10:00-11:00 am
Room: 229 AB North
This is part of an HQ Talks session, which includes two presentations during the hour.

Bringing Calm to the Storm: Behavior Response Team (BRT) Innovation
Presenter: Heidi Boehm, MSN RN-BC

The purpose of this session is to describe improvements made to the Behavior Response Team (BRT). The BRT was developed in 2010 as a way to respond to escalating behaviors on the inpatient units. Utilization of the BRT has increased over time as well as the number of repeat BRT activations. In July 2018, the team utilized process mapping and SWOT analysis to develop an action plan for improvement. This is important to healthcare quality because there has been a continued increase of violence against healthcare workers. The BRT is one approach to managing disruptive behaviors and keeping patients and staff safe. Improvements to the process include a standardized debrief huddle, post-BRT follow-up phone call, online survey, and development of an interim safety plan. These interventions promote consistency in planning and follow-up contributing to more effective management of escalating patients.

Learning Objectives:

  • Provide a standard approach of supporting patients and staff when a patient's behavior is escalating
  • Describe strategies to decrease repeat Behavior Response Team (BRT) activations

Heidi Boehm is a Quality Outcomes Coordinator at The University of Kansas Health System. In this role, she serves as a project manager and manages data for the Complex Behavioral Health Patient Oversight Committee, Suicide Prevention team, Behavior Response Team Innovation work group, Assault prevention, and for patient safety cases in behavioral health. Boehm is the co-founder of the Kansas City Metro Healthcare Quality and Safety Consortium and is a member of the American Society of Professionals in Patient Safety. She is also adjunct faculty at The University of Kansas School of Nursing and teaches students about quality improvement.

Audience Level: CPHQ/Mid
Topic: Patient Safety
Date: September 16