Room: 224 AB North
Curiosity is the Soul of Quality: A New Look at a Core Competency
Presenter: Johan Smith, MBA CPHQ
This session is intended to help quality managers and clinicians re-imagine their role as 'chief curiosity officers'. While healthcare quality is driven by data and analytical tools, those tools must be in the hands of inspired advocates. Just as "necessity is the mother of invention", curiosity is the soul of quality. Participants will be exposed to understanding Curiosity as a Core Competency for quality to thrive, learning how to evaluate curiosity capabilities, and learning how to cultivate a culture of organizational curiosity. Curiosity Competency is a distinguishing factor in a field of competitors. Curiosity can be developed and strengthened. Culture is developed and maintained through storytelling. Participants will be exposed to a new way of thinking about using and sharing data, with practical examples given. The presentation contributes to healthcare quality by encouraging the quality professional to bring quality efforts forward exposing them to all stakeholders in meaningful ways.
- Demonstrate the need for increased applied curiosity for improved QAPI results
- Develop problem-solving approaches that garner broader diversity of inputs
- Practice increased experimentation and benevolent dissatisfaction
- Utilize curiosity to create enhanced quality marketing that engages stakeholders
Johan Smith has 30 years of behavioral health industry experience in both public and private sectors. Working through Mental Health Outcomes, a consultancy specializing in the design and implementation of custom outcomes measurement to drive improved clinical outcomes and patient satisfaction for more than 500 behavioral health facilities across the US, Smith routinely encourages clinical, quality, and C-suite leaders to re-imagine what they think they know and use data more inquisitively and effectively. His AHQ presentation, "Who Killed Quality?", promoted driving quality through leadership and cultural change, which he gave during 2011 DFW chapter conference. Smith currently serves on quality reporting expert advisory panels for The Joint Commission and Centers for Medicare & Medicaid; and National Association for Behavioral Healthcare's Quality Committee. He is a member of NAHQ and has authored articles in peer-reviewed journals and other publications.