2020 is off to an excellent start at NAHQ! If you haven’t seen NAHQ’s op-ed published in the January 6 issue of Modern Healthcare, it’s a must-read piece. It outlines NAHQ’s stance on the need to align and develop the healthcare quality workforce on industry-standard competencies.
It’s been an incredible year at NAHQ. I’ve been honored to serve as NAHQ’s president, working with the NAHQ Board and NAHQ CEO to bring greater recognition for the important work you do every day.
With the year coming to an end soon, this is the perfect time to reflect on yourself as a healthcare quality professional and your career development. And, questions may come to mind, “What am I doing in my current role?,” “Where do I want to take my career?,” “How can I learn what my peers are doing in similar positions?,” and “Where do I even start?”
Tricia K. Elliott, Krishnan Sankaranarayan, Young-Rock Hong and Terri Savino Earn Top Honors for Their Contributions to the Profession
Chicago, November 8, 2019 — Four healthcare quality professionals earned top honors from the National Association for Healthcare Quality (NAHQ) during NAHQ NEXT 2019, its annual conference. NAHQ President Sandra Jones, presented the annual awards, acknowledging their valuable efforts and contributions.
As healthcare quality professionals, we’ve always known that the role we play in improving outcomes and ensuring patient safety is valuable and significant. And with today’s current healthcare landscape, more and more people are recognizing our value and the contributions we make to the healthcare system, too. NAHQ is committed to ensuring that our profession continues to gain even greater recognition and that we, as healthcare quality professionals, are even more valued as essential players in the industry.
One of the ways NAHQ raises greater awareness for the profession is through Healthcare Quality Week (HQW), which takes place each year during the third full week of October. HQW 2019 is just a few days away: October 20-26.
Download NAHQ’s groundbreaking Workforce Report to learn more about industry-standard quality competencies for healthcare professionals. The report can be found at https://www.qualitydrivenhealthcare.org/workforce-report.
It's a wrap for NAHQ NEXT 2019, and it was an incredible three days of learning, networking and fun. It was great to see everyone in Phoenix and virtually participating this year: our best attendance at conference ever!
The pride I have for this profession and this organization increases every day. I see the commitment you have for improving quality, and I see the commitment NAHQ has for you. NAHQ is home to the community of healthcare quality professionals like you and a leadership hub for healthcare executives. And, here are a couple of our upcoming and recent events and resources that allow us to fulfill this mission.
In two months, Phoenix will serve as the host city for the premier conference for healthcare quality professionals: NAHQ NEXT. I can’t wait to meet you there for three days of sharing experiences and gaining knowledge, tools, and insights from leading industry experts!
As healthcare quality professionals, we look for opportunities to improve our projects, processes, and organizations. Making improvements also applies to our own professional development, and NAHQ can help.
Earlier this month, NAHQ hosted the National Healthcare Quality Summit, shifting the healthcare discussion from focusing on challenges to solutions. Nearly 400 attendees joined us in Chicago and virtually for this break-through, two-day event.
Ellen Guarnieri, RN MHSA CPHQ FACHE, has been a valued faculty member at Jefferson College of Population Health (JCPH) for 10 years. Ms. Guarnieri has held the Certified Professional in Healthcare Quality (CPHQ) designation for more than 20 years. Throughout her career, she has been dedicated to patient-centered quality health care. “We need to understand the patient, who they are and what they need.”
CHICAGO, May 2, 2019 – The National Association for Healthcare Quality (NAHQ) released a report on Thursday, May 2, 2019, which is the result of a multi-year effort, involving hundreds of healthcare quality professionals, healthcare executives, and academics, to create and validate a new industry-standard Framework for Healthcare Quality Competencies. The Framework outlines competencies needed by healthcare organizations to meet new healthcare goals.
There is something about Spring time, that puts a spring in your step and a renewed energy to grow. NAHQ is always developing new resources for healthcare quality professionals and this Spring, we will be showcasing that effort.
There is no shortage of literature and opinions about healthcare’s challenges. However, there is less discussion about foundational solutions that will contribute to enduring improvement across the continuum of care for the long-term. We hear more and more success stories about good people doing good work and, as a result, we are seeing pockets of excellence emerge. That said, it’s time to take a bold step that will give more organizations the chance at excellence, by hardwiring training on healthcare quality competencies into their workforces.
