Stephanie Mercado, CEO/Executive Director of the National Association for Healthcare Quality (NAHQ), brings over 20 years of experience in the healthcare industry to her lead role at NAHQ. Over the past 8 years, she has introduced innovations and methodologies to research and define standardized competencies for the healthcare quality profession. This has resulted in advancement of quality professionals and increased visibility of the value of the quality workforce within healthcare.

Under Stephanie’s leadership, the Certified Professional in Healthcare Quality (CPHQ) Certification has doubled from approximately 7,000 CPHQs to more than 14,000. Over the same time period, NAHQ membership has grown from about 4,500 members to more than 8,000. She also orchestrated the development of the first and only database in the world that articulates the work of those working in healthcare quality.

In addition, Stephanie speaks nationally about strategies to drive quality and performance improvement in healthcare and improve healthcare outcomes.

Stephanie is an innovative thought-leader and influencer who contributes insights across the industry. She currently participates on:

  • The Institute for Healthcare Improvement’s (IHI) National Steering Committee for Patient Safety
  • The Association Forum Healthcare Collaborative Steering Committee
  • The Commission on Accreditation for Healthcare Management Education (CAHME) as a Board member
  • The Patient Safety Movement Foundation as an advisory member
  • Patients for Patient Safety (PFPS) US as an organizational partner working to achieve the WHO GPSAP strategic objective of health worker education, skills, and safety.

Prior to joining NAHQ, Stephanie served in executive positions with the American Academy of Physical Medicine & Rehabilitation (AAPM&R) and the American Orthopaedic Association. Throughout her career, she has been focused on advancing competencies and skills in practical and actionable application within various professions. Stephanie holds the CPHQ credential and is a Certified Association Executive (CAE).

Professional Details
CEO and Executive Director
Chicago, IL