Speaker: Megan Gillespie, MBA MSN RN NE-BC

Inseparable Link between Quality and Operations
In this webinar, “Inseparable Link between Quality and Operations: Leveraging High-Reliability and Change Management,” Megan will share Kaiser Permanente’s re-imagined approach to operational efficiency and care coordination leveraging the principles of high-reliability, improvement science, and integrating a change management strategy into our Patient-Centered Clinical Transformation journey resulting in a 30% reduction in total harm (78 patients protected, 729 days avoided and $1.5 million dollars in savings), as well as a 40% improvement in Emergency Department to admitted bed placement, 0.25 reduction in Length of Stay and top KP Large Hospital HCAHPS performer.

Learning Objectives:

  • Developed tiered huddles that improve quality outcomes
  • Establish an inseparable link between hospital operations and clinical quality
  • Integrate change management strategy with improvement science
  • Implement High-Reliability principles to improve operational and quality outcomes

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Technical Requirements

For on-demand web based products: Web browser and internet connection; pop-up windows enabled; Adobe flash player; computer equipped with audio output (speakers or headphones).

Permission Requests

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National Association for Healthcare Quality
8600 W. Bryn Mawr Avenue, Suite 710 N
Chicago, IL 60631


Copyright © by the National Association for Healthcare Quality. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, including but not limited to the process of scanning and digitization, or stored in a database or retrieval system without the prior written permission of the publisher.

Product Details

Product Information
Education​, Learning Lab

1.00 CPHQ credits

0.00 CNE credits

0.00 ACHE credits

0.00 CME credits


$0.00 - Members

$39.00 - Nonmembers

Subscription Terms

12 months

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