Newly legislated requirements for utilization review in hospitals inspired NAHQ’s launch in 1976 and began its efforts to provide the best knowledge and preparation for healthcare quality professionals to grow and succeed in their careers. Now, more than 40 years later, NAHQ is here, stronger than ever, to partner with both professionals and organizations as they work toward achieving healthcare quality goals.
National Association for Healthcare Quality Appoints New Board Members
Sandra Jones becomes President, Carole Guinane appointed President-Elect, Dr. Michael R. Friedman and Eric Witte Directors-at-Large, Dr. Nidia Williams Competencies Commission Chair, and Patricia Resnik Education Commission Chair
CHICAGO, February 18, 2019 – The National Association for Healthcare Quality (NAHQ) announces the appointment of Sandra Jones, Texoma Medical Center, as its 2019 president and five new members to its 2019 Board of Directors. Carole Guinane, Vice President, System Orthopedics, Sentara Healthcare has been appointed president-elect for 2020. Dr. Michael Friedman, Hospital of Special Surgery, and Eric Witte, Kindred Healthcare, have been appointed as directors-at-large. Dr. Nidia Williams, Lifespan, and Patricia Resnik, Christiana Care Health System, have been appointed as commission chairs.
It’s no secret that the healthcare industry continues to evolve on the path to value. Change is coming from all directions and it is challenging healthcare professionals across the continuum of care to adapt in their roles. This transformative time presents an opportunity for our profession. Quality, with its potential to improve both patient and financial outcomes, is a key driver of healthcare value. We, as healthcare quality professionals, are the experts, and well poised to take a lead in this transformation.
As the Vice President of Medical Affairs and former Executive Director of the Residency Program and Designated Institutional Officer at Memorial Hospital of South Bend, IN, Dale A. Patterson, MD, is hardly a stranger to leadership roles. However, as a graduate student in Northwestern University’s Master of Science in Healthcare Quality and Patient Safety and NAHQ member, Patterson’s education and membership have enhanced his role as a leader and educator in quality and safety at Memorial Hospital.
As the U.S. Healthcare Industry Aims to Improve Patient and Financial Outcomes on the Road to Value, a New NAHQ Survey Offers a Look at How the Industry Trains and Educates on Quality
Healthcare Executives Will Gather at Upcoming Summit to Address Healthcare Quality
CHICAGO, February 5, 2019 —
In a fresh look at healthcare quality in the United States from the eyes of the nation’s healthcare quality professionals, is a view of healthcare organizations’ training and development of their employees’ capabilities in delivering quality healthcare.
In its inaugural survey of healthcare quality, NAHQ asked healthcare quality professionals which employees in their organization receive training and education on quality.
As I begin my role as NAHQ President, I want to share my excitement about the opportunity to advance our profession and to establish the critical importance of your role in a quickly changing healthcare environment that requires our knowledge and leadership. I am committed to continuing the great work of NAHQ in providing leading-edge training and certification for quality professionals. I am empowered by NAHQ’s efforts to position healthcare quality and its professionals as leaders in this new era of healthcare – one that demands the demonstration of improved patient and financial outcomes to meet new goals for value in healthcare. Quality lies at the center of this transformation. As the knowledgeable and prepared stewards of quality, we have become even more vital in leading our organizations amid this change.
The University of Alabama at Birmingham has partnered with NAHQ to make the MS in Healthcare Quality and Safety degree a great fit for the working professionals’ life. The 36 credit-hour program includes a capstone project where students tackle a problem specific to their organization. Students acquire skills to lead healthcare quality improvement strategies and teams.
2018 — A Milestone Year
What a year it has been! Last year at this time NAHQ was embarking on a major change initiative and making a significant investment in the association to better serve you, our community of healthcare quality professionals. We recognized new challenges ahead for the quality workforce driven by a rapidly evolving healthcare industry. We moved quickly to reinvent how NAHQ could help you and your organizations succeed within this environment.
What a Great Conference!
