OrAHQ | CPHQ Review Course
2025-11-06 11:00 - 2025-11-07 17:30 (America/Chicago)
This is a review session for healthcare quality professionals who are preparing for the Certified Professional in Healthcare Quality (CPHQ) exam, or who want to expand their existing quality management skills. Attendees will be able to identify areas within the CPHQ certification content outline where they are strong in their knowledge and where they are weak, and thus require further study, knowledge, and/or experience prior to taking the CPHQ certification exam.

NAHQ Learning Lab - Joint Commission’s Accreditation 360: Turning Standards into Strategies for Quality and Safety
2025-11-19 12:00 - 13:00 (America/Chicago)
Speaker(s): Ken Grubbs, DNP, MBA, RN
Executive Vice President, Accreditation and Certification Operations (ACO) and Chief Nursing Officer
Joint Commission

Robert Campbell, PharmD, BCSCP
Sr. Director, Standards Interpretation, Accreditation, Decision Management, Medication Safety – Division of Accreditation and Certification Operations
Joint Commission

Join Joint Commission for an insightful discussion on the future of accreditation and its continued impact on advancing Quality and Safety in healthcare. With Accreditation 360 standards going into effect on January 1, 2026, healthcare quality professionals are critical leaders in conveying the importance of the changes in driving quality and safety while reducing the burden created through complex requirements. This webinar will focus on how to prepare proactively, positioning quality leaders to drive organizational transformation and measurable improvement. Participants will explore how to apply Accreditation 360’s performance-based standards to advance patient safety, engage the workforce, and deliver sustainable outcomes.
Learning Objectives:

Translate Accreditation 360 changes and standards into actionable readiness strategies that extend beyond compliance checklists.
Develop proactive plans that position healthcare quality professionals as leaders in organizational transformation.
Apply Accreditation 360’s performance-based, data-driven model to strengthen patient safety, workforce engagement, and measurable quality outcomes.

By becoming a NAHQ member, you will receive complimentary access to all NAHQ Learning Labs. View other upcoming events.

OrAHQ | Ethics and Compliance of AI Use in Healthcare Settings Part I
2025-12-07 14:00 - 15:30 (America/Chicago)
This is the first webinar in a 3-part series considering the role of Ethics and Compliance when considering the use of AI in a healthcare setting. Part I will distinguish between ethics and compliance when considering AI use, review the regulatory landscape surrounding AI use in healthcare, and discuss how to conduct a risk assessment specific to AI use in healthcare. Cost is free to members of the following organizations: MAHQ, OrAHQ, AZAHQ, NEAHQ, OAHQ, UAHQ, TGCAHQ, NCAHQ, FAHQ; $25 for all others.

NAHQ Learning Lab - Energizing Direct Report Rounding: A Key Tool in High Reliability Organizing
2025-12-10 12:00 - 13:00 (America/Chicago)
Speaker(s): Elaine J. Huggins, RN, MSN, CPHQ, LSS Master Black Belt
QSI Consultant VI, National HRO Consultant
Kaiser Permanente

Celine Gray, MBA, LSSBB, CPXP
Quality Safety Improvement Consultant VI, National Care Experience
Daily Management System and KP Rounding National Lead
Kaiser Permanente
Consistent, high-quality direct reporting is a cornerstone of a High Reliability Organization—but how can leaders ensure it’s done effectively across teams? In this interactive Learning Lab, experts from Kaiser Permanente will share how they used the Direct Report Rounding Experience Survey to pinpoint variations in rounding practices and uncover meaningful correlations with employee engagement, patient safety, and overall performance outcomes. Participants will gain practical insights into implementing and customizing this survey tool within their own organizations to strengthen leader–staff connections and promote safer care. Through real data and case examples, you’ll see how measuring perceptions can directly improve engagement and accountability. Walk away with actionable strategies to elevate your rounding practices and drive measurable results in our teams.
Learning Objectives:

Understand the value of conducting monthly direct report rounds in developing psychological safety and employee engagement needed for the drive for zero harm.
Clarify what ‘quality’ direct report looks like and how to develop strong rounding skills.
Understand how generating internal evidence that supports the practice of direct report rounding can re-energize and engage leaders to commit to this foundational leadership practice that supports HRO driven zero harm.

OAHQ | Addressing the Challenges Within Healthcare Quality Leadership
2025-12-17 11:00 - 12:00 (America/Chicago)
This session will provide an overview of the seemingly insurmountable challenges encountered by healthcare quality leaders as well as considerations for addressing them and fostering a culture of safety.

