Brian Lee, CSP
Brian Lee, CSP
Founder and CEO - Custom Learning Systems Group Ltd.
Brian Lee is the founder and CEO of Custom Learning Systems Group and the Healthcare Service Excellence Conference. Brian has led his team of training professionals for 40 years, focused exclusively on hospitals and healthcare. 34 of their clients have earned regional and national awards for world-class patient experience and employee engagement, with 11 in 2024 being recognized by CMS as 5 Star. Brian grasps the unique needs of rural healthcare and has personally consulted at over 420 Critical Access Hospitals. Specific programs help clients find and retain staff, reduce expenses, and improve revenue. Brian is the author of the US Hospital “HCAHPS Breakthrough Leadership Webinar Series and the Everyone's a Caregiver app. Brian has keynoted and presented concurrent education sessions to national health care organizations such as AHA, ASHHRA, AHE, NRHA, NOSORH, NACHC, Beryl Institute, Emergency Nurses Association, AORN, and numerous State and Rural Hospital and long-term care Associations.
Speaker Details
Speaker Type: 60 Minute Session On-Demand
Sessions of the Speaker
This session is designed for those responsible for enhancing patient satisfaction, improving survey scores, and leading organizational success in alignment...
Virtual
