As quality professionals in healthcare, our patients, our staff members, executives and even community leaders are looking to us to provide reliable, actionable interpretations of highly complex situations. Data literacy is an ethical imperative for today’s quality professional. Yet data literacy alone is insufficient to produce the kind of equitable, effective, and efficient health system we strive for.

Quality professionals must learn to leverage their data literacy to craft truthful and useful data stories that highlight the problems we face and illuminate the path forward. This presentation will ground participants in their ethical responsibility to become data literate and leave them with a practical framework for curating truthful and useful experiences with data in their organizations. Drawing on the work of Cole Nussbaumer Knaflic, Albert Cairo, Jonathon Haidt and others this presentation will leave participants with three critical takeaways:

• Data literacy is an ethical, not just professional mandate for the quality professional.

• How to avoid dubious data design.

• How to call craft stories with data that call the audience to action.

Refund/Cancellation Policy

NAHQ will not issue any refunds or exchanges for online products once purchased. Please contact our customer service at 847.375.4720 or with questions prior to purchase.

Technical Requirements

For on-demand web based products: Web browser and internet connection; pop-up windows enabled; Adobe flash player; computer equipped with audio output (speakers or headphones).

Permission Requests

For permission requests or proper usage information, contact us at or write to the publisher at the address below:

National Association for Healthcare Quality
8600 W. Bryn Mawr Avenue, Suite 710 N
Chicago, IL 60631


Copyright © by the National Association for Healthcare Quality. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, including but not limited to the process of scanning and digitization, or stored in a database or retrieval system without the prior written permission of the publisher.

Product Details

Product Information
Education​, Learning Lab

1.00 CPHQ credits

0.00 CNE credits

0.00 ACHE credits

0.00 CME credits


$0.00 - Members

$39.00 - Nonmembers

Subscription Terms

12 months

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