ Learning Labs. View other upcoming events.

Advizor1 LLC | Accreditation Foundation 101
2025-05-01 08:00 - 2025-05-02 16:00 (America/Los_Angeles)
This foundational program is designed for those individuals who are new to healthcare accreditation/regulatory compliance. The focus will be on the Joint Commission processes, with introductory information on Centers for Medicare and Medicaid Services (CMS). This program is not a review of accreditation standards or Conditions of Participation.

NAHQ Insider Live April 2025
2025-04-30 12:00 - 13:00 (America/Chicago) | Virtual
The pressures on the healthcare industry, and especially Quality, are greater than ever. As the professional home for all who work in healthcare Quality & Safety, NAHQ is here for you.
We have been monitoring the headlines and listening to you, the Quality community, to identify the greatest issues you are facing. During this timely and interactive session, we will invite you to share your concerns and your needs in real time. And in turn, we will share a collection of our most powerful and effective tools and solutions you can use TODAY to make the case for Quality and the critical role you play.

NEAHQ | Tools to Manage Change: Barriers to Success
2025-04-24 12:00 - 13:30 (America/New_York)
Change management in healthcare is essential for improving healthcare quality by enabling smooth transitions, reducing resistance, and ensuring sustained improvements. A well-planned approach to change benefits patients, providers, and the entire healthcare system, ultimately leading to better health outcomes and operational.
Objectives:
Participants will be able to:

Explain why change is necessary to refocus on what matters to the patient
Define the important relationship between change management and project management in healthcare quality management activities
Describe models of change
Describe how the models can be applied to specific situations

OrAHQ | Smart Design, Better Outcomes: The Power of Human Behavior
2025-04-24 12:00 - 13:00 (America/Los_Angeles)
Topics to be covered:
Quality Leadership and Integration-Stakeholder engagement; identifying resource needs to improve quality.
Performance and Process Improvement: Establish teams, roles, responsibilities, and scope.
Patient Safety:
Integrate safety concepts throughout the organization.
Use safety principles ( e.g. human factors engineering, high reliability, high-performance teams, system thinking)

Transforming Healthcare Quality with NAHQ’s Workforce Accelerator®
2025-04-03 12:00 - 13:00 (America/Chicago)
Learn how NAHQ’s data-driven solution results in improved healthcare outcomes, safety, and delivers millions back to the bottom line for organizations like yours.
Find out how this flexible, scalable solution will help your organization activate the industry standard Healthcare Quality Competency FrameworkTM. Hear from an organization that has achieved impressive results, and have the opportunity to ask questions.

NAHQ Learning Lab - Advancing Patient Safety: Insights to Meet Leapfrog Standards
2025-04-02 12:00 - 13:00 (America/Chicago)
Speaker(s): Ted Donnelly, BSN, MHA, CPHQ | Missy Danforth
This session will review the competencies of the Patient Safety Domain of the Healthcare Quality Competency Framework and discuss ways to actualize these competencies to improve your organization’s safety practices which are reflected in the Leapfrog Hospital Survey. The 2025 Leapfrog Survey opens on April 1st, and this webinar is your opportunity to understand what your processes and structure can do to improve your care delivery.
Learning Objectives:

Gain understanding and applicability of the Patient Safety Domain of the healthcare quality competency framework
Discuss how everyday activities are employed to improve patient safety in multiple settings, across disciplines and specialties
Identify and summarize the proposed changes in the Leapfrog Hospital Survey and how to prepare your organization to meet higher standards

By becoming a NAHQ member, you will receive complimentary access to all NAHQ Learning Labs. View other upcoming events.

NEAHQ | Uncovering the Cause – Using Performance Improvement Tools for Root Cause Analysis in Healthcare
2025-03-28 12:00 - 13:30 (America/New_York)
Root Cause Analysis plays a critical role in improving patient safety and care quality. Join us to learn how performance improvement tools are applied to identify and address the root causes of specific hospital-related issues through case studies.
Participants will be able to:
• Understand the Importance of Root Cause Analysis (RCA
• Explore Key Performance Improvement Tools:
• Apply RCA Methodologies to Real-World Case Studies
• Develop Actionable Solutions
• Enhance Collaboration and Communication

AzAHQ | The 6th Aim of Quality: A Deep Dive Nurse Film Experience
2025-03-28 12:00 - 13:00 (America/Phoenix)
Explore the 6th aim of quality in healthcare, focusing on bringing light to health equity. This presentation will highlight the film journey of a healthcare quality professional and documentarian uncovering the real voices of registered nurses of African descent, lived experiences, and perceived barriers affecting access to high-quality care in the local and global community.

AzAHQ | Mastering QAPI: Building a High-Performing Plan That Guarantees Compliance and Excellence
2025-03-21 12:00 - 13:00 (America/Phoenix)
Unlock Excellence with QAPI: Crafting a High-Impact Plan for Compliance and Success!
Are you ready to elevate your hospital’s Quality Assurance and Performance Improvement (QAPI) efforts? Join us for an in-depth webinar that goes beyond the basics and equips you with the knowledge and tools to develop a QAPI plan that drives real results.