NAHQ next call for abstracts
2026-01-12 09:00 - 2026-03-09 23:00 (America/Chicago)
Are you passionate about healthcare Quality & Safety improvement? Share your innovative ideas, groundbreaking research and best practices in healthcare Quality & Safety improvement at NAHQ next. Submit your abstract by Monday, March 9.
Learn more about the 2026 Call for Abstracts.

NAHQ Learning Lab - Leading the Change: Turning CMS 2026 Quality Priorities into Action
2026-01-21 12:00 - 13:00 (America/Chicago)
Speaker(s): Michelle Block Schreiber, MD
Deputy Director, Center for Clinical Standards and Quality
Director of the Quality Measurement and Value-Based Incentives Group
Centers for Medicare and Medicaid Services
Join Dr. Michelle Schreiber, Deputy Director for Quality & Value at CMS as she discusses how quality is embedded in value programs and what that means for burden reduction in day-to-day operations. You will hear the latest thinking across prevention and wellness, maternal health, aging with dignity, patient safety, and interoperability. Leave this webinar with strategies to translate these priorities into actionable takeaways to lead in your organization.
Learning Objectives:

Explain how CMS is incorporating quality into value programs and identify ways your organization can reduce burden while protecting outcomes.
Prioritize initiatives aligned to prevention and wellness, maternal health, aging with dignity, patient safety, and interoperability for your setting.

NEAHQ | Leveraging the QAPI Requirement for Enhanced Organization-Wide Strategic Alignment
2026-01-22 11:00 - 12:30 (America/Chicago)
Unlock the full potential of your hospital’s Quality Assurance and Performance Improvement (QAPI) program with this dynamic 90-minute session designed for healthcare leaders ready to move beyond compliance. Attendees will discover how QAPI can drive culture change, foster accountability, and build a foundation for long-term sustainability. Ideal for those seeking to transform QAPI from a mandate into a mission.
Objectives:
Participants will be able to:

Differentiate between a compliance-based and strategically aligned QAPI Program
Map the five CMS QAPI elements to hospital strategic goals and priorities
Apply practical strategies to integrate QAPI activities into hospital-wide PI and governance structures
Evaluate opportunities to use QAPI as a driver for culture change, accountability, and long-term sustainability

NAHQ: CPHQ Virtual Instructor-Led Review Course
2026-01-23 15:00 - 2026-02-06 17:00 (America/Chicago)
NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable tips on how to best prepare for the exam.
Courses include interactive lectures, quizzing, live Q&A, and inter-session activities, all focused on building your knowledge of the CPHQ content areas and helping you get ready for the exam. Note that session recordings are not included with course materials; please plan to prioritize attendance for all sessions.
Course Schedule: January 23 – February 6
The times shown below are in Central time. Please use this helpful time zone converter (https://www.thetimezoneconverter.com) to see when sessions will start and end for you.
January 23 – course introduction and platform walk through: 3 – 4 PM
January 26 – 30 – classroom sessions: 3 – 5 PM
February 2 – 6 – classroom sessions: 3 – 5 PM
Continuing Education hours for this activity have been approved by the following:
The National Association for Healthcare Quality (NAHQ) is accredited as a provider of CPHQ Continuing Education (CE). NAHQ’s CPHQ prep products are an optional resource for candidates seeking to prepare for the CPHQ Examination. Using NAHQ’s CPHQ prep products does not guarantee candidates will pass the CPHQ Examination.
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of this activity. Nursing contact hours will be awarded for completion of this activity until January 15, 2027.
Criteria for successful completion includes completion of all modules that comprise this course and submission of the post-course evaluation.

View other upcoming events.

NAHQ Info Session: NAHQ Micro-Credentials
2026-02-04 12:00 - 13:00 (America/Chicago)
Now you can delve deeper into each of the 8 domains of the Healthcare Quality Competency Framework™ through our growing portfolio of short, virtual courses: NAHQ Micro-Credentials.
Learn about them and our latest program: Regulatory & Accreditation, powered by Joint Commission, when you join us for this free info session. You’ll hear from NAHQ Senior Director, Professional Development Aleese Eckenrode about this new offering.
View other upcoming events.

Vastian | Quality's Economic Value: Making the Business Case for Compliance
2026-02-12 12:00 - 13:00 (America/Chicago)
Join us for an insightful webinar to explore how Quality delivers measurable economic, operational, and clinical value—enhancing patient safety, improving clinical outcomes, reducing harm-related costs, ensuring compliance, and protecting your organization’s reputation.
What if Quality was your organization’s most profitable investment and respected as a strategic asset? Learn how this shift drives measurable impact—clinically, operationally, financially, and reputationally—positioning Quality as a catalyst for sustainable success.

