Live Learning Lab – Leveraging the NAHQ Healthcare Quality Competency Framework to Strengthen Practice, Growth, and Impact
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Speakers:
Carole Guinane, RN BSBA MBA BBSS CPHQ
Founder and CEO, White Bee LLC
Jaclyn Hunter, MSHI RN CPHQ
Senior NAHQ Navigator, NAHQ
This first webinar of a two-part Learning Lab series explores the NAHQ Healthcare Quality Competency Framework, the industry standard that defines the knowledge, competencies, and skills needed to advance Quality and Safety across the continuum of care and discusses why the Framework matters now. The discussion will be grounded in current healthcare realities and the rapid evolution of quality roles. Participants will examine how shifting expectations have widened the competency gap, and why clearly defined competencies, beyond job titles or tasks, are essential for strengthening quality practice and advancing the profession. Participants will gain a clear overview of the Framework, including its domains and competencies, how it is built for everyone across roles and career stages, and how progressive skill development supports growth from entry-level practice through senior leadership. The Framework is positioned not as a checklist, but as a dynamic, workforce-based tool that reflects how quality work is performed in today’s healthcare environment.
Register now for part two of the Learning Lab series! Continue the conversation on May 20 in part two, which will build on this foundation and explore how macro-level industry trends align to the NAHQ Healthcare Quality Competency Framework.
Learning Objectives:
- Describe the purpose and structure of the NAHQ Healthcare Quality Competency Framework.
- Identify priority competencies for different roles, career stages, and organizational needs.
- Apply the Framework as a practical tool to identify strengths and gaps at the individual and team level.
Policies, Permissions, and Technical Requirements
Refund/Cancellation Policy
NAHQ will not issue any refunds or exchanges for online products once purchased. Please contact our customer service at 847.375.4720 or info@nahq.org with questions prior to purchase.
Technical Requirements
For on-demand web based products: Web browser and internet connection; pop-up windows enabled; Adobe flash player; computer equipped with audio output (speakers or headphones).
Permission Requests
For permission requests or proper usage information, contact us at info@nahq.org or write to the publisher at the address below:
National Association for Healthcare Quality
8600 W. Bryn Mawr Avenue, Suite 710 N
Chicago, IL 60631
Copyright
Copyright © by the National Association for Healthcare Quality. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, including but not limited to the process of scanning and digitization, or stored in a database or retrieval system without the prior written permission of the publisher.
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