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Leveraging the NAHQ Healthcare Quality Competency Framework to Meet Today’s Healthcare Industry Pressures
Our new white paper examines how today’s healthcare pressures — financial strain, workforce shortages, changing reimbursement models, care delivery complexity, and rapid technology adoption — map to workforce capability gaps, and how the NAHQ Healthcare Quality Competency Framework™ provides a structured way...
JHQ | Empowering Excellence: The Evolution of the NAHQ® Healthcare Quality Competency Framework™
April 2026 Journal for Healthcare Quality (JHQ) The article, from JHQ, explores how NAHQ has evolved over time to better support healthcare quality professionals, highlighting its growing focus on innovation,...
From Survey Prep to Strategic Readiness: Why Regulatory & Accreditation Expertise Matters More Than Ever
By the experts who helped develop NAHQ’s Regulatory & Accreditation Micro-Credential, in collaboration with Joint Commission: Patty Resnick, Immediate Past President, NAHQ Board of Directors; Stephen Misenko, Director, CMS Liaison and Compliance...
Preparing the Healthcare Workforce for an AI-Enabled Future
As CEO, I regularly speak with people from across the healthcare industry. One theme consistently emerges: our workforce is being asked to deliver better quality and safety in an environment...
The state of healthcare Quality
NAHQ has released new findings from its two-year national study aimed at understanding the priorities for healthcare leaders, perceptions of and the role of healthcare quality, and the impact of...
NAHQ Policy Briefing – TEAM Model
Payment models like CMS’s new Transforming Episode Accountability Model (TEAM) are designed to improve surgical care and recovery by giving hospitals responsibility and accountability for cost and quality from the operating...
ACHE | Connecting Workforce Strategies to Quality Improvement
August 2025 ACHE Healthcare leaders are under more pressure than ever to deliver better outcomes with limited resources. In this recent op-ed from Stephanie Mercado on ACHE’s blog, our ROI-Q...
Health Leaders | How to Generate ROI from Quality Improvement Efforts
June 2025 Health Leaders Health Leaders recently reported how healthcare organizations can significantly boost ROI through quality improvement. NAHQ’s framework, spanning patient safety to data analytics, helps organizations elevate care. For...
Becker’s Hospital Review | The ROI on quality: 7 stats to know
June 2025 Becker’s Hospital Review Becker’s Hospital Review highlights the strong return on investment in quality, featuring key findings from NAHQ’s groundbreaking ROI-Q Report. The data confirms that prioritizing quality—like...
New NAHQ report quantifies return on investment for quality (ROI-Q)
For the first time ever, NAHQ has quantified the financial return on investing in quality and patient safety (ROI-Q) refuting the false choice that quality must come at the expense...
Leveraging Quality as a business strategy: A conversation with NAHQ CEO Stephanie Mercado
In this recent episode of Becker’s Hospital Review, CEO Stephanie Mercado discusses with Scott Becker how Quality & Safety can serve as strategic business advantages in healthcare. She shares insights...
Checking In with Dan Peres featuring Stephanie Mercado and Dr. Jonathan Perlin
Don’t miss this insightful and informative interview with NAHQ CEO Stephanie Mercado alongside Dr. Jonathan Perlin, President and CEO of The Joint Commission, on the latest episode of Modern Healthcare’s “Checking in with...
Competency standards for Quality are needed now more than ever
Healthcare Quality is foundational to achieving the overarching goals of every healthcare provider: improving population health, enhancing patient experiences, controlling costs, and more. Yet we are not where we need...
Maximizing your professional development in quality
As we approach mid-year, I’m sure many of us are looking to the second half of 2024 to plan for all that is still possible to accomplish. I thought this...
Women in Healthcare podcast: Stephanie Mercado shares leadership insights
In a recent episode of the Women in Healthcare podcast, NAHQ CEO Stephanie Mercado shares insights into her journey to leading NAHQ for more than a decade. She also describes...
Association 4.0 podcast features NAHQ CEO Stephanie Mercado
NAHQ CEO Stephanie Mercado was recently featured on the Association 4.0 podcast encouraging associations to focus on building strong communities where members can collaborate, exchange ideas, and support each other,...
NAHQ Strengthens Executive Leadership to Fuel Further Growth & Advance Quality & Safety in the Healthcare Profession
Jessica Juozapavich Appointed as Chief Financial & Operations Officer, Stacey Rubin Promoted to Senior Vice President, Marketing & Membership CHICAGO (May 15, 2024) – The National Association for Healthcare Quality®...
Potential CMS Measure Shows Divide Over Quality Training Standards
In this thought-provoking article, NAHQ CEO Stephanie Mercado, CAE, CHPQ and Robin Betts, Kaiser Foundation Health Plan and Hospitals Northern California VP of safety, quality and regulatory services, discuss the importance of...
The road to improvement: How CHRISTUS Health upskilled quality teams + boosted patient outcomes
The road to improvement: How CHRISTUS Health upskilled quality teams + boosted patient outcomes The value of a quality department is reflected by its impact on quality and safety outcomes...
Inspiring Women Podcast
NAHQ CEO Stephanie Mercado, CAE, CPHQ, spoke with Laurie McGraw in the latest Inspiring Women podcast. They discussed preparing the workforce with common language for quality and safety as well...
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