It’s been a little more than a week since returning from an amazing NAHQ Next in Minneapolis. What an incredible three days of networking, professional development, and camaraderie. We estimate that more than 3,000 healthcare quality professionals participated on site and virtually, making it the most successful conference in NAHQ’s history! We had a record 54 poster presentations and 70+ breakout sessions, indicating the increased research taking place in our growing profession.
Celebrating the Healthcare Quality Profession
Over the next few weeks, healthcare quality professionals will come together to celebrate, share, learn and network during Healthcare Quality Week and at NAHQ Next in Minneapolis, November 5-7. NAHQ is dedicated to advancing healthcare quality and through these events, we’ll showcase your role as a healthcare quality professional and help you advance as a leader. What you do is special. You make a difference. And NAHQ strives to create awareness of your important work.
Healthcare quality professionals gather to advance their workforces’ impact on new performance expectations of value-based care
CHICAGO, September 19, 2018 (Business Wire) — This year’s NAHQ Next conference will prepare healthcare quality professionals to drive performance improvement amid the increasing focus on value-based care. Registration is open for this leading conference, hosted by the National Association for Healthcare Quality (NAHQ), which is dedicated to the advancement of healthcare quality and patient safety. Individuals who join NAHQ, as well as register for NAHQ Next before October 8, will save up to $800. NAHQ Next is November 5-7, 2018, in Minneapolis, MN.
Healthcare Quality Week is Around the Corner!
I believe we should celebrate each other and our profession every day. Also, I know how overwhelming schedules can be. That’s why I’m glad that we can dedicate an entire week to bring greater recognition to the work we do and the value we provide to our organizations around the country and the world!
In keeping with NAHQ’s bylaws, a slate for the 2019 Board Nominations has been determined by the Nominations Committee.
Healthcare quality professionals can position themselves as a stabilizing force in a rapidly changing care environment. Certain healthcare trends will provide quality professionals with the opportunity to deepen their impact on their organizations. NAHQ Next general session speakers David Nash, MD MBA, founding dean of Jefferson College of Population Health, and Stephanie Mercado, CAE, CEO and executive director of NAHQ, will share their insights on how healthcare quality professionals can take the lead in achieving their organization’s quality goals. In advance of NAHQ Next, they provide a glimpse of their general session in this brief Q&A.
Hallmarks of a profession are a sense of community and knowing you have a professional home to turn to for guidance, tools, and resources.
NAHQ is the professional home and community for the healthcare quality profession. Over the years, NAHQ has earned the reputation of being an industry leader. In many ways that is thanks to you, the healthcare quality professional, and the important work you do every day.
While I believe we should celebrate each other and our profession every day, it is great to have a dedicated time of year to recognize our contributions to healthcare quality. Healthcare Quality Week is the perfect opportunity to do that, and it is just a few months away: October 21-27.
Recently at the invitation of the Institute for Healthcare Improvement (IHI), NAHQ joined more than 20 other organizations from the healthcare, policy, regulatory, and advocacy communities to bring renewed energy and focus toward developing a national strategy for patient safety. Together, these organizations make up the National Steering Committee for Patient Safety.
NAHQ CEO and Executive Director Stephanie Mercado, CAE, shared her thoughts on NAHQ’s participation in this important work.
Imagine being in a room with hundreds of people who understand you simply because you speak the same language and you share the same experiences. Your face may not be recognizable, your name not known, but they “get” you. Every time I attend a NAHQ conference, I am continually overwhelmed by the sense of camaraderie and community.
Thirty-five years ago, our first certification exam was administered. Today, the Certified Professional in Healthcare Quality® (CPHQ) credential has become the gold standard and a certification that has stood the test of time. You’ll find nearly 11,000 active CPHQs around the world. And, the momentum is strong. In fact, the CPHQ has experienced 50% growth in the last four years.
As the healthcare system moves towards value and reimbursement models linked to quality, there is an increased focus on patient safety and quality of care and the overall need for system redesign. The Jefferson College of Population Health has developed two programs to help healthcare leaders confront these new challenges.