NAHQ Learning Lab - Elevating Quality Through Proactive Risk Management
2026-02-18 12:00 - 13:00 (America/Chicago)
Speaker: Jamie M. Verdi, JD, LLM, CPHRM
Vice President of Risk Management
Emory Healthcare – Office of Quality
Proactive risk management is a critical component of advancing patient safety and fostering a culture of transparency and learning within healthcare organizations. This 1-hour webinar will explore how risk management, quality and patient safety teams work collaboratively to identify emerging risks, prevent harm, and respond effectively when safety events occur.
Participants will examine how proactive risk management transforms healthcare quality and safety and the important role of safety event reporting, including near misses, and how non-punitive, transparent reporting builds a culture of safety and accountability, drives reliability and builds stronger patient outcomes. The webinar will also address best practices for disclosure and apology following significant patient harm events or allegations of patient harm. Attendees will gain insight into how risk management partners with patient safety and quality teams to conduct reviews, support patients and families, and implement patient safety initiatives designed to prevent re-occurrence and strengthen system reliability.
Learning Objectives:

Describe how proactive risk management tools such as risk management education; policies and procedures; risk assessments and patient safety alerts (proactive practical tools and methods) are used to address emerging risk trends, escalate concerns, and implement timely interventions to protect patients before harm occurs. This objective will explain how risk management collaborates with patient safety and quality teams following significant harm events to conduct reviews, implement patient safety initiatives, and reduce the likelihood of re-occurrence through system-level improvements.
Recognize the critical importance of safety event reporting including near misses and adverse events, and explain how transparent, non-punitive reporting practices support internal clinical review, organizational learning (lessons learned from adverse events and near misses), and service recovery, when appropriate.
Discuss the principles and purpose of Disclosure and Apology when significant patient harm has occurred or is alleged including ethical, regulatory (state specific statutes regarding disclosure of medical errors) and patient-centered considerations for communicating with patients and families

OrAHQ | Ethics and Compliance of AI Use in Healthcare Part II
2026-02-18 14:00 - 15:30 (America/Chicago)
This is the second webinar in a 3-part series addressing the role of Ethics and Compliance when considering the use of AI in a healthcare setting. Part II will review the importance of conducting a thorough risk assessment prior to utilization of AI, how to identify risks associated with AI use in healthcare, and how to calculate the prioritization of risks for mitigation. Cost is free to members of the following organizations: MAHQ, OrAHQ, AZAHQ, NEAHQ, OAHQ, UAHQ, TGCAHQ, NCAHQ, FAHQ; $25 for all others.

AzAHQ | The Structure of Success: Deﬁning Team Roles to Navigate Process Change
2026-02-23 14:00 - 15:00 (America/Chicago)
Learn about a strategic blueprint for enhancing performance and process improvement in an evolving healthcare environment. Explore practical methodologies for establishing eﬀective improvement teams, clearly deﬁning their roles and responsibilities, and scoping their work to maximize impact and eﬃciency. healthcare system.

Leveraging the NAHQ Framework to Strengthen Practice, Growth, and Impact
2026-04-08 12:00 - 13:00 (America/Chicago)
Speakers:
Carole Guinane, RN BSBA MBA BBSS CPHQ
Founder and CEO, White Bee LLC
Jaclyn Hunter, MSHI RN CPHQ
Senior NAHQ Navigator, NAHQ
This first webinar of a two-part Learning Lab series explores the NAHQ Healthcare Quality Competency Framework, the industry standard that defines the knowledge, competencies, and skills needed to advance Quality and Safety across the continuum of care and discusses why the Framework matters now. The discussion will be grounded in current healthcare realities and the rapid evolution of quality roles. Participants will examine how shifting expectations have widened the competency gap, and why clearly defined competencies, beyond job titles or tasks, are essential for strengthening quality practice and advancing the profession. Participants will gain a clear overview of the Framework, including its domains and competencies, how it is built for everyone across roles and career stages, and how progressive skill development supports growth from entry-level practice through senior leadership. The Framework is positioned not as a checklist, but as a dynamic, workforce-based tool that reflects how quality work is performed in today’s healthcare environment.
Register now for part two of the Learning Lab series! Continue the conversation on May 20 in part two, which will build on this foundation and explore how macro-level industry trends align to the NAHQ Healthcare Quality Competency Framework.
Learning Objectives:

Describe the purpose and structure of the NAHQ Healthcare Quality Competency Framework.

