Susan V. White, Ph.D., R.N., CPHQ, FNAHQ, NEA-BC

Danielle Jahn, Ph.D.

A need was identified to design, develop, and implement a workforce support team and formalize the process to activate the team. The Resilience In Stressful Events (RISE) Team is a second victim support program, modeled after a similar Johns Hopkins program, which responds to small scale critical events in a time-limited holistic manner for the purpose of addressing employee well-being and resilience.

This interdisciplinary team provides brief workforce support incorporating elements of psychological first aid and debriefing. The design, development, and training process with activation will be presented. This offers a best practice model based on evidence that may facilitate a similar team in other organizations.

Learning Objectives:

  • Describe the process to design and develop a team to support employee well-being for critical incidents
  • Identify key elements to consider in a new design process for a team for workforce well-being (e.g. name, training, measures)
  • Describe a sample team model and supporting literature
  • Apply lessons learned, potential barriers, and examples in practice

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Product Details

Product Information
Education​, Learning Lab

1.00 CPHQ credits

0.00 CNE credits

0.00 ACHE credits

0.00 CME credits


$0.00 - Members

$39.00 - Nonmembers

Subscription Terms

12 months

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