While I believe we should celebrate each other and our profession every day, it is great to have a dedicated time of year to recognize our contributions to healthcare quality. Healthcare Quality Week is the perfect opportunity to do that, and it is just a few months away: October 21-27.
Recently at the invitation of the Institute for Healthcare Improvement (IHI), NAHQ joined more than 20 other organizations from the healthcare, policy, regulatory, and advocacy communities to bring renewed energy and focus toward developing a national strategy for patient safety. Together, these organizations make up the National Steering Committee for Patient Safety.
NAHQ CEO and Executive Director Stephanie Mercado, CAE, shared her thoughts on NAHQ’s participation in this important work.
Imagine being in a room with hundreds of people who understand you simply because you speak the same language and you share the same experiences. Your face may not be recognizable, your name not known, but they “get” you. Every time I attend a NAHQ conference, I am continually overwhelmed by the sense of camaraderie and community.
Thirty-five years ago, our first certification exam was administered. Today, the Certified Professional in Healthcare Quality® (CPHQ) credential has become the gold standard and a certification that has stood the test of time. You’ll find nearly 11,000 active CPHQs around the world. And, the momentum is strong. In fact, the CPHQ has experienced 50% growth in the last four years.
As the healthcare system moves towards value and reimbursement models linked to quality, there is an increased focus on patient safety and quality of care and the overall need for system redesign. The Jefferson College of Population Health has developed two programs to help healthcare leaders confront these new challenges.
When I think about conferences, the one that is consistently at the top of my list is NAHQ Next. It is THE conference for healthcare quality professionals no matter where you are currently positioned in your organization
This year, the healthcare quality profession will convene at NAHQ Next in Minneapolis, November 5-7.
Learn why it was important for Immediate Past President Nancy Curdy to obtain an advanced degree in this area.
Healthcare quality professionals not only look for ways to improve outcomes in their organizations, they seek to grow and improve their own competencies or skills. Obtaining an advanced degree is one way for healthcare quality professionals to expand their knowledge and skills, and NAHQ’s recent academic partnerships make the goal more accessible and affordable. Not only are these programs recognizing the CPHQ for master’s credit, they are also giving tuition discounts for NAHQ members.
Three months into 2018, and there are signs (literally and figuratively) of NAHQ being on the move. Just last week, the beautiful sign you see in the photo was installed and represents the final touch at NAHQ’s new headquarters.
NAHQ is on a fantastic journey, and I am so excited about the greater recognition this will bring to our profession. And, NAHQ continues to make process improvements with you in mind.
Sandra Jones installed as President-Elect, Marian Savage as Secretary/Treasurer, Cheri Graham-Clark and Maria Shirey as Directors-at-Large on the 2018 NAHQ Board.
You worked hard to maintain the credibility gained through the CPHQ and we appreciate your continued commitment to the profession of healthcare quality!
A new year represents new opportunities to better ourselves as healthcare quality professionals and for our organizations to improve healthcare quality for those we serve. It’s no different for NAHQ, which looks for ways to improve the profession and thus the organization.
More than 100 million specialist referrals are requested in the US each year in ambulatory settings, yet only half of these are completed. Among those that are incomplete, there are multiple process errors, including missing information and communication failure. Such breakdowns in the referral process can lead to delays in diagnosis and treatment.
What a wonderful time of year! A time to reflect personally and professionally. I hope each of you will do so, as well. Find time to relax and enjoy the warmth of relationships made, your family and friends, and the new skills and learnings obtained along the way. Perhaps think about growth or a new career move you anticipate in the coming year. Working in healthcare, we see and experience change every day. Make it a goal to take advantage of opportunities brought about by these changes.
2017 has been a spectacular year! It’s hard to believe it’s nearly over.
At my facility, one of my responsibilities includes mapping out the training path for my healthcare quality & safety team. I know many of you are in the same position. If you’re in a managerial role or looking for professional development opportunities that will help you further advance your career, remember that NAHQ is here as your professional home.
Ten Individuals Earn Top Honors for Their Contributions to the Field
Cincinnati, OH, September 20, 2017 - Ten individuals earned top honors Wednesday, September 20, 2017, from the National Association for Healthcare Quality (NAHQ) during NAHQ Next, its annual conference. President Nancy Curdy, MSN MS-HQPS RN CPHQ CPPS, presented the awards, acknowledging the time and effort these individuals have invested in the healthcare quality profession.
We’re excited to let you know that as of December 1, 2017, NAHQ has a new headquarters. While we’re moving to a new location (still in Chicago), our phone number, fax number, and e-mail remain the same so you receive uninterrupted service when you contact NAHQ.
