NAHQ: CPHQ Virtual Instructor-Led Review Course
NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in […]
NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in […]
Individuals with the Certified Professional in Healthcare Quality® (CPHQ) credential are more likely to hold higher job titles than those who do not have it. Set yourself up for success […]
Unlock Excellence with QAPI: Crafting a High-Impact Plan for Compliance and Success! Are you ready to elevate your hospital's Quality Assurance and Performance Improvement (QAPI) efforts? Join us for an […]
Explore the 6th aim of quality in healthcare, focusing on bringing light to health equity. This presentation will highlight the film journey of a healthcare quality professional and documentarian uncovering […]
Root Cause Analysis plays a critical role in improving patient safety and care quality. Join us to learn how performance improvement tools are applied to identify and address the root […]
Speaker(s): Ted Donnelly, BSN, MHA, CPHQ | Missy Danforth This session will review the competencies of the Patient Safety Domain of the Healthcare Quality Competency Framework and discuss ways to […]
Learn how NAHQ’s data-driven solution results in improved healthcare outcomes, safety, and delivers millions back to the bottom line for organizations like yours. Find out how this flexible, scalable solution […]
Topics to be covered: Quality Leadership and Integration-Stakeholder engagement; identifying resource needs to improve quality. Performance and Process Improvement: Establish teams, roles, responsibilities, and scope. Patient Safety: Integrate safety concepts […]
Change management in healthcare is essential for improving healthcare quality by enabling smooth transitions, reducing resistance, and ensuring sustained improvements. A well-planned approach to change benefits patients, providers, and the […]
The pressures on the healthcare industry, and especially Quality, are greater than ever. As the professional home for all who work in healthcare Quality & Safety, NAHQ is here for you. We […]
This foundational program is designed for those individuals who are new to healthcare accreditation/regulatory compliance. The focus will be on the Joint Commission processes, with introductory information on Centers for […]
Speaker(s): Colin P. West, MD, PhD, FACP Workforce burnout has become one of the most pressing challenges within healthcare organizations, directly impacting the well-being of healthcare professionals and the quality of care they provide. This 1-hour webinar will delve into the critical drivers of burnout, focusing on the key factors that contribute to both distress […]
NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable […]
Join us at the AzAHQ 2025 Spring Conference to explore the latest advancements in digital health, human factors, compliance, and emerging health technologies. This event features expert speakers, interactive discussions, and practical insights to help you navigate the evolving landscape of healthcare innovation.
Celebrate 50 years of NEAHQ with a look back over the major milestones in healthcare quality (Quality 1.0, 2.0, and 3.0) and then look ahead to Quality 4.0. This interactive presentation will include exercises in connecting your work to specific quality eras. When looking ahead to Quality 4.0 the tension between AI and humanism will […]
Now you can delve deeper into each of the 8 domains of the Healthcare Quality Competency Framework™ through our growing portfolio of short, virtual courses: NAHQ Micro-Credentials. Learn about them and our latest program: Performance and Process Improvement when you join us for this free info session. You'll hear from NAHQ Senior Director, Professional Development […]
NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable […]
Speaker(s): Samantha Crandall, PhD, RN, CPHQ, CPPS Director of Quality, Patient Safety and Clinical Performance Improvement Suburban Hospital, Johns Hopkins Medicine Principle Staff Armstrong Institute for Patient Safety and Quality Speaker(s): Briony DuBose, PhD, MHI, RN, ANA\C Fellow Lean Six Sigma Black Belt Sharp HealthCare Change is constant in healthcare—and quality professionals are uniquely skilled in […]
Speaker(s): Samantha Crandall, PhD, RN, CPHQ, CPPS Director of Quality, Patient Safety and Clinical Performance Improvement Suburban Hospital, Johns Hopkins Medicine Principle Staff Armstrong Institute for Patient Safety and Quality Speaker(s): Briony […]
Positioning You For What’s Next NAHQ next is the premier industry event addressing the most urgent and important issues facing healthcare today. The 2 ½ day virtual event is packed […]
CMS is moving full speed with mandatory Hybrid Hospital-Wide Readmission and Mortality measures, bringing revised specs, CCDE rules, and mapping requirements your teams must tackle now. This webinar breaks down […]
NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in […]
Speaker(s): Samantha Crandall, PhD, RN, CPHQ, CPPS Director of Quality, Patient Safety and Clinical Performance Improvement Suburban Hospital, Johns Hopkins Medicine Principle Staff Armstrong Institute for Patient Safety and Quality Speaker(s): Briony […]
