11:15 am-12:15 pm
Room: 225 AB North

Infuse, Empower, Lead: Creating a Culture of Clinical Quality
Presenters: Faith Green, MSN RN, and Misty Roberts, MSN RN PMP CPHQ

This session provides leaders with a road map for advancing a culture of clinical quality in a healthcare setting. To achieve the mission of improving health outcomes and vision of being recognized and distinguished as an industry leader in clinical quality, three core principles were established: 1). infuse clinical quality insight into business decisions; 2). empower associates to speak up; and 3). lead with quality at the forefront. A framework was designed to activate the core principles. The first step was to define clinical quality and align on meaningful measures impactful to health outcomes. Next, governance committees were formed to provide oversight, determine priorities, and create safe zones for discussions. Finally, a communication strategy for socializing was implemented. Identifying quality champions, fostering collaboration and transparency, and ensuring quality remains embedded at all levels was also a key component. This framework can be effectively adopted by a variety of healthcare settings.

Learning Objectives:

  • Participants will understand how to develop a road map to advance a culture of clinical quality
  • Participants will understand how to create a framework for implementing change

Faith Green has more than 18 years of established success in the healthcare field, with strong emphasis on quality, education, and process improvement. Over the past few years, she has collaborated with Risk Management and Internal Audit to identify areas of high risk to patient safety, process inconsistencies, and monitored compliance with best practices. Currently working in the Office of the Chief Medical Officer, she has collaborated with leaders to improve clinical quality outcomes by reducing and refining over 1,100 metrics to 208. Faith leads the Clinical Quality Metrics Alignment Governance Committee to manage and maintain meaningful quality measures. As an Outcomes Manager, she created the Surgical Service Line Team and successfully led initiatives resulting in improved quality measures. Faith is a Registered Nurse, a Certified Professional in Healthcare Quality® (CPHQ), and a Certified Professional Coder. She has a Bachelor of Science in Nursing and a Master of Science in Nursing.

Misty Roberts is a Registered Nurse and Certified Professional in Healthcare Quality® (CPHQ) with nearly 20 years of experience in the healthcare industry. In her current role as Clinical Quality Officer at Humana, she is responsible for advancing the clinical quality vision and strategy for improving health outcomes and infusing a culture of quality throughout the organization. She designed and implemented the enterprise clinical quality infrastructure and governance process. She collaborates with executive leaders to ensure clinical quality priorities are aligned and clinical quality goals committed to the Board of Directors are achieved. Misty is recognized in the healthcare industry for her strategic thought leadership and quality expertise. She has published in a peer-reviewed journal and presented at various national and local forums. She is responsible for representing Humana and maintaining relationships with various quality organizations such as the National Quality Forum, Institute for Healthcare Improvement, Core Quality Measures Collaborative, and the Kentuckiana Healthcare Collaborative. Roberts has extensive experience in quality and process improvement throughout her various leadership roles. She recently led an initiative resulting in an 80% reduction in the number of clinical quality measures at Humana. In previous roles, she partnered closely with business leaders to develop clinical quality standards. She assisted with creating strategic action plans to address identified opportunities for improvement and mitigate organizational risks. Prior to joining Humana, she worked at an acute care hospital where she created the Cardiovascular Service Line Team and successfully led initiatives resulting in decreased length of stay and improved quality measures. She also implemented a Discharge Team resulting in cost savings, improved throughput, and increased patient satisfaction. Roberts is also a Certified Project Management Professional. She has a Bachelor of Science in Nursing and a Master of Science in Nursing from Bellarmine University. She is a professional member of the American Association of Managed Care Nurses, National Association for Healthcare Quality, American College of Medical Quality, and Project Management Institute.

Audience Level: CPHQ/Mid
Topic: Performance & Process Improvement
Date: September 16