1:45-2:45 pm
Room: 222 ABC North 

Person and Family Engagement: Key Strategy in Improving Health and Healthcare Outcomes
Presenter: Patricia Merryweather-Arges, MA

The session is intended to share the growing research and lived experience highlighting the value and importance of engaging patients and families in their care plans and care. The participants will be able to take away key strategies and tools and techniques to successfully engage patients and families. Tools and resources include patient and family advisors, patient activation, health literacy, shared decision-making, medication management, integration of patient portals, and motivational interviewing. As these strategies and tools improve the outcomes of quality care and safety, they are most often falling under the responsibility of the Chief Quality Officer in the hospital setting and the Practice Manager in Clinics and Practices.

Learning Objectives:

  • Utilize key strategies and techniques to successfully engage patients and families
  • Understand best practices in integrating patient and family approaches to improve health and health outcomes
  • Develop internal approaches that identify, implement, and track the successful implementation of person and family engagement strategies
  • Implement strategies to identify improved healthcare outcomes and health

NAHQ NEXT Speaker Patricia Merryweather ArgesKnow that the missing link in achieving high performance in healthcare is the person, patient, and family (PFE) and have been working to integrate the PPF into provider governance, organization, research, and care delivery. Results are demonstrating an opportunity to improve outcomes, adherence to care plans, returning joy in practice, and increased PFE satisfaction. Patricia Merryweather-Arges has more than 30 years of leadership experience and success in working with hospital, ambulatory, and post-acute care providers and now is bridging the gap between the provider organizations and PPF. The national trends are also pointing to the importance of meaningful person and family engagement. As Merryweather-Arges has worked with patients and families in a variety of settings, she will bring the patient and family to the breakout session so they can share in their own voice the important role they play in improving health and health outcomes.

Audience Level: HQ Essentials/Advanced
Topic: Performance & Process Improvement
Date: September 16