• Lucie Pesch

Director of Business Intelligence


  • Rebecca S. (Suzie) Miltner, PhD, RN, CNL, NEA-BC, FAAN

Director, Educationally Focused Partnerships

Donna Brown Banton Endowed Professor in Nursing

Professor, Department of Family, Community, and Health Systems

University of Alabama at Birmingham School of Nursing

  • Matthew Hill

Head of Insight, Evaluation and Research

Q Community

This session will feature shared learnings from two research studies that explore the utilization of performance and process improvement (PPI) methods during the response to COVID-19. Representatives from the National Association for Healthcare Quality (USA) and Q Community (UK) will present key findings from their research and discuss important lessons for healthcare organizations to consider as the world enters a new era of healthcare delivery.

At the end of this presentation, participants will recognize the different ways in which healthcare quality professionals have used improvement tools to help manage the COVID-19 crisis, and be able to apply key lessons learned to support improvement work in the post-pandemic recovery.

View other upcoming events.

Refund/Cancellation Policy

NAHQ will not issue any refunds or exchanges for online products once purchased. Please contact our customer service at 847.375.4720 or info@nahq.org with questions prior to purchase.

Technical Requirements

For on-demand web based products: Web browser and internet connection; pop-up windows enabled; Adobe flash player; computer equipped with audio output (speakers or headphones).

Permission Requests

For permission requests or proper usage information, contact us at info@nahq.org or write to the publisher at the address below:

National Association for Healthcare Quality
8600 W. Bryn Mawr Avenue, Suite 710 N
Chicago, IL 60631


Copyright © by the National Association for Healthcare Quality. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, including but not limited to the process of scanning and digitization, or stored in a database or retrieval system without the prior written permission of the publisher.

Product Details

Product Information
Education​, Learning Lab

1.00 CPHQ credits

0.00 CNE credits

0.00 ACHE credits

0.00 CME credits


$0.00 - Members

$39.00 - Nonmembers

Subscription Terms

12 months