Identify priority competencies for different roles, career stages, and organizational needs.

Apply the Framework as a practical tool to identify strengths and gaps at the individual and team level.

Quality Strategic Priorities & Strategy Deployment
2026-04-22 12:00 - 13:00 (America/New_York)
Introduction and overview of alignment improvement efforts
to strategic priorities and utilizing strategy deployment to
create an infrastructure and roadmap that engages all
levels of leadership while empowering front-line
stakeholders to make sustainable improvements.

NAHQ Insider Live
2026-04-29 12:00 - 13:00 (America/Chicago)
NAHQ’s 50th anniversary is a profound milestone not just for NAHQ but for healthcare Quality & Safety as a whole. Join NAHQ CEO Stephanie Mercado as she reflects on how far we have come and shares an exciting new suite of solutions from NAHQ designed to help individuals and organizations build the capabilities needed for today and the future. Josh Berlin from Rule of 3 will also offer a timely perspective on what’s new in today’s healthcare and Quality environment, highlighting emerging challenges and shifts defining 2026 and their implications for healthcare leaders right now.
Speakers:
Stephanie Mercado, CAE, CPHQ
Chief Executive Officer
National Association for Healthcare Quality (NAHQ)
Stephanie Mercado is the chief executive officer/executive director of the National Association for Healthcare Quality® (NAHQ), the organization at the forefront of elevating the profession and advancing the discipline of healthcare Quality & Safety. NAHQ sets the industry standard and helps individuals and organizations achieve it. The Chicago-based association also offers a strong community and professional home for those who work in healthcare Quality across the country and internationally.
Mercado brings more than 20 years of healthcare industry experience to her lead role at NAHQ. Since joining NAHQ in 2013, she has implemented innovations and introduced methodologies to research and define standardized competencies for the healthcare quality profession. This has resulted in advancement of the discipline of Quality and increased visibility and credibility for the Quality workforce.
Josh Berlin, JD
Chief Executive Director
Rule of Three
Josh brings more than 25 years of experience serving clients and leading teams, most of which in healthcare advisory, bringing that expertise to rule of three, LLC as its CEO. He has been privileged to hold previous leadership roles at KPMG, IBM Watson Health, Dixon Hughes Goodman (now Forvis Mazars), and Citrin Cooperman. Both his current role and those past have presented opportunities to bring unconventional thinking to his clients, while supporting dynamic teams, across the full healthcare ecosystem (Providers, Plans, Employers, Governments, Advocacy, etc.). He has been published numerous times over the years, as well as quoted widely, on a variety of healthcare trends and industry-relevant issues impacting how care is delivered, coordinated and administered. Currently, he serves on the Boards of vital.io, Validation Institute, the Population Health Management Journal, and HealthTrackRx.

AzAHQ | Quality's Role in Organizational Culture
2026-04-30 08:00 - 16:30 (America/Phoenix)
Explore the role of quality leadership in fostering a culture of safety and quality within organizations from boardroom to front line employees

A Quality Improvement Project to Increase SMART Prescription at Discharge for Children admitted for Asthma Exacerbation
2026-05-07 12:00 - 13:00 (America/New_York)
Dr. Katherine Pumphrey will review a quality improvement (QI) project that increased single maintenance and reliever therapy (SMART) prescription at discharge for eligible pediatric patients admitted for asthma exacerbation, including in demographic strata where disparities are often observed. This project will highlight how (1) stakeholder analysis directly informs project design and (2) QI methodology can be used to narrow disparity regarding guideline concordant care.

Readiness Redefined: Modern Strategies for Sustained Accreditation Compliance
2026-05-07 13:00 - 14:00 (America/New_York)
Attendees will gain practical insights into how a modern Quality Management System (QMS) can reduce manual burden, improve visibility, and create defensible, always-on compliance—without adding work for already stretched teams. If your role involves answering to regulators, executives, or the board, this webinar will provide strategies to elevate oversight while enabling your teams to focus on what matters most: safe, high-quality care that sustains regulatory compliance with accreditation standards.
Identify the systemic and operational barriers that hinder hospitals from maintaining consistent, survey-ready compliance with accreditation standards and the CMS Conditions of Participation.
Explain how automation enhances the accuracy, reliability, and timeliness of compliance activities across multidisciplinary teams.
Evaluate how an integrated Quality Management System (QMS) supports continuous readiness through standardized processes and real-time compliance oversight.
Demonstrate how automated data collection and evidence generation strengthen survey preparedness and organizational credibility.
Describe how modernization of Quality and regulatory functions improves organizational performance, reduces risk, and supports a culture of sustained compliance.

