Upcoming Healthcare Quality Events

Every month you have access to events that explore and expand on topics that are critical to your role as a healthcare quality professional. These learning opportunities help you stay at the cutting edge of healthcare quality. Plus, many events are no cost to you. Check back often to stay up-to-date on education to enhance your career. Please note that the times for NAHQ events (in purple) are Central Time.

Interested in advertising your event on NAHQ's Events Calendar? Review the posting policies for more information and then submit the calendar posting form to info@nahq.org

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The Patient Perspective on Medical Errors in the US and Patient Safety
Wednesday, May 30, 2018

Program Location: Online webcast

Program Dates: May 30, 2018 2-3 pm ET

Overall Program Objectives:

At the conclusion of this program, you will be able to:

  • Characterize the current state of the public’s opinion on patient safety
  • Describe the different ways that the public, health care professionals and leading experts in the field conceive of the term “patient safety.”

Featured Presentations  


  • Steve Littlejohn, MA, MBA, Patient Safety Advisory Committee Member, IHI
  • Patricia McGaffigan, RN, MS, CPPS, Vice President, Safety Programs

President, Certification Board for Professionals in Patient Safety, IHI

  • E. Malone, MS, MPH, Deputy Director, Betsy Lehman Center for Patient Safety
  • Saul Weingart, MD, MPP, PhD, Chief Medical Officer, Tufts Medical Center
  • Moderator: Madge Kaplan, Director of Communications, IHI


​​​​​​​According to results from a national survey developed by the IHI/NPSF Lucian Leape Institute and the NORC at the University of Chicago in the last year, the majority of Americans are regularly seeking medical care and are having positive experiences with the health care system, errors in medical care do happen. And when these errors happen, they often have lasting effects for the patient’s health and well-being. The survey is one of the few major national surveys to directly ask patients to characterize their own experiences with medical errors  since the Institute of Medicine’s landmark study, To Err is Human: Building a Safer Health System.

On this webcast, a distinguished panel will discuss the survey results and their implications for patients and families and health care providers as well as the broader health care system. In addition, the panel will consider the survey results in light of new research conducted by the Betsy Lehman Center and the FrameWorks Institute that explores the different ways in which experts, patients and health care professionals think about ‘patient safety.’