The road to improvement: How CHRISTUS Health upskilled quality teams + boosted patient outcomes

The value of a quality department is reflected by its impact on quality and safety outcomes to stop harm upstream and prevent it from reoccurring. In times of budget and workforce reductions, sometimes the quality department’s effectiveness is not readily seen for what it is: a monitoring and performance improvement arm of the health system for cost avoidance and achieving top decile performance in healthcare.

Irving, Texas-based CHRISTUS Health, one of the largest health systems in the country, took on the challenge of producing a robust quality management function. This initiative sparked a need to align with a validated professional organization to demonstrate how quality management can be strengthened to help the leaders in each hospital support evidence-based care for excellence in quality and safety outcomes.




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