Room: 224 AB North
Achieving Transformational Change in Patient Safety Utilizing the Champion Model
Presenters: Elena D. Memoracion, DNP RN NEA-BC, and Kerri Anne Scanlon, MS RN FAAN
This session is intended to illustrate the pivotal role of the clinical champions in transforming patient care that resulted in patient and staff outcomes that outperform the national benchmark. In 2013, the patient and staff outcomes were far below the national benchmark and the organizational goals of a quaternary teaching hospital. The champion model was developed in 2014 and an army of clinical champions became a success factor that propelled the way in advancing positive patient and organizational outcomes. Utilizing the PDSA methodology, the clinical champions were instrumental in developing a bundle of interventions and in the diffusion of evidence-based practices thus preventing patient harm. With value-based care the Center for Medicare and Medicaid Services holds providers accountable for outcomes that directly links performance on cost, quality and patient experience of care. It encourages hospitals to prevent adverse events such as hospital acquired conditions and create better care experiences.
- Apply the strategies in developing and sustaining a robust champion model
- Illustrate the pivotal roles of the clinical champions in transforming patient care
- Apply PDSA methodology in preventing hospital acquired conditions
Elena Memoracion earned her DNP in Nursing Leadership from Case Western Reserve University in Cleveland, Ohio and Master of Science in Nursing Administration from Adelphi University in New York. Dr. Memoracion is board certified in Nursing Executive, Advanced and a member of the American Organization of Nurse Executives and American Nurses Association. She has over 20 years of progressive nursing leadership roles primarily in hospital and currently the senior administrative director for a quaternary teaching hospital responsible for nursing quality, inpatient units, dialysis program and allied health. Through her efforts performance improvement tools and strategies were implemented that resulted in clinical and staff outcomes that outperformed the national benchmark. She has presented nationally on performance improvement and workforce engagement. She is an adjunct faculty in the College of Nursing and Public Health. She led several nursing and hospital strategic initiatives to improve patient throughput, patient safety, and customer satisfaction.