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  • CPHQ prep certification logo

    NAHQ: CPHQ Virtual Instructor-Led Review Course

    NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in […]

  • CPHQ logo with gold gradient design

    NAHQ: CPHQ Info Session – Prep and Exam FAQs | March 2025

    Individuals with the Certified Professional in Healthcare Quality® (CPHQ) credential are more likely to hold higher job titles than those who do not have it. Set yourself up for success […]

  • OrAHQ | Smart Design, Better Outcomes: The Power of Human Behavior

    Topics to be covered: Quality Leadership and Integration-Stakeholder engagement; identifying resource needs to improve quality. Performance and Process Improvement: Establish teams, roles, responsibilities, and scope. Patient Safety: Integrate safety concepts […]

  • NEAHQ | Tools to Manage Change: Barriers to Success

    Change management in healthcare is essential for improving healthcare quality by enabling smooth transitions, reducing resistance, and ensuring sustained improvements. A well-planned approach to change benefits patients, providers, and the […]

  • NAHQ webinar logo on blue background

    NAHQ Insider Live April 2025

    Virtual

    The pressures on the healthcare industry, and especially Quality, are greater than ever. As the professional home for all who work in healthcare Quality & Safety, NAHQ is here for you. We have been monitoring the headlines and listening to you, the Quality community, to identify the greatest issues you are facing. During this timely and interactive […]

  • Advizor1 LLC | Accreditation Foundation 101

    This foundational program is designed for those individuals who are new to healthcare accreditation/regulatory compliance. The focus will be on the Joint Commission processes, with introductory information on Centers for […]

  • CPHQ prep certification logo

    NAHQ: CPHQ Virtual Instructor-Led Review Course

    NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable […]

  • AzAHQ | Emerging Technology and Tools: What Are the Risks?

    Join us at the AzAHQ 2025 Spring Conference to explore the latest advancements in digital health, human factors, compliance, and emerging health technologies. This event features expert speakers, interactive discussions, and practical insights to help you navigate the evolving landscape of healthcare innovation.

  • NEAHQ | Looking Back and Moving Forward: The Developmental Trajectory of Quality in Healthcare Over the Past Century and Implications for the Future

    Celebrate 50 years of NEAHQ with a look back over the major milestones in healthcare quality (Quality 1.0, 2.0, and 3.0) and then look ahead to Quality 4.0. This interactive presentation will include exercises in connecting your work to specific quality eras.  When looking ahead to Quality 4.0 the tension between AI and humanism will […]

  • NAHQ webinar logo on blue background

    NAHQ Info Session: NAHQ Micro-Credentials

    Now you can delve deeper into each of the 8 domains of the Healthcare Quality Competency Framework™ through our growing portfolio of short, virtual courses: NAHQ Micro-Credentials. Learn about them and our latest program: Performance and Process Improvement when you join us for this free info session. You'll hear from NAHQ Senior Director, Professional Development […]

    Free
  • CPHQ prep certification logo

    NAHQ: CPHQ Virtual Instructor-Led Review Course

    NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable […]

  • NAHQ learning lab logo with blue design

    NAHQ Learning Lab – Driving Change in Healthcare Part 1: People, Process, & Purpose

    Speaker(s): Samantha Crandall, PhD, RN, CPHQ, CPPS Director of Quality, Patient Safety and Clinical Performance Improvement Suburban Hospital, Johns Hopkins Medicine Principle Staff Armstrong Institute for Patient Safety and Quality Speaker(s): Briony DuBose, PhD, MHI, RN, ANA\C Fellow Lean Six Sigma Black Belt Sharp HealthCare   Change is constant in healthcare—and quality professionals are uniquely skilled in […]

  • NAHQ learning lab logo with blue design

    NAHQ Learning Lab – Driving Change in Healthcare Part 2: Applying Change Leadership in Action

    Speaker(s): Samantha Crandall, PhD, RN, CPHQ, CPPS Director of Quality, Patient Safety and Clinical Performance Improvement Suburban Hospital, Johns Hopkins Medicine Principle Staff Armstrong Institute for Patient Safety and Quality Speaker(s): Briony DuBose, PhD, MHI, RN, ANA\C Fellow Lean Six Sigma Black Belt Sharp HealthCare Speaker(s): Angel Rivera, MSHS, CRT, LSSBB  Performance Improvement Specialist | Quality and Patient […]

  • NAHQ Next logo with green and black design

    NAHQ next 2025 Info Session

    Virtual

    Positioning You For What’s Next NAHQ next is the premier industry event addressing the most urgent and important issues facