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Building A Culture of Continuous Readiness Across Your Organization

Speaker: Steve Chinn, DPM, MS, MBA, FACHE, CPHQ, CPPS, CJCP Advizor1 LLC In today’s fast-changing healthcare environment, ongoing compliance is more than just a regulatory requirement; it is a strategic...

Building A Culture of Continuous Readiness Across Your Organization

• 06/10/26 - 06/10/26
• 12:00 pm - 01:00 pm CT

Speaker: Steve Chinn, DPM, MS, MBA, FACHE, CPHQ, CPPS, CJCP Advizor1 LLC In today’s fast-changing healthcare environment, ongoing compliance is more than just a regulatory requirement; it is a strategic...

Learning Lab – Leveraging the NAHQ Healthcare Quality Competency Framework to Strengthen Practice, Growth, and Impact

Speakers: Carole Guinane, RN BSBA MBA BBSS CPHQ Founder and CEO, White Bee LLC Jaclyn Hunter, MSHI RN CPHQ Senior NAHQ Navigator, NAHQ This first webinar of a two-part Learning Lab series explores the NAHQ Healthcare...

The Evolving Healthcare Landscape: Key Trends and Implications for Quality & Safety Aligned to the Healthcare Quality Competency Framework

Date: May 20, 2026 Time: 12:00 PM – 12:45 PM CST Speaker: Josh Berlin, JD Chief Executive Officer, rule of three, LLC Healthcare organizations are facing a convergence of increased...

Evolving Healthcare Landscape: Key Trends and Implications for Quality & Safety

• 05/20/26 - 05/20/26
• 12:00 pm - 12:45 pm CT

Speaker: Josh Berlin, JD Chief Executive Officer, rule of three, LLC Healthcare organizations are facing a convergence of increased pressures—margin expectations, workforce instability, digital transformation and AI adoption; care delivery...

Live Learning Lab – Leveraging the NAHQ Healthcare Quality Competency Framework to Strengthen Practice, Growth, and Impact

Speakers: Carole Guinane, RN BSBA MBA BBSS CPHQ Founder and CEO, White Bee LLC Jaclyn Hunter, MSHI RN CPHQ Senior NAHQ Navigator, NAHQ This first webinar of a two-part Learning Lab series explores the NAHQ Healthcare...

Learning Lab – Elevating Quality Through Proactive Risk Management

Speaker: Jamie M. Verdi, JD, LLM, CPHRM Vice President of Risk Management Emory Healthcare – Office of Quality Proactive risk management is a critical component of advancing patient safety and fostering a culture...

Learning Lab: Engaging Your Pharmacy Team to Improve the Medication Reconciliation Process

Speakers: Jeffrey L. Schnipper, MD, MPH​ Director of Clinical Research, Brigham Health Hospital Medicine Unit​ Research Director, Division of General Internal Medicine and Primary Care​ Director, Harvard-Brigham research Fellowship in...

Learning Lab: Communication and Resolution Programs: An Emerging Best Practice for Addressing Patient Harm

Speaker: Thomas H. Gallagher, MD, MACP​ Professor and Associate Chair, Department of Medicine, University of Washington; Professor, Department of Bioethics and Humanities, University of Washington; Executive Director, Collaborative for Accountability and Improvement...

Learning Lab: Getting Serious about the Safe Management of Behavioral Patients

Speaker: Monica Cooke RN.C., BSN, MA, CPHQ, CPHRM, DFASHRM CEO Quality Plus Solutions LLC The rate of behavioral health patients being treated on non-behavioral health units is consistently rising as...

Learning Lab: Energizing Direct Report Rounding: A Key Tool in High Reliability Organizing

Speaker(s): Elaine J. Huggins, RN, MSN, CPHQ, LSS Master Black Belt QSI Consultant VI, National HRO Consultant Kaiser Permanente   Celine Gray, MBA, LSSBB, CPXP Quality Safety Improvement Consultant VI, National...

Learning Lab – Joint Commission’s Accreditation 360: Turning Standards into Strategies for Quality and Safety

Speaker: Ken Grubbs, DNP, MBA, RN Executive Vice President, Accreditation and Certification Operations (ACO) and Chief Nursing Officer Joint Commission   Robert Campbell, PharmD, BCSCP Sr. Director, Standards Interpretation, Accreditation, Decision...

Learning Lab: The Role of Human Factors in Patient Safety Culture

Speaker(s): Ellen Evans, MN, MPH, RN, CPHQ, CJCP, CPPS Director of Accreditation and Patient Safety Northside Hospital Understanding the concepts of Human Factors is imperative to building safe processes for both...

Learning Lab: Implementing & Sustaining Change Across Disciplines

Speaker(s): Samantha Crandall, PhD, RN, CPHQ, CPPS Director of Quality, Patient Safety and Clinical Performance Improvement Suburban Hospital, Johns Hopkins Medicine Principle Staff Armstrong Institute for Patient Safety and Quality Speaker(s): Briony...

Learning Lab: Applying Change Leadership in Action

Speaker(s): Samantha Crandall, PhD, RN, CPHQ, CPPS Director of Quality, Patient Safety and Clinical Performance Improvement Suburban Hospital, Johns Hopkins Medicine Principle Staff Armstrong Institute for Patient Safety and Quality Speaker(s): Briony...

Learning Lab: Driving Change in Healthcare Part 1: People, Process, & Purpose

Speaker(s): Samantha Crandall, PhD, RN, CPHQ, CPPS Director of Quality, Patient Safety and Clinical Performance Improvement Suburban Hospital, Johns Hopkins Medicine Principle Staff Armstrong Institute for Patient Safety and Quality  ...

NAHQ Learning Lab – Driving Change in Healthcare Part 2: Applying Change Leadership in Action

• 07/23/25 - 07/23/25
• 12:00 pm - 01:15 pm CT

Speaker(s): Samantha Crandall, PhD, RN, CPHQ, CPPS Director of Quality, Patient Safety and Clinical Performance Improvement Suburban Hospital, Johns Hopkins Medicine Principle Staff Armstrong Institute for Patient Safety and Quality Speaker(s): Briony...

Learning Lab: Reducing Healthcare Workforce Burnout

Speaker: Colin P. West, MD, PhD, FACP Workforce burnout has become one of the most pressing challenges within healthcare organizations, directly impacting the well-being of healthcare professionals and the quality of...

Learning Lab: Advancing Patient Safety: Insights to Meet Leapfrog Standards

Speaker(s): Ted Donnelly, BSN, MHA, CPHQ | Missy Danforth This session will review the competencies of the Patient Safety Domain of the Healthcare Quality Competency Framework and discuss ways to actualize...

Learning Lab: Advanced Data Science for Healthcare Quality Improvement

Speaker(s): Mark Sendak, MD, MPP | Emily Sterrett, MD | Will Knechtle, MBA, MPH Healthcare delivery organizations (HDOs) are rapidly integrating artificial intelligence (AI) into clinical and operational workflows. However, many HDOs...