May 2026 CPHQ Prep Virtual Class
2026-05-08 09:00 - 2026-05-23 11:00 (America/Chicago)
NAHQ’s instructor led CPHQ Prep Virtual Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable tips on how to best prepare for the exam. Courses include interactive lectures, quizzing, live Q&A, and inter-session activities, all focused on building your knowledge of the CPHQ content areas and helping you get ready for the exam. Note that session recordings are not included with course materials; please plan to prioritize attendance for all sessions.
Schedule
The times shown below are in Central time. Please use this helpful time zone converter (https://www.thetimezoneconverter.com) to see when sessions will start and end for you.
May 8– course introduction and platform walk through: 9AM-11AM
May 11-15 – classroom sessions: 9AM-11AM
May 18-23 – classroom sessions: 9AM-11AM

Large-Scale Improvement Efforts and a Culture of Improvement
2026-05-12 12:00 - 13:00 (America/New_York)
Learn how to build a strategy deployment roadmap that connects large-scale improvement efforts — Value Stream Analysis Events, Projects, and Rapid Process Improvement Events — directly to organizational strategic priorities. This session explores how leaders can move from planning to execution by structuring engagement around the work that drives the biggest impact.

A Healthy Preoccupation with Failure: Leveraging FMEA to Drive Safety
2026-05-14 13:00 - 14:00 (America/New_York)
FMEA is often treated as a regulatory compliance task—today’s program reframes it as a strategic, operational capability. The goal is to elevate FMEA from a Quality tool to an enterprise risk discipline—one that improves safety outcomes, strengthens regulatory confidence, and drives operational reliability. Most serious events are preceded by weak signals—variation, workarounds, and near misses. FMEA listens to those signals and addresses them before they cause operational, financial, and/or patient harm.
Objectives:
-Establish core FMEA principles to enable consistent, effective, risk-based decision making.
-Position FMEA as an enterprise capability that anticipates failure and strengthens organizational resilience.
-Demonstrate how proactive risk analysis advances patient safety, regulatory readiness, and operational reliability.
-Identify why traditional FMEA often underperforms, including systemic barriers that limit sustained value.
-Translate insight into action through a practical, structured FMEA example.

Evolving Healthcare Landscape: Key Trends and Implications for Quality & Safety
2026-05-20 12:00 - 12:45 (America/Chicago)
Speaker:
Josh Berlin, JD
Chief Executive Officer, rule of three, LLC
Healthcare organizations are facing a convergence of increased pressures—margin expectations, workforce instability, digital transformation and AI adoption; care delivery fragmentation; shifting regulatory expectations and reimbursement models; all while continuing to improve patient care. Join Josh Berlin, CEO rule of three, for the 2nd webinar in our two-part series. We will explore these industry macro trends and crosswalk them to the NAHQ Healthcare Quality Competency Framework. Join us to learn how to translate disruption into practical focus areas for Quality & Safety leadership. Offers 1 CPHQ CE credit.

OrAHQ | Ethics and Compliance of AI Use in Healthcare Settings Part III
2026-05-20 14:00 - 15:30 (America/Chicago)
This is the last webinar in a 3-part series addressing the role of Ethics and Compliance when considering the use of AI in a healthcare setting. Part III will discuss protective measures and risk mitigation strategies if choosing to use AI in your healthcare organization. Cost is free to members of the following organizations: MAHQ, OrAHQ, AZAHQ, NEAHQ, OAHQ, UAHQ, TGCAHQ, NCAHQ, FAHQ; $25 for all others.

Advancing Health Equity: Data-Driven Strategies to Reduce Disparities
2026-05-22 13:00 - 14:00 (America/New_York)
Join us for an inside look at how Blue Cross & Blue Shield of Rhode Island is advancing health equity through a data-driven, action-oriented approach. This session will highlight how equity is embedded into organizational strategy.
Attendees will learn how data informs our Healthcare Quality and Access efforts and drives initiatives aimed at reducing disparities in care. The session will feature a focused case study on colorectal cancer (CRC) screenings, showcasing how disparities were identified, strategies were implemented, and measurable progress was achieved.
This program is ideal for professionals interested in practical, scalable approaches to advancing health equity within healthcare systems.
Objectives:

