NAHQ: Quality Professionals and Quality Work Essential During Crises Such as Coronavirus Pandemic

February 2022

Stephanie Mercado, NAHQ CEO, speaks with HealthLeaders Senior Clinical Care Editor, Christopher Cheney about NAHQ’s recent whitepaper – “Lessons Learned About Quality Management During the Pandemic”. Mercado emphasizes the shift away from healthcare quality during the rush to address the COVID-19 crisis demonstrated the urgency in hardwiring sustainable performance process improvements (PPI) into healthcare quality work. “The run-the-business efforts save lives,” said Mercado. “When we take our foot off the gas, we see patient outcomes suffer.”

Read More