NAHQ: CPHQ Info Session - Prep and Exam FAQs | March 2025
2025-03-19 12:00 - 13:00 (America/Chicago)
Individuals with the Certified Professional in Healthcare Quality® (CPHQ) credential are more likely to hold higher job titles than those who do not have it. Set yourself up for success in advancing your career by earning the CPHQ: the only accredited certification in the profession of healthcare quality. Learn more about what it takes to be a successful CPHQ candidate when you join us for this live info session. A copy of the recording and slides will be provided to those that registered after the webinar.
View other upcoming events.

NAHQ: CPHQ Virtual Instructor-Led Review Course
2025-03-14 15:00 - 2025-03-28 17:00 (America/Chicago)
NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable tips on how to best prepare for the exam.
Courses include interactive lectures, quizzing, live Q&A, and inter-session activities, all focused on building your knowledge of the CPHQ content areas and helping you get ready for the exam. Note that session recordings are not included with course materials; please plan to prioritize attendance for all sessions.
Course Schedule: March 14 – 28
The times shown below are in Central time. Please use this helpful time zone converter (https://www.thetimezoneconverter.com) to see when sessions will start and end for you.
March 14 – course introduction and platform walk through: 3 – 4 PM
March 17 – 21 – classroom sessions: 3 – 5 PM
March 24-28 – classroom sessions: 3 – 5 PM
Continuing Education hours for this activity have been approved by the following:
The National Association for Healthcare Quality (NAHQ) is accredited as a provider of CPHQ Continuing Education (CE). NAHQ’s CPHQ prep products are an optional resource for candidates seeking to prepare for the CPHQ Examination. Using NAHQ’s CPHQ prep products does not guarantee candidates will pass the CPHQ Examination.
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of this activity. Nursing contact hours will be awarded for completion of this activity until January 15, 2027.
Criteria for successful completion includes completion of all modules that comprise this course and submission of the post-course evaluation.

View other upcoming events.

NAHQ Learning Lab - Advanced Data Science for Healthcare Quality Improvement
2025-03-12 12:00 - 13:00 (America/Chicago)
Speaker(s): Mark Sendak, MD, MPP | Emily Sterrett, MD | Will Knechtle, MBA, MPH
Details:
Healthcare delivery organizations (HDOs) are rapidly integrating artificial intelligence (AI) into clinical and operational workflows. However, many HDOs lack AI product lifecycle management capabilities, and the return-on-investment associated with AI implementation is highly variable. In this session, an interdisciplinary team of experts from the Duke Institute for Health Innovation (DIHI) and Duke Health will describe best practices for AI integration.
The presenters will describe how AI technologies can augment and complement quality and safety programs within HDOs, provide specific examples from the inpatient and outpatient context, as well as examples from population health management programs. The presenters will share lessons from HDOs across the country advancing internal AI capabilities.
The presentation will draw on the work of Health AI Partnership (HAIP), which supports well-resourced academic medical centers as well as community health centers and community hospitals. The presentation will end with a framework for how organizations can begin building AI product lifecycle management capabilities to advance the safe, effective, and equitable use of AI in healthcare.
Learning Objectives:

Understand how AI can augment quality and safety programs to improve healthcare
Understand the limitations and risks of AI integration in quality and safety programs, including automation bias and potential for discrimination
Become familiar with specific examples of how AI technologies can improve quality and safety of patient care in different care delivery contexts
Appreciate the different ways high-resource and low-resource organizations implement AI product lifecycle management activities internally
Present opportunities for quality professionals to begin their journey advancing AI product lifecycle management capabilities within their organizations

By becoming a NAHQ member, you will receive complimentary access to all NAHQ Learning Labs. View other upcoming events.

InAHQ | Healthcare Quality Management: CPHQ Review
2025-02-20 09:00 - 2025-02-21 16:00 (America/Indiana/Indianapolis)
This workshop is designed to help prepare you for the CPHQ exam, or to provide an orientation to the role of a healthcare quality professional.
Dr’s. Townsend and Geiselman will:
*Discuss accreditation, recognition programs, and continuous readiness for quality oversight;
*Guide you in developing a plan to collect, interpret and use data;
*Describe how to perform and coordinate risk Management activities;
*Review tenants of visibility for patient safety goals and priorities; and
*Describe how to plan for an evaluation of population health needs.

NAHQ Learning Lab - The CMS TEAM Model: Quality, Care Coordination, & Care Transitions
2025-02-19 12:00 - 13:00 (America/Chicago)
Speaker: Patty Resnik, MJ, MBA, FACHE, RRT, CPHQ, CHC, CHPC, CMAC
Details:
Join NAHQ Board President, Patty Resnik, for an overview of the CMS Transforming Episode Accountability Model, and a discussion around the quality requirements for the program. The TEAM supports people with traditional, fee-for-service Medicare undergoing selected surgical procedures with a focus on better care coordination, seamless transitions between providers, and successful recovery.
Learning Objectives:

Gain an understanding of the CMS Transforming Episode Accountability Model (TEAM)
Describe the episode components of the TEAM
Provide an overview of the Quality Measures selected for the TEAM
Discuss resources available through the National Association for Healthcare Quality (NAHQ) supporting training and education for healthcare quality professionals

By becoming a NAHQ member, you will receive complimentary access to all NAHQ Learning Labs. View other upcoming events.