Understand BCBSRI’s Health Equity mission and how equity principles are embedded across programs and operations
Learn the importance of self-reported RELD and SOGI data in identifying disparities and informing action
Explore how data insights translate into targeted interventions to improve quality and access
Review a real-world case study on colorectal cancer (CRC) screening disparities, including strategies, outcomes, and next steps

The Constancy Effect: How Nursing’s 24/7/365 Presence Promotes Quality and Safety
2026-06-04 13:00 - 14:00 (America/New_York)
In this webinar, we reframe reliability in healthcare by distinguishing nurse constancy from traditional notions of consistency and standardization. Rather than focusing on episodic policies, audits, or initiatives, this session explores how the continuous presence and attentiveness of nurses operationalize high‑reliability principles in real time—before metrics change and before harm occurs. Participants will see how nurse constancy drives measurable outcomes executives care about, including patient safety, regulatory readiness, operational efficiency, staff engagement, and financial stability. The webinar also examines the often‑invisible emotional labor required to sustain vigilance, highlighting the roles of psychological safety and leadership behaviors in preventing burnout and cultural drift. Finally, attendees will leave with practical leadership strategies to intentionally strengthen constancy across shifts and units, shifting reliability from something built during initiatives to something preserved every day between them.
Objectives:
-Differentiate nurse constancy from consistency and explain why continuous nursing presence is a critical driver of quality, safety, and high reliability performance in hospitals.
-Describe how nurse constancy operationalizes high reliability principles—including sensitivity to operations, preoccupation with failure, and deference to expertise—within day‑to‑day clinical workflows.
-Identify the impact of nurse constancy on key organizational outcomes, including patient safety events, regulatory readiness, operational efficiency, staff engagement, and financial stability.
-Recognize the role of emotional labor, psychological safety, and leadership behaviors in sustaining nurse constancy and preventing burnout, erosion of vigilance, and cultural drift.
-Apply leadership strategies to intentionally strengthen nurse constancy across shifts and units, using measurable indicators and practical examples to reinforce reliability between initiatives, surveys, and improvement efforts.

June 2026 CPHQ Prep Virtual Class
2026-06-05 15:00 - 2026-06-19 17:00 (America/Chicago)
NAHQ’s instructor led CPHQ Prep Virtual Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable tips on how to best prepare for the exam. Courses include interactive lectures, quizzing, live Q&A, and inter-session activities, all focused on building your knowledge of the CPHQ content areas and helping you get ready for the exam. Note that session recordings are not included with course materials; please plan to prioritize attendance for all sessions.
Schedule
The times shown below are in Central time. Please use this helpful time zone converter (https://www.thetimezoneconverter.com) to see when sessions will start and end for you.
June 5– course introduction and platform walk through: 3PM-5PM
June 8-12 – classroom sessions: 3PM-5PM
June 15-19 – classroom sessions: 3PM-5PM

Small-Scale Improvement Efforts and a Culture of Improvement
2026-06-09 12:00 - 13:00 (America/New_York)
Turn strategy into daily action. This webinar will focus on
the strategy deployment roadmap and leadership
engagement involving small-scale improvement efforts.
Explore small deep dives, PDCA’s, Just-Do-It’s, Just-Stop-
It’s, and Improvement Huddles as methods to Continuous
Daily Improvement and creating a culture of improvement
within a microsystem. Leave with practical approaches you
can put to work immediately with your team.

Building A Culture of Continuous Readiness Across Your Organization
2026-06-10 12:00 - 13:00 (America/Chicago)
Speaker:
Steve Chinn, DPM, MS, MBA, FACHE, CPHQ, CPPS, CJCP
Advizor1 LLC
In today’s fast-changing healthcare environment, ongoing compliance is more than just a regulatory requirement; it is a strategic necessity for improving quality and patient safety. This session will provide healthcare quality professionals and leaders with practical strategies to embed readiness into daily operations, ensuring every department contributes to compliance. Attendees will explore tools and communication frameworks designed to promote shared accountability and keep preparedness high between surveys. Join us to learn how to move from reactive to proactive compliance for lasting excellence and resilience in your organization, gaining practical insights to improve safety and quality outcomes.

Learning Objectives:

Describe the principles of continuous compliance and how they support organizational goals for quality and safety.
Develop proactive readiness strategies that integrate with daily operations and engage all departments, from nursing to facilities, in achieving compliance success.
Implement practical tools and communication frameworks that uphold readiness and foster cross-departmental collaboration between surveys.
