Laurie McGraw

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We’re here to answer your product-related questions

NAHQ wants to partner with you and your organization as you explore how to elevate the profession and advance the discipline of healthcare Quality & Safety.

Need customer service assistance?

For customer service issues, contact us at info@nahq.org or call us at (847) 375-4720. The team is available Monday-Friday from 8 AM-4:30 PM CT.

Important Information for CPHQ Recertification

The recertification process has been streamlined. Unlike previous years, you don’t need to list out your CE activities at the time of completing your application. Instead, you will be asked to attest to having met the requirements, further aligning with the honor-based system of recertification. In the event that your application is randomly selected for audit, you may be required to list your CE activities and submit supporting documentation.
While you may participate in NAHQ learning opportunities (Learning Labs, JHQ articles, etc.), you can only claim CE credit once for each activity. Therefore, if you’ve previously earned CE from a NAHQ learning opportunity, you can’t claim it again, nor will you see the repeat CE appear in your “My Learning” tab. This includes activities used in previous recertification cycles.
Remember, if you’re recertifying during the grace period (1/1/24-1/31/24), you already had to earn your CE hours by Dec 31, 2023.

Registered for NAHQ next?

Please log into the virtual conference platform using the email address attached to your NAHQ account. Please use this time zone converter to confirm your start time.

Haven’t Registered for NAHQ next?

You still have time! Register today for a multi-day virtual event that addresses the most urgent and important issues facing healthcare today that offers a full schedule of educational sessions organized around NAHQ’s twice-validated healthcare quality competency framework.

Register now: next.nahqexemplifi.wpenginepowered.com/register/

We are excited to announce the release of the book “UNSTOPPABLE: Inspiring Stories of Perseverance, Triumph and Joy from Trailblazing Women in Healthcare“.

Be inspired by nine leading healthcare trailblazers, including our own CEO Stephanie Mercado, who empower us all with their vision and passions.

Register for NAHQ next by Monday, Aug. 21, for the best value!

Have Questions About Recertification?

Join our complimentary info session on Wednesday, Aug. 30 at 1 p.m. CT, to learn more about the recertification process.

New Streamlined CPHQ Recertification Process

You’ll notice we’ve simplified the application process to recertify. You will not have to list your CE activities at the time of applying*. Simply attest that you met the requirements to complete the application.

If you have any questions about recertifying, contact us at info@nahqexemplifi.wpenginepowered.com.

*In the event of an audit, CPHQs may need to list activities and upload documentation in their NAHQ account.

Quality Education Resources

Join this informative session, “Quality Education Resources” Thursday, June 22 from 11-11:30 a.m. CT. You will learn about the range of NAHQ quality education resources available to you and hear directly from universities about the benefits they realized from implementing NAHQ’s content within their courses.

Register today for June 22, at 11 a.m. CT

Maintain a Pulse on the Latest Quality & Safety Benchmarking Data

Learn more about NAHQ’s enhanced Quality and Safety Benchmarking Program, which provides timely insights to help U.S. hospitals and health systems create data-driven business cases for their quality and safety resourcing.

Register today for May 25, at 11 a.m. CT

Understand the Variability Among Your Quality Team Through Workforce Accelerator

Join us Tuesday, May 2, at 11 a.m. CT, to learn more about the different options available to engage with NAHQ’s enterprise-wide solution, Workforce Accelerator®. Options range in size and scope and are designed to meet the various budgetary and timing needs of health systems as they embark on their quality journeys. Register today!

Register Now

Updated Maintenance Dates: Sunday, February 5, 2023

Maintenance is planned for Sunday, February 5, from 11 p.m.-4 p.m. CT. During this time, you will not have access to the “My Learning” section of your NAHQ account. We apologize for any inconvenience this may cause and thank you for your patience.

Questions? Contact NAHQ Member Services at  info@nahqexemplifi.wpenginepowered.com or 847.375.4720.

NAHQ Launches Organizational Memberships

NAHQ’s Organizational Membership Subscription will serve as a one-stop shop for healthcare quality and safety training and education. Attend the February 2, at 11 a.m. CT, info session to further understand the new offering that will continue NAHQ’s focus of “Quality in Action.”

Register Now

NAHQ has published an updated version of the CPHQ exam content outline.

The new exam content will take effect on March 15, 2023. Candidates planning to take the exam before March 15, 2023, can access the current CPHQ exam content outline and related resources on our website.

LEARN MORE ABOUT THE UPDATED EXAM

Healthcare Quality and Safety Workforce Report: New Imperatives for Quality and Safety Mean New Imperatives for Workforce Development

The National Association for Healthcare Quality® (NAHQ) has conducted groundbreaking research on the advancement of the quality and safety agenda and has published the results in a new workforce report. NAHQ’s Healthcare Quality and Safety Report answers the question: “Is today’s healthcare workforce doing the work that will advance critical priorities of quality, safety, equity, value, and system sustainability?” The answer is no.

Download the Report

Questions? Contact NAHQ Member Services at  info@nahqexemplifi.wpenginepowered.com or 847.375.4720.

Healthcare Quality and Safety Workforce Report: New Imperatives for Quality and Safety Mean New Imperatives for Workforce Development

Member Briefing Workshop and Healthcare Quality Week Webinar

October 7, at 12 p.m. CT

NAHQ will host an exclusive member briefing workshop where NAHQ CEO Stephanie Mercado and NAHQ President-Elect Nidia Williams will review the workforce report in-depth and prepare you to discuss it with your team and leadership during Healthcare Quality Week.

October 17, at 12 p.m. CT

To kick off Healthcare Quality Week, (HQW) NAHQ will host a complimentary webinar with NAHQ leaders to discuss the report, its impact and how you can leverage the report to your advantage.

Questions? Contact NAHQ Member Services at  info@nahqexemplifi.wpenginepowered.com or 847.375.4720.

Registered for NAHQ Next?

Please log into the virtual conference platform using the email address attached to your NAHQ account. Please use this time zone converter to confirm your start time.

Haven’t Registered for NAHQ Next?

You still have time! Register today for a multi-day virtual event that addresses the most urgent and important issues facing healthcare today that offers a full schedule of educational sessions organized around NAHQ’s twice-validated healthcare quality competency framework.

Register now: next.nahqexemplifi.wpenginepowered.com/register/

Questions? Contact NAHQ Member Services at  info@nahqexemplifi.wpenginepowered.com or 847.375.4720.

NAHQ Next On-Demand

Missed NAHQ Next? Don’t worry, you can purchase NAHQ Next on-demand and receive access to all content for 60 days from purchase. Benefit from actionable content that addresses issues head-on and features “how-tos” and results. Buy now and have the opportunity to receive 40+ CEs.

Buy Now

Questions? Contact NAHQ Member Services at  info@nahqexemplifi.wpenginepowered.com or 847.375.4720.

Laurie McGraw

<img decoding="async" class="size-medium wp-image-33751 alignleft" src="https://cdn.nahq.org/wp-content/uploads/2025/08/laurie-mcgraw-300x171.png" alt="" width="300" height="171" />Laurie McGraw

Chief Commercial Officer - Transcarent

Sessions of the Speaker

Laurie McGraw