NAHQ Learning Lab - CMS Patient Safety Structural Measure Information Session
2025-01-22 12:00 - 13:00 (America/Chicago)
Speaker: Michelle Schreiber, MD | Kathleen M.B. Balestracci, PhD, MSW
Details:
This session will feature Dr. Michelle Schreiber, Deputy Director of the Center for Clinical Standards and Quality (CCSQ) and Director of the Quality Measurement and Value-Based Incentives Group (QMVIG) at CMS. Dr. Schreiber will provide an in-depth look at the measure’s components and its impact on hospital safety practices.
Learning Objectives:

Increase Awareness of New Requirements: Gain clarity on the new CMS Patient Safety Structural Measure requirements and their implications for healthcare organizations and stakeholders
Understand the Link Between Structure and Safety: Learn how the PSSM’s domains drive improvements in patient safety.

By becoming a NAHQ member, you will receive complimentary access to all NAHQ Learning Labs. View other upcoming events.

NAHQ: CPHQ Virtual Instructor-Led Review Course
2025-01-10 15:00 - 2025-01-24 17:00 (America/Chicago)
NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable tips on how to best prepare for the exam.
Courses include interactive lectures, quizzing, live Q&A, and inter-session activities, all focused on building your knowledge of the CPHQ content areas and helping you get ready for the exam. Note that session recordings are not included with course materials; please plan to prioritize attendance for all sessions.
Course Schedule: January 10 – 24
The times shown below are in Central time. Please use this helpful time zone converter (https://www.thetimezoneconverter.com) to see when sessions will start and end for you.
January 10 – course introduction and platform walk through: 3 – 4 PM
January 13-17 – classroom sessions: 3 – 5 PM
January 20-24 – classroom sessions: 3 – 5 PM
Continuing Education hours for this activity have been approved by the following:
The National Association for Healthcare Quality (NAHQ) is accredited as a provider of CPHQ Continuing Education (CE). NAHQ’s CPHQ prep products are an optional resource for candidates seeking to prepare for the CPHQ Examination. Using NAHQ’s CPHQ prep products does not guarantee candidates will pass the CPHQ Examination.
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of this activity. Nursing contact hours will be awarded for completion of this activity until January 15, 2027.
Criteria for successful completion includes completion of all modules that comprise this course and submission of the post-course evaluation.

View other upcoming events.

AI-Powered Insights: Redefining Patient Experience Analysis
2024-12-04 12:00 - 13:00 (America/Chicago)
Learn how artificial intelligence tools can improve quantitative and qualitative analysis of patient experience data.
Objectives:

Participants will be able to describe the benefits and drawbacks of using AI in healthcare
Participants will be able to describe how AI tools can improve data analysis

NAHQ insider live
2024-12-04 12:00 - 12:45 (America/Chicago)
Join NAHQ CEO Stephanie Mercado and NAHQ President Patricia Resnick for NAHQ insider live. This open forum gives you an inside look into the latest and greatest things NAHQ is doing to elevate the profession and advance the discipline of healthcare Quality & Safety. You’ll hear what it means to you and impactful ways you can join us on the Quality mission plus have plenty of time for Q&A.

NAHQ Info Session: NAHQ Micro-Credentials
2024-12-03 12:00 - 13:00 (America/Chicago)
Now you can delve deeper into each of the 8 domains of the Healthcare Quality Competency Framework™ through our growing portfolio of virtual courses: NAHQ Micro-Credentials.
Learn about them and our first one: Health Data Analytics when you join us for this free info session. You’ll hear from our subject matter expert, Timothy McClung, MPH, MSA, RRT, CPHQ, and NAHQ Senior Director, Professional Development Aleese Eckenrode about this new NAHQ offering.
View other upcoming events.

NAHQ Learning Lab - What Does Good Quality Mean to You?
2024-11-21 12:00 - 13:00 (America/Chicago)
Speaker: Tanya Stinson, MHQS, CMBB, MCBA, CRP This presentation will discuss the use of the Voice of Customer tool, along with Lean and Six Sigma methods to eliminate wastes, errors, and inefficiencies from day-to-day processes. Learning Objectives:

Learn what a process is, what Lean and Six Sigma are, and how to use the methodology to eliminate wastes, errors and inefficiencies.
Learn how to use the Voice of Customer template and affinity diagram to survey the customers and use their input, wants, needs and expectations to make improvements.

By becoming a NAHQ member, you will receive complimentary access to all NAHQ Learning Labs. View other upcoming events.
