February 2022

Stephanie Mercado, NAHQ CEO, speaks with HealthLeaders Senior Clinical Care Editor, Christopher Cheney about NAHQ’s recent whitepaper – “Lessons Learned About Quality Management During the Pandemic”. Mercado emphasizes the shift away from healthcare quality during the rush to address the COVID-19 crisis demonstrated the urgency in hardwiring sustainable performance process improvements (PPI) into healthcare quality work. “The run-the-business efforts save lives,” said Mercado. “When we take our foot off the gas, we see patient outcomes suffer.”

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