October Message from Leadership
What an incredible time we had at NAHQ Next last month! Nearly 1,300 attendees joined us in person and virtually. The sessions were outstanding. Some were standing room only. We didn’t anticipate the levels of interest for some of the sessions and have noted that for next year.
Healthcare quality professionals serve in important roles within organizations. While their work is critical for improving outcomes, increasing efficiencies, and reducing costs, healthcare quality professionals go unnoticed because they often work behind the scenes. The National Association for Healthcare Quality (NAHQ) is leading efforts to bring great recognition for the impactful contributions these professionals make across the country and the world. Healthcare Quality Week (HQW) is designed to celebrate healthcare quality professionals and to show appreciation for their good work. This year, the week takes place October 15-21.
September Message from Leadership
In just a few days, more than 800 of us will convene in Cincinnati for NAHQ Next and about 500 will be joining virtually! I’m excited to be among our healthcare quality community where we can catch up with colleagues and make new connections, all while fulfilling our commitment to lifelong learning.
Our thoughts are with those who continue to recover from the aftermath of Hurricane Harvey and those impacted by Hurricane Irma. NAHQ has donated to the American Red Cross to support those experiencing these devastating events.
Ballot open from September 27 to October 11, 2017
In keeping with NAHQ’s bylaws, a slate for the 2018 Board Nominations has been determined by the Nominations Committee. Voting is open to full active members, please watch for a voting e-mail in your inbox.
National Association for Healthcare Quality Wins “2017 Power of A Gold Award”
The National Association for Healthcare Quality (NAHQ) was honored with the 2017 Power of A Gold Award for its HQ Essentials resource, which ensures healthcare quality professionals are well prepared to serve and lead in the quality roles of today and tomorrow.
HQ Essentials Receives Prestigious Award
Recently, NAHQ was named a proud recipient of a 2017 The Power of A Gold Award for HQ Essentials: Competencies for the Healthcare Quality Profession. The award, presented by the American Society of Association Executives (ASAE), is the industry’s highest honor, recognizing organizations for their valuable contributions in solving problems, advancing industry performance, and improving conditions on local, national, and global levels.
Healthcare quality professionals work in every healthcare setting to enhance care delivery, optimize value, and improve outcomes. For those of you who serve in this role or work with someone who does, you’re familiar with the important work being done every day. However, you’ll come across some people (even in your own organizations) who don’t understand your work or the profession.
Every so often we get a chance to sit back and reflect on the work we do and why we do it. Sometimes those reflections come when we’re sitting at our desk or in our car. And, sometimes they occur as part of a larger experience such as NAHQ Next, which takes place September 18-20. I’m looking forward to spending time at NAHQ Next to reflect on the progress we’ve made as a profession and to talk with many of you about why we do this work.
NAHQ is bringing quality training to nursing homes this summer: HQ Principles for Nursing Home Professionals!
NAHQ worked with the QIN-QIO to develop a training program for nursing home staff and executive coaching for nursing home administrators. More than 220 certificates of completion were granted to nursing home professionals in Illinois and Iowa through the pilot program.
A few months ago, I told you about some of the improvements we’ve made at NAHQ that help our members and customers stay up to date on the latest healthcare quality news and resources available to them. We’ve seen our reach expand each month from increased visits to our website, larger audiences tuning in to Learning Labs, and growing readership for our eNews.
NAHQ is dedicated to supporting a coordinated and competent workforce of healthcare quality professionals. And, as healthcare evolves quickly, more and more quality professionals are trusting NAHQ as the go-to resource to teach, certify, and define healthcare quality.
In late February, NAHQ hosted nearly 40 quality professionals who volunteered their time at our headquarters in Chicago to discuss the most pressing issues that healthcare quality professionals face today. The level of engagement and passion expressed by these individuals is the reason why NAHQ is succeeding.
At NAHQ, we're proud to provide healthcare quality professionals with content, resources, and tools that expand knowledge and skills in the competency areas needed to advance quality.
During Patient Safety Awareness Week, the National Patient Safety Foundation (NPSF) issued a Call to Action: Preventable Health Care Harm Is a Public Health Crisis and Patient Safety Requires a Coordinated Public Health Response. The Call to Action outlines how a public health approach can bring about widespread advances in patient safety and provides a public health framework to reduce harm to patients and the workforce.
As healthcare quality professionals, we’re always looking for the next improvement opportunity. It’s part of our nature. NAHQ is improving too and those improvements are becoming visible to our members and customers.
Carole Pulaski Installed as President-Elect and Emmett Ervin Joins as Director-at-Large.
NAHQ Next, our annual conference, returns this year and Early Bird rates are now available! It’s THE event that helps to position you as an indispensable member of the healthcare team - connecting you with the brightest minds in the profession and helping you find solutions to the workplace challenges you face every day.