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  • A Healthy Preoccupation with Failure: Leveraging FMEA to Drive Safety

    FMEA is often treated as a regulatory compliance task—today’s program reframes it as a strategic, operational capability. The goal is to elevate FMEA from a Quality tool to an enterprise risk discipline—one that improves safety outcomes, strengthens regulatory confidence, and drives operational reliability. Most serious events are preceded by weak signals—variation, workarounds, and near misses. […]

  • Evolving Healthcare Landscape: Key Trends and Implications for Quality & Safety

    Speaker: Josh Berlin, JD Chief Executive Officer, rule of three, LLC Healthcare organizations are facing a convergence of increased pressures—margin expectations, workforce instability, digital transformation and AI adoption; care delivery fragmentation; shifting regulatory expectations and reimbursement models; all while continuing to improve patient care. Join Josh Berlin, CEO rule of three, for the 2nd webinar […]

  • OrAHQ | Ethics and Compliance of AI Use in Healthcare Settings Part III

    This is the last webinar in a 3-part series addressing the role of Ethics and Compliance when considering the use of AI in a healthcare setting. Part III will discuss protective measures and risk mitigation strategies if choosing to use AI in your healthcare organization. Cost is free to members of the following organizations: MAHQ, […]

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    Advancing Health Equity: Data-Driven Strategies to Reduce Disparities

    Join us for an inside look at how Blue Cross & Blue Shield of Rhode Island is advancing health equity through a data-driven, action-oriented approach. This session will highlight how equity is embedded into organizational strategy. Attendees will learn how data informs our Healthcare Quality and Access efforts and drives initiatives aimed at reducing disparities […]

  • The Constancy Effect: How Nursing’s 24/7/365 Presence Promotes Quality and Safety

    In this webinar, we reframe reliability in healthcare by distinguishing nurse constancy from traditional notions of consistency and standardization. Rather than focusing on episodic policies, audits, or initiatives, this session explores how the continuous presence and attentiveness of nurses operationalize high‑reliability principles in real time—before metrics change and before harm occurs. Participants will see how […]

  • Small-Scale Improvement Efforts and a Culture of Improvement

    Turn strategy into daily action. This webinar will focus on the strategy deployment roadmap and leadership engagement involving small-scale improvement efforts. Explore small deep dives, PDCA’s, Just-Do-It’s, Just-Stop- It’s, and Improvement Huddles as methods to Continuous Daily Improvement and creating a culture of improvement within a microsystem. Leave with practical approaches you can put to […]

  • Building A Culture of Continuous Readiness Across Your Organization

    Speaker: Steve Chinn, DPM, MS, MBA, FACHE, CPHQ, CPPS, CJCP Advizor1 LLC In today’s fast-changing healthcare environment, ongoing compliance is more than just a regulatory requirement; it is a strategic necessity for improving quality and patient safety. This session will provide healthcare quality professionals and leaders with practical strategies to embed readiness into daily operations, […]

  • HealthLocator: A Public, Digital Tool for Navigating Quality Care Choices

    HealthLocator aims to become the definitive, patient-centered resource for hospital performance — advancing transparency, trust, and clinical quality across the U.S. health care system. In essence, HealthLocator is a public service initiative rooted in peer-reviewed methods and designed to help patients find high-quality care while promoting accountability and improvement in health care delivery.

  • HealthLocator: A Public, Digital Tool for Navigating Quality Care Choices

    HealthLocator aims to become the definitive, patient-centered resource for hospital performance — advancing transparency, trust, and clinical quality across the U.S. health care system. In essence, HealthLocator is a public service initiative rooted in peer-reviewed methods and designed to help patients find high-quality care while promoting accountability and improvement in health care delivery.

  • NAHQ webinar

    NAHQ lnfo Session: Patient Safety Micro-Credential

    Now you can delve deeper into each of the 8 domains of the Healthcare Quality Competency Framework™ through our growing portfolio of short, virtual courses: NAHQ Micro-Credentials. Learn about them and our latest program: Patient Safety Micro-Credential, when you join us for this free info session. You'll hear from NAHQ Senior Director, Professional Development Aleese […]

    Free

  • Live Learning Lab Part 1 – Preventing Harm Before It Happens With Proactive Patient Safety Tools

    Speakers: Sherri Hobbs-Messick MSM, MSN, RN, CPHQ, CPPS Chief Quality, Safety and Experience Officer - University of Maryland Medical Center Maggie Kane, RN Senior Director of Patient Safety  - University of Maryland Medical Center Session Description: Patient safety starts long before an event occurs. In part one of a three-part Learning Lab series, participants will learn how to spot […]

  • Survey Survival Tips in 2026 – A Dive into the Changes and How They Impact the Survey Proc

    This presentation will provide an overview of the new infection prevention standards (The Joint Commission) and the crosswalk with CMS conditions of participation from the perspective of a former Joint Commission Surveyor. Our speaker will discuss the implications of the infection control chapter rewrite (TJC) as it relates to the survey process and provide solutions […]