This session will summarize why ongoing collaboration between acute and post-acute care settings is important to ensure effective communication to identify common drivers for readmissions, including conditions most frequently related […]
Health technologies play a critical role in patient care—but they also can be a key contributor to adverse events if organizations do not proactively identify possible sources of danger or […]
Hosted by the North Carolina Association for Healthcare Quality (NCAHQ). This webinar explores how principles of Quality Improvement (QI)—traditionally used in healthcare systems—can be adapted for personal and professional self-care […]
During the session, participants will learn to: Understand key principles for implementing change in high-acuity settings Apply evidence-based strategies to lead and sustain ED improvements Identify and overcome common barriers […]
The HERE Conference is Medisolv’s annual virtual event for healthcare quality leaders who refuse to settle for “good enough.” Over two days, you’ll hear from national voices like NAHQ and […]
Speaker(s): Ellen Evans, MN, MPH, RN, CPHQ, CJCP, CPPS Director of Accreditation and Patient Safety Northside Hospital Understanding the concepts of Human Factors is imperative to building safe processes for both […]
NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable […]
The Washington Patient Safety Coalition, Health Quality BC and Oregon Patient Safety Commission present the 22nd annual Northwest Patient Safety Conference on October 16-17, 2025. It unites healthcare professionals, providers, patients, families, and caregivers in all care settings from all over the world. The theme is “Navigating Rough Seas.” The conference will provide insight, actionable […]
This one day conference offers opportunities to learn and network with healthcare quality professionals. Agenda highlights: • Innovative Strides: Advancing Acute Care through a Regional Mobility Initiative • Early Identification of Sepsis: Pre-Sepsis in Wound Patients • Managing Our Population: Public Health Communication Across the Continuum • Healthcare Well-being – Putting People First: Supporting Teams […]
Dive into the role of data analytics in quality management. Showcase tools and techniques for leveraging data to drive continuous improvement and decision-making.
In a world where complexity and change are constant, the most effective leaders aren’t those with all the answers. They are the ones who know who they are and lead from that place of clarity. This dynamic and reflective session is designed to help you uncover your personal leadership “why” and align it with your […]
Speaker: Patricia Resnik, MJ, MBA, RRT, FACHE, CPHQ, CHC, CHPC, CMAC NAHQ Board President Compliance Officer, HealPros CMS’s Transforming Episode Accountability Model (TEAM) performance year 1 begins January 1, 2026, and will significantly reshape how quality, outcomes, and accountability are measured in healthcare. This webinar brings the TEAM model into focus at a critical moment, giving […]
This is a review session for healthcare quality professionals who are preparing for the Certified Professional in Healthcare Quality (CPHQ) exam, or who want to expand their existing quality management skills. Attendees will be able to identify areas within the CPHQ certification content outline where they are strong in their knowledge and where they are […]
Speaker(s): Ken Grubbs, DNP, MBA, RN Executive Vice President, Accreditation and Certification Operations (ACO) and Chief Nursing Officer Joint Commission Robert Campbell, PharmD, BCSCP Sr. Director, Standards Interpretation, Accreditation, Decision Management, Medication Safety - Division of Accreditation and Certification Operations Joint Commission Join Joint Commission for an insightful discussion on the future of […]
This is the first webinar in a 3-part series considering the role of Ethics and Compliance when considering the use of AI in a healthcare setting. Part I will distinguish between ethics and compliance when considering AI use, review the regulatory landscape surrounding AI use in healthcare, and discuss how to conduct a risk assessment […]
Speaker(s): Elaine J. Huggins, RN, MSN, CPHQ, LSS Master Black Belt QSI Consultant VI, National HRO Consultant Kaiser Permanente Celine Gray, MBA, LSSBB, CPXP Quality Safety Improvement Consultant VI, National Care Experience Daily Management System and KP Rounding National Lead Kaiser Permanente Consistent, high-quality direct reporting is a cornerstone of a High Reliability Organization—but […]
This session will provide an overview of the seemingly insurmountable challenges encountered by healthcare quality leaders as well as considerations for addressing them and fostering a culture of safety.
Are you passionate about healthcare Quality & Safety improvement? Share your innovative ideas, groundbreaking research and best practices in healthcare Quality & Safety improvement at NAHQ next. Submit your abstract by Monday, March 9. Learn more about the 2026 Call for Abstracts.
Speaker(s): Michelle Block Schreiber, MD Deputy Director, Center for Clinical Standards and Quality Director of the Quality Measurement and Value-Based Incentives Group Centers for Medicare and Medicaid Services Join Dr. Michelle Schreiber, Deputy Director for Quality & Value at CMS as she discusses how quality is embedded in value programs and what that means for burden reduction in […]
Unlock the full potential of your hospital’s Quality Assurance and Performance Improvement (QAPI) program with this dynamic 90-minute session designed for healthcare leaders ready to move beyond compliance. Attendees will discover how QAPI can drive culture change, foster accountability, and build a foundation for long-term sustainability. Ideal for those seeking to transform QAPI from a […]
NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable […]
Now you can delve deeper into each of the 8 domains of the Healthcare Quality Competency Framework™ through our growing portfolio of short, virtual courses: NAHQ Micro-Credentials. Learn about them and our latest program: Regulatory & Accreditation, powered by Joint Commission, when you join us for this free info session. You'll hear from NAHQ Senior […]
Join us for an insightful webinar to explore how Quality delivers measurable economic, operational, and clinical value—enhancing patient safety, improving clinical outcomes, reducing harm-related costs, ensuring compliance, and protecting your organization’s reputation. What if Quality was your organization’s most profitable investment and respected as a strategic asset? Learn how this shift drives measurable impact—clinically, operationally, […]
Speaker: Jamie M. Verdi, JD, LLM, CPHRM Vice President of Risk Management Emory Healthcare - Office of Quality Proactive risk management is a critical component of advancing patient safety and fostering a culture of transparency and learning within healthcare organizations. This 1-hour webinar will explore how risk management, quality and patient safety teams work collaboratively to identify emerging […]
This is the second webinar in a 3-part series addressing the role of Ethics and Compliance when considering the use of AI in a healthcare setting. Part II will review the importance of conducting a thorough risk assessment prior to utilization of AI, how to identify risks associated with AI use in healthcare, and how […]
Learn about a strategic blueprint for enhancing performance and process improvement in an evolving healthcare environment. Explore practical methodologies for establishing effective improvement teams, clearly defining their roles and responsibilities, and scoping their work to maximize impact and efficiency. healthcare system.
Speakers: Carole Guinane, RN BSBA MBA BBSS CPHQ Founder and CEO, White Bee LLC Jaclyn Hunter, MSHI RN CPHQ Senior NAHQ Navigator, NAHQ This first webinar of a two-part Learning Lab series explores the NAHQ Healthcare Quality Competency Framework, the industry standard that defines the knowledge, competencies, and skills needed to advance Quality and Safety across the continuum of care and […]
Introduction and overview of alignment improvement efforts to strategic priorities and utilizing strategy deployment to create an infrastructure and roadmap that engages all levels of leadership while empowering front-line stakeholders to make sustainable improvements.
NAHQ’s 50th anniversary is a profound milestone not just for NAHQ but for healthcare Quality & Safety as a whole. Join NAHQ CEO Stephanie Mercado as she reflects on how far we have come and shares an exciting new suite of solutions from NAHQ designed to help individuals and organizations build the capabilities needed for today and the future. Josh Berlin from Rule of […]
Explore the role of quality leadership in fostering a culture of safety and quality within organizations from boardroom to front line employees
Dr. Katherine Pumphrey will review a quality improvement (QI) project that increased single maintenance and reliever therapy (SMART) prescription at discharge for eligible pediatric patients admitted for asthma exacerbation, including in demographic strata where disparities are often observed. This project will highlight how (1) stakeholder analysis directly informs project design and (2) QI methodology can […]
Attendees will gain practical insights into how a modern Quality Management System (QMS) can reduce manual burden, improve visibility, and create defensible, always-on compliance—without adding work for already stretched teams. If your role involves answering to regulators, executives, or the board, this webinar will provide strategies to elevate oversight while enabling your teams to focus […]
NAHQ’s instructor led CPHQ Prep Virtual Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable […]
Learn how to build a strategy deployment roadmap that connects large-scale improvement efforts — Value Stream Analysis Events, Projects, and Rapid Process Improvement Events — directly to organizational strategic priorities. This session explores how leaders can move from planning to execution by structuring engagement around the work that drives the biggest impact.
