Research

Why Competency Standardization Matters for Improvement: An Assessment of the Healthcare Quality Workforce

September 2021

Healthcare transformation requires a healthcare quality workforce with the requisite expertise to lead, oversee, and implement positive change within healthcare organizations.

business people having fun and chatting at workplace office

NAHQ Workforce Report

Key Workforce Competencies for Quality-Driven Healthcare: Where We Are and Imperatives for Improvement

September 2019

As the U.S. health system rapidly shifts to business models designed to reward cost-efficient, quality care that improves patient outcomes, healthcare quality professionals are playing an increasingly central role in this transformation.

Workforce Competencies for Healthcare Quality Professionals: Leading Quality-Driven Healthcare

July 2019

As healthcare delivery systems increasingly adopt models designed to reward cost-efficient and high-quality care, the demand for expertise in healthcare quality continues to grow.

NAHQ Whitepapers

Whitepaper​

A key enabler to achieving healthcare excellence is a coordinated healthcare workforce that unifies to challenge traditional thought and uses quality processes to achieve better outcomes. A multidisciplinary team approach…

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Whitepaper​

There are many questions facing healthcare leaders as we reflect on the last year of navigating a pandemic. COVID-19 has forced us to reassess countless status quos, from PPE supply…

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Whitepaper​

Raising performance in ways that improve quality and outcomes while controlling costs requires new thinking, new collaborative approaches and new capabilities to facilitate the continuing shift to value in healthcare.…

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Whitepaper​

How Universal Health Services (UHS), an integrated delivery network that includes 27 acute care hospitals and more than 320 behavioral health facilities in the U.S., Puerto Rico and the U.K.,…

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Whitepaper​

Quality improvement is a financial opportunity at least two orders of magnitude bigger than any other that healthcare providers have seen to support growth and revenue enhancement in future. NAHQ…

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Whitepaper​

By Stepanie Mercado, CPHQ, CAE, NAHQ CEO May 2019 People are of primary importance to realizing any organizational objective throughout healthcare, which crystallizes the path forward to achieving higher quality…

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Whitepaper​

The quality profession must rise to the new challenges of disruptive change or face a decline in position and influence. NAHQ Launches Groundbreaking Research on Why Competency Standardization Matters for…

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Whitepaper​

By Cathy Duquette, PhD RN NEA-BC CPHQ FNAHQ and Nidia Williams, PhD MBB CPHQ FNAHQ May 2019 How quality leaders and the healthcare quality workforce have played a vital role…

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Whitepaper​

About the paper: Regardless of different structures, geographies and populations served, organizations who become leaders in the future healthcare value economy will employ quality as a growth strategy. They will…

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Thought Leadership

Thought Leadership

November 2021 Patricia Kirkpatrick and Stephanie Mercado It is clear that one key to improving the future of the U.S. healthcare system lies in putting the patient at the center…

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Thought Leadership

Unleash the Potential of Your Quality Workforce

Modern Healthcare

August 2021 Executive Insights Interview with Stephanie Mercado Workforce development is often an unrecognized and unmet need in healthcare organizations. Read More NAHQ Launches Groundbreaking Research on Why Competency Standardization…

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Thought Leadership

March 2021 Stephanie Mercado, David Nash, Eric Weaver, Michael Leavitt The key enabler for the future of the healthcare industry is workforce readiness to deliver on the promise of high…

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Thought Leadership

November 2020 Stephanie Mercado Healthcare will face a dire financial imperative to close the quality gap in the post-pandemic era. Read More NAHQ Issues New Report on Healthcare Quality Workforce…

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Thought Leadership

Leading a Quality Improvement Revolution

Race to Value Podcast

August 2020 Accountable Care Learning Collaborative at Western Governors University Join the conversation with NAHQ CEO Stephanie Mercado as she discusses how NAHQ is leading the quality revolution with its…

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Thought Leadership

January 2020 Stephanie Mercado Aligning healthcare employees on the same industry-standard quality competencies will prepare them to provide the uncompromising care and value that patients deserve. Read More NAHQ Launches…

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Thought Leadership

June 2019 Stephanie Mercado Enlightened healthcare organizations are moving upstream to focus on workforce competency development. Read More NAHQ Issues New Report on Healthcare Quality Workforce CHICAGO (May 2, 2019)…

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Thought Leadership

All Roads Lead to the Quality Workforce

LinkedIn Pulse

April 2019 Stephanie Mercado It’s time for healthcare organizations to take a bold step towards excellence by hardwiring training on healthcare quality competencies into their workforces. Read More NAHQ Launches…

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