On-Demand Learning Lab Part 3: Turning Safety Learning into Sustained Improvement
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Speaker:
Dr. Panissa Caldwell, DHA MHA BSN RN CSHA
Senior Director of Clinical Operations
Novant Health
Description:
Improving patient safety does not stop at identifying risks or responding to events. The real impact comes from how organizations communicate, engage, and ensure that learning leads to lasting change. In this final part of the three-part Learning Lab series, participants will focus on how to translate safety insights into sustained improvement across teams and systems. Attendees will explore practical approaches to harm communication with patients and families, strategies to engage frontline staff and leaders in ongoing learning, and governance structures that support clear decision making and follow through. This session brings the full series together by helping participants ensure that what is learned leads to meaningful, lasting improvements in safety outcomes.
Learning Objectives:
- Apply effective harm communication and resolution practices that support patients, families, and caregivers while aligning with organizational risk and legal processes.
- Integrate patient and family perspectives into safety learning through codesign, PFAC involvement, and patient reported safety insights.
- Design safety governance structures that support clear decision rights, escalation pathways, and closed loop follow-through on identified risks.
If you missed part one of the Learning Lab series, you can register for the on-demand version here.
If you missed part two of the Learning Lab series, you can register for the on-demand version here.
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