The IT Business Analyst is holistically responsible for understanding and coordinating technology solutions with business needs, making strategic decisions about budgets, equipment and workflows to integrate systems, staff and vendors. This role will identify and prioritize needs, define and measure metrics, and establish and manage projects and vendors. The IT Business Analyst will also navigate databases and BI tools to identify data solutions and assist with the design and development of dashboards, self-service analytics tools and reports to meet organizational information needs.
Spanning across NAHQ’s technology (including computer operating systems and software, membership database, customer relationship database, content management system, learning management system and financial systems), this individual will connect resources across the organization to optimize the member experience while taking advantage of business technology solutions. This individual will work closely with senior leaders and product owners to identify new system requirements, evaluate capabilities, oversee implementation and correspond continuously with vendors to ensure accountability for smooth operating systems. This individual will also develop short- and long-term solutions for a multitude of business challenges and provide training for staff to accomplish goals and provide optimum customer service.
Desired Skills & Experience
This individual requires experience working with individual and organizational data, and experience with vendor management.
Job Requirements & Qualifications
- Education: Bachelor’s degree in business management, technology or relevant field required.
- Experience: 8-10 years of experience in business analyst or business systems analyst roles.
- Three to five years of relevant experience with project and/or product management.
- Detailed knowledge of security, sharing, profiles and roles.
- Experience working with networks, enterprise-level applications such as Salesforce (NimbleAMS), HubSpot, Crowd Wisdom; financial systems; data management; analytics and business intelligence.
- Experience with integrating platforms and services.
- Experience working with a membership body, including certification programs preferred.
- Experience working in fast-paced environment such as start-up company a plus.
ESSENTIAL FUNCTIONS
I. Business Analysis (40%)
- Evaluate business processes and provide oversight and planning of enterprise-level system(s) to ensure they are regularly optimized to meet the strategic objectives of the organization.
- Enable and lead continuous collaboration on functional and technical designs with various stakeholders.
- Compile and manage systems and technology-related budget for current and proposed initiatives, collaborate with other departments regarding routine and future IT needs with budget impacts.
- Develop and manage a process to triage requests for business prioritization and ensure system configurations are optimized for business process implementation.
- Identify emerging technology trends and practices that benefit the organization.
- Provides guidance for visualization in dashboard design.
- Designs and develops dashboards or reports using skills developed in a minimum of one of the following tools: Tableau, Power BI, Analytical tools (Radar, Reporting Workbench). Will partner with senior leaders based on complexity of requirements.
- Collaborates with key stakeholders to validate data during product development and to conduct user acceptance testing.
- Other duties as assigned.
II. Vendor and Database Management (40%)
- Work closely with senior leaders, fractional CIO and product owners to continue to evolve NAHQ’s technology IT strategy and model to meet and exceed the digital needs of staff and our membership.
- Lead the ongoing management and enhancement of association management system (AMS), including but not limited to the following:
- Point person for managing and maintaining the AMS application.
- Responsible for monitoring data quality and integrity, performance optimization, security, maintenance and managing of users of AMS.
- Develops the workflows using associated tools of the AMS.
- Develops the end user documentation, including application training manuals, job aids and workflows.
- Responds in a timely fashion to end users’ needs, analyze/resolve support tickets relating to the AMS.
- Assist in diagnosis and resolution of technical problems, prevents problem escalation and provides solution tracking.
- Trains, instructs and educates groups and individuals in a team environment on shared IT programs’ responsibilities and processes.
- Responsible for managing or working with vendor on tasks including database backups, restore, upgrades and database performance.
- Drive general approach and execution of data cleansing efforts, in collaboration with staff and partners.
- Form critical relationships with vendors, consultants and contracted services.
- Coordinate and manage implementation, optimization & maintenance of data lake.
- Responsible for management of help desk, whether as internal or external resource.
III. Technology/Project Management (20%)
- In coordination with leadership, develop and maintain a technology strategy and plan.
- Ensure initiatives are well-managed, predictable, within budget, and tied to the strategic initiatives of the organization.
- Oversee development and implementation of a comprehensive project plan for new projects and initiatives. The plan should include the design, development and maintenance of the system.
- Ensure that project schedules are maintained and shared with project teams.
- Advise leadership of project status when it affects operations from a resource, financial and/or human resources perspective.
SPECIAL SKILLS/KNOWLEDGE
- Proven technical skills/general knowledge of technical and software vocabulary.
- Proven project management skills.
- Knowledge of business and management principles involved in strategic planning, resource allocation and production methods.
- Solid analytical and problem-solving abilities.
- Technically adept and able to learn new and/or complex order entry system.
- Must be a motivated, self-starter who can independently handle tasks with little oversight and work well under pressure.
- Ability to translate high-level business processes into user journeys/maps and user needs, whether such needs are specifically articulated by users or not (must be able to intuit user needs).
- Able to handle highly sensitive and confidential data with the utmost discretion.
- Experience with defect reporting and tracking.
- Adaptability: demonstrate a willingness to be flexible, versatile and tolerant in a changing work environment while maintaining effectiveness and efficiency with a prioritized workload.
- Behave ethically: understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
- Professionalism: good judgment, ability to interact with all levels of staff, vendors and customers using appropriate demeanor, appearance and high-level of confidence. Demonstrates honesty, integrity and authenticity at all times.
- Commitment to company values and culture.
PHYSICAL, MENTAL DEMANDS/WORKING ENVIRONMENT
Physical
- Sitting: the person in this position must be able to remain in a stationary position 80% of the time.
- Standing/Walking/Demonstrating: the person in this position must be able to occasionally move about to access files, office machinery or make presentations 20% of the time.
- Hands/fingers: the person in this position constantly operates a computer and other office machinery such as printer, copy machine, calculator.
- Lifting: depends on Position – will use proactive safety measures.
- Vision: the person in this position will utilize a computer, phone, client interaction tools and software.
- Talk/Hear: the person in this position will frequently communicate with others, express oneself, exchange information and answer questions.
Mental
- Goal-oriented, fast-paced, with a focus on service excellence. Able to handle multiple responsibilities simultaneously. Approaches their work and colleagues with a positive attitude and is excited about making an impact and driving success
Travel
- Ability and willingness to travel out-of-state and/or overnight for up to 5% annually.
Office Environment
- This position is vital to the success of NAHQ and the person must bring, in addition to professional knowledge, a personality well-suited to work with numerous individuals (staff, members, vendors, sponsors, etc.). NAHQ is a collaborative, innovative and open environment that asks its staff to demonstrate ethical behavior and business practices that align with the values of the organization.
- NAHQ’s Values: Personal Accountability, Empathy, High Performance, Teamwork, Authenticity/Diversity, Organizational Ownership, Improvement, Service, Adaptability.
- NAHQ’s culture is high-performance and high-impact, but limits draining behaviors associated with fear of failure and unproductive competition. Leadership and management teams aim to set and communicate a clear compelling vision. Leaders work to coach, develop and manage staff to meet organizational goals while also growing personal competencies for continued professional development. A growth and improvement mindset that embodies our daily work and our interactions inside and outside of the organization. NAHQ’s values parlay into a culture that is optimistic, energetic, accountable and fun.
NAHQ retains the right to change or assign other duties to this position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position nor does it constitute a contract of employment. In addition, percentages allocated to essential functions are subject to change at the supervisor’s discretion. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor, subject to reasonable accommodations.
NAHQ is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by applicable law.
Salary Details
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