FMEA is often treated as a regulatory compliance task—today’s program reframes it as a strategic, operational capability. The goal is to elevate FMEA from a Quality tool to an enterprise risk discipline—one that improves safety outcomes, strengthens regulatory confidence, and drives operational reliability. Most serious events are preceded by weak signals—variation, workarounds, and near misses. […]
Speaker: Josh Berlin, JD Chief Executive Officer, rule of three, LLC Healthcare organizations are facing a convergence of increased pressures—margin expectations, workforce instability, digital transformation and AI adoption; care delivery fragmentation; shifting regulatory expectations and reimbursement models; all while continuing to improve patient care. Join Josh Berlin, CEO rule of three, for the 2nd webinar […]
This is the last webinar in a 3-part series addressing the role of Ethics and Compliance when considering the use of AI in a healthcare setting. Part III will discuss protective measures and risk mitigation strategies if choosing to use AI in your healthcare organization. Cost is free to members of the following organizations: MAHQ, […]
Join us for an inside look at how Blue Cross & Blue Shield of Rhode Island is advancing health equity through a data-driven, action-oriented approach. This session will highlight how equity is embedded into organizational strategy. Attendees will learn how data informs our Healthcare Quality and Access efforts and drives initiatives aimed at reducing disparities […]
In this webinar, we reframe reliability in healthcare by distinguishing nurse constancy from traditional notions of consistency and standardization. Rather than focusing on episodic policies, audits, or initiatives, this session explores how the continuous presence and attentiveness of nurses operationalize high‑reliability principles in real time—before metrics change and before harm occurs. Participants will see how […]
NAHQ’s instructor led CPHQ Prep Virtual Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable […]
Turn strategy into daily action. This webinar will focus on the strategy deployment roadmap and leadership engagement involving small-scale improvement efforts. Explore small deep dives, PDCA’s, Just-Do-It’s, Just-Stop- It’s, and Improvement Huddles as methods to Continuous Daily Improvement and creating a culture of improvement within a microsystem. Leave with practical approaches you can put to […]
Speaker: Steve Chinn, DPM, MS, MBA, FACHE, CPHQ, CPPS, CJCP Advizor1 LLC In today’s fast-changing healthcare environment, ongoing compliance is more than just a regulatory requirement; it is a strategic necessity for improving quality and patient safety. This session will provide healthcare quality professionals and leaders with practical strategies to embed readiness into daily operations, […]
HealthLocator aims to become the definitive, patient-centered resource for hospital performance — advancing transparency, trust, and clinical quality across the U.S. health care system. In essence, HealthLocator is a public […]
Now you can delve deeper into each of the 8 domains of the Healthcare Quality Competency Framework™ through our growing portfolio of short, virtual courses: NAHQ Micro-Credentials. Learn about them […]
Speakers: Sherri Hobbs-Messick MSM, MSN, RN, CPHQ, CPPS Chief Quality, Safety and Experience Officer - University of Maryland Medical Center Maggie Kane, RN Senior Director of Patient Safety - University of Maryland […]
This presentation will provide an overview of the new infection prevention standards (The Joint Commission) and the crosswalk with CMS conditions of participation from the perspective of a former Joint […]
We are excited to announce the 8th Global Congress on Pediatrics & Neonatal Care, taking place July 22–23, 2026, in Tokyo, Japan, and online. Theme: “Shaping the Future of Child […]
Speaker/s: Carla Snyder, MHA, MT(ASCP)SBB Executive Director Nebraska Coalition for Patient Safety Description: Once a safety event or near miss occurs, the real challenge becomes making sense of what happened […]
This presentation outlines how artificial intelligence can be integrated into existing incident reporting systems to improve patient safety, reduce subjectivity, and enable proactive risk management. Using Nicklaus Children’s Health System […]
NAHQ’s instructor led CPHQ Prep Virtual Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in […]
Join the Ohio Association for Healthcare Quality (OAHQ) for a focused presentation on practical leadership development. Discover how the most effective healthcare quality leaders are cultivated through active participation in […]
Speaker: Dr. Panissa Caldwell, DHA MHA BSN RN CSHA Senior Director of Clinical Operations Novant Health Description: Improving patient safety does not stop at identifying risks or responding to events. […]
Join us to: Understand what’s being done at MedStar Health with the Clinical Nursing Analytics Program, Examples of data products used to drive quality and Initiatives to advance the organization […]
Positioning You For What’s Next NAHQ next is the premier industry event addressing the most urgent and important issues facing healthcare today. The 2 ½ day virtual event is packed with sessions […]
Join us to: Define and scope the right problem to maximize impact Strengthen communication strategies to drive alignment and engagement Lead each stage of the RPIW with confidence Establish post- […]
Speakers: Carolyn Bailey, CPHRM, CHSP, DFASHRM Administrative Director, Risk Management, Blessing Corporate Services Brenda Barton, MSN, RN, CCM Administrative Director Quality & Patient Safety, Blessing Corporate Services Description: Healthcare quality […]
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