About the Exam

The CPHQ exam covers the following topics

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Organizational Leadership

Includes structure, integration, regulatory, accreditation, external recognition, education, training and communication.

 

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Health Data Analytics

Includes design and data management; measurement and analysis.

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Performance and Process Improvement

Includes identification of improvement opportunities, implementation, and evaluation.

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Patient Safety

Includes assessment and planning; implementation and evaluation.

Before You Apply: Understand the Exam Policies

Read the Candidate Handbook to review exam policies and procedures.

Learn about your responsibilities as a CPHQ candidate.

How to Apply

 

To begin the application process, you’ll need to create a free NAHQ account. Find out more information on the application process by selecting your current location.

Paying for the CPHQ Exam

There are two options for paying your exam fees.  

Credit Card

You will receive confirmation of your application and instructions for next steps within seven business days.

Check

Complete and mail the registration form and a check for the exam fee plus the $25 check processing fee to:

NAHQ
8600 W Bryn Mawr Ave Ste 710 N
Chicago, IL 60631

Questions about the application process?

We're here to help. Contact us with your questions. After you apply for the CPHQ exam, look for an email from PSI, NAHQ’s testing vendor, the email will contain registration instructions.

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How to Schedule

To schedule, visit the PSI website to view availability for online and in-person testing.

If you need assistance with scheduling, contact PSI's customer support.

For US: 1-844-267-1017
For international: 1-617-564-9052

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Your Score

If you test in the United States, you will receive your unofficial score report immediately following your exam. 

If you test outside the United States, you will receive your unofficial score report via email and 8-12 weeks following the close of the window you'll get an email with how to access your score. 

NAHQ will send you a digital CPHQ badge after you pass the exam.

CPHQ Application FAQs

Who do I contact if I need to reschedule?
  • If you need assistance in scheduling/rescheduling/cancelling your exam, please email exam.supportDM@psionline.com.
  • If you need to report a technical issue related to your online exam, please contact PSI’s technical team.
    •  Customer Service phone numbers:
      • For US: 1-844-267-1017
      • For international: 1-617-564-9052
Due to circumstances, I can no longer take the CPHQ exam within my designated timeframe. Can I request additional time to schedule and take the exam?
    • An extension may be requested due to the following circumstances:
      • You have received a positive COVID-19 result within the past 14 days of your exam eligibility.
      • You have been impacted by a natural disaster within the last 30 days.
      • You have experienced a major life event (death in the family, unplanned surgery, etc.) within the last 30 days.
    • In order to be considered for additional time to take your exam, your request must be received within your exam eligibility timeframe. If any of the above criteria apply to you, you may request a maximum 90-day extension using the form below:

    • You must complete this form at least five (5) business days before your scheduled exam and/or before your exam eligibility expires. If you do not submit this form within the designated timeframe, your request will be denied. Submitting an extension request form can only be submitted ONCE per paid application.
If I have a disability, what accommodations do you make during testing?
  • NAHQ’s exam administrator, PSI, complies with the Americans with Disabilities Act (ADA) and strives to ensure that no individual with a disability—as defined by the ADA as a person who has a physical or mental impairment that substantially limits one or more major life activities, a person who has a history or record of such an impairment or a person who is perceived by others as having such an impairment—is deprived of the opportunity to take the examination solely by reason of that disability.
  • PSI will provide reasonable accommodations for candidates with disabilities. To request an accommodation, please complete this form. You can also contact PSI’s Accommodations Department  at examaccommodations@psionline.com or 1.800.733.9267, ext. 6750.
  • Please refer to the Domestic Candidate Handbook and the International Candidate Handbook for more information on this process.
How do I reschedule my exam online?
  • You may reschedule your exam date/time as many times as you would like within your exam eligibility window. However, you must reschedule your examination at least 48 hours in advance of your exam date.
  • Please review this video on instructions to reschedule online or call PSI at 877.714.5686 (U.S. candidates) or 858.875.3688 (international candidates) at least two business days prior to your scheduled exam date and time.
How do I schedule my exam online?
  1. You will receive an eligibility email from PSI. Once you have it, visit https://schedule.psiexams.com/
  2. Select Begin Scheduling.
  3. Fill in the following information:
    1. Healthcare
    2. National Association for Healthcare Quality
      1. Domestic Candidates: Certified Professional in Healthcare Quality Examination
      2. International Candidates: Certified Professional in Healthcare Quality Intl Exam
  4. You will be re-directed to a new page. Select Register for this Exam to schedule your exam.
  5. If you have never registered for a CPHQ exam, select New User. If you have previously sat for the CPHQ exam, log in with your username and password.
  6. Fill in the required information.
  7. There is a section titled Assigned ID. You MUST include the Assigned ID that was provided in your eligibility email received from PSI. If you do not put in the correct Assigned ID, your examination will not appear when logging into your PSI account. Select Continue.
  8. Confirm the information provided is correct and provide your Date of Birth and Gender. Select Next.
  9. Answer the security questions and select Next.
  10. You have the option to schedule your exam online or in-person. Follow the appropriate prompts to select your preferred method to take the exam.
Once I apply, how long do I have to schedule and sit for my exam?
  • If you are located within the United States, you will have 90 days from your application date to take the CPHQ exam.
  • If you are located outside of the United States, you applied to sit for the CPHQ exam during a specific testing window and will be required to take the exam during that timeframe.
I am interested in taking the CPHQ exam at a test center. Can I view a list of test centers near me before applying for the exam?
  • Yes, you can check availability of test centers near you via the PSI website. Please keep in mind that test center availability is on a first-come, first-served basis. The available test dates and time are displayed in real time and the availability of your preferred test dates and times cannot be guaranteed until you have completed the scheduling process.
Where can I take the exam?
  • The CPHQ exam can now be taken online with a remote proctor, or at a test center. You can check availability via the PSI website for online or in-person testing. Please keep in mind that test center availability is on a first-come, first-served basis. The available test dates and time are displayed in real time and the availability of your preferred test dates and times cannot be guaranteed until you have completed the scheduling process.
  • Learn more about the option to take your exam online and assess if this option is right for you.
When is the exam offered?
  • If you are located within the United States, the exam is offered 365 days a year, besides major U.S. holidays.
  • If you are located outside of the United States, you can sit for the exam during one of our testing windows. Current testing windows and application periods are listed on the Application page.
How much is the exam fee?