HQ Concepts is a one-hour, online course that teaches frontline staff the techniques to complete a cycle of improvement, implement sustainable change in processes and articulate improvements made.

Group Pricing is also available.

The hour-long program covers the following six topics:

  • The Evolution of Healthcare Quality
  • Principles of Quality Improvement
  • Quality Improvement Processes and Methods
  • Data-driven Decision Making
  • Teamwork at All Levels
  • Putting It All Together: Driving Healthcare Quality into the Future

Upon completing the program, you’ll adopt a shared vocabulary and toolkit for delivering quality safety and value across all functional areas and levels of a healthcare organization.

Refund/Cancellation Policy

NAHQ will not issue any refunds or exchanges for online products once purchased. Please contact our customer service at 847.375.4720 or info@nahq.org with questions prior to purchase.

Technical Requirements

For on-demand web based products: Web browser and internet connection; pop-up windows enabled; Adobe flash player; computer equipped with audio output (speakers or headphones).

Permission Requests

For permission requests or proper usage information, contact us at info@nahq.org or write to the publisher at the address below:

National Association for Healthcare Quality
8600 W. Bryn Mawr Avenue, Suite 710 N
Chicago, IL 60631


Copyright © by the National Association for Healthcare Quality. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, including but not limited to the process of scanning and digitization, or stored in a database or retrieval system without the prior written permission of the publisher.

Product Details

Product Information

1.00 CPHQ credits


$59.00 - Members

$72.00 - Nonmembers

Subscription Terms

12 months

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