When I think about conferences, the one that is consistently at the top of my list is NAHQ Next. It is THE conference for healthcare quality professionals no matter where you are currently positioned in your organization
This year, the healthcare quality profession will convene at NAHQ Next in Minneapolis, November 5-7.
Organization becomes stand-alone in less than five months
CHICAGO, April 6, 2018 – The rapid growth of the National Association for Healthcare Quality (NAHQ) placed its transformation from a shared management model to a stand-alone association on an accelerated timeline. A process that typically requires 18-24 months, NAHQ accomplished in less than five months.
Learn why it was important for Immediate Past President Nancy Curdy to obtain an advanced degree in this area.
Healthcare quality professionals not only look for ways to improve outcomes in their organizations, they seek to grow and improve their own competencies or skills. Obtaining an advanced degree is one way for healthcare quality professionals to expand their knowledge and skills, and NAHQ’s recent academic partnerships make the goal more accessible and affordable. Not only are these programs recognizing the CPHQ for master’s credit, they are also giving tuition discounts for NAHQ members.
Three months into 2018, and there are signs (literally and figuratively) of NAHQ being on the move. Just last week, the beautiful sign you see in the photo was installed and represents the final touch at NAHQ’s new headquarters.
NAHQ is on a fantastic journey, and I am so excited about the greater recognition this will bring to our profession. And, NAHQ continues to make process improvements with you in mind.
Sandra Jones installed as President-Elect, Marian Savage as Secretary/Treasurer, Cheri Graham-Clark and Maria Shirey as Directors-at-Large on the 2018 NAHQ Board.
You worked hard to maintain the credibility gained through the CPHQ and we appreciate your continued commitment to the profession of healthcare quality!
A new year represents new opportunities to better ourselves as healthcare quality professionals and for our organizations to improve healthcare quality for those we serve. It’s no different for NAHQ, which looks for ways to improve the profession and thus the organization.
More than 100 million specialist referrals are requested in the US each year in ambulatory settings, yet only half of these are completed. Among those that are incomplete, there are multiple process errors, including missing information and communication failure. Such breakdowns in the referral process can lead to delays in diagnosis and treatment.
What a wonderful time of year! A time to reflect personally and professionally. I hope each of you will do so, as well. Find time to relax and enjoy the warmth of relationships made, your family and friends, and the new skills and learnings obtained along the way. Perhaps think about growth or a new career move you anticipate in the coming year. Working in healthcare, we see and experience change every day. Make it a goal to take advantage of opportunities brought about by these changes.
2017 has been a spectacular year! It’s hard to believe it’s nearly over.
At my facility, one of my responsibilities includes mapping out the training path for my healthcare quality & safety team. I know many of you are in the same position. If you’re in a managerial role or looking for professional development opportunities that will help you further advance your career, remember that NAHQ is here as your professional home.
Ten Individuals Earn Top Honors for Their Contributions to the Field
Cincinnati, OH, September 20, 2017 - Ten individuals earned top honors Wednesday, September 20, 2017, from the National Association for Healthcare Quality (NAHQ) during NAHQ Next, its annual conference. President Nancy Curdy, MSN MS-HQPS RN CPHQ CPPS, presented the awards, acknowledging the time and effort these individuals have invested in the healthcare quality profession.
We’re excited to let you know that as of December 1, 2017, NAHQ has a new headquarters. While we’re moving to a new location (still in Chicago), our phone number, fax number, and e-mail remain the same so you receive uninterrupted service when you contact NAHQ.
October Message from Leadership
What an incredible time we had at NAHQ Next last month! Nearly 1,300 attendees joined us in person and virtually. The sessions were outstanding. Some were standing room only. We didn’t anticipate the levels of interest for some of the sessions and have noted that for next year.
Healthcare quality professionals serve in important roles within organizations. While their work is critical for improving outcomes, increasing efficiencies, and reducing costs, healthcare quality professionals go unnoticed because they often work behind the scenes. The National Association for Healthcare Quality (NAHQ) is leading efforts to bring great recognition for the impactful contributions these professionals make across the country and the world. Healthcare Quality Week (HQW) is designed to celebrate healthcare quality professionals and to show appreciation for their good work. This year, the week takes place October 15-21.