In this program, you will discover what quality measurement is and why it matters, how to set a clear and achievable aim, how to define a family of measures tightly linked to your aim, how to choose and collect the right data, and how to display and analyze your data in run and control charts to support improvement. Bring your own improvement project or idea and apply course concepts, tools, and methods or choose from several case studies to use as you apply course learnings. You will benefit from online lessons, live webinars, case studies, coaching, and peer interaction.
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NAHQ will not issue any refunds or exchanges for online products once purchased. Please contact our customer service at 847.375.4720 or info@nahq.org with questions prior to purchase.
Technical Requirements
For on-demand web based products: Web browser and internet connection; pop-up windows enabled; Adobe flash player; computer equipped with audio output (speakers or headphones).
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For permission requests or proper usage information, contact us at info@nahq.org or write to the publisher at the address below:
National Association for Healthcare Quality
8600 W. Bryn Mawr Avenue, Suite 710 N
Chicago, IL 60631
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Copyright © by the National Association for Healthcare Quality. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, including but not limited to the process of scanning and digitization, or stored in a database or retrieval system without the prior written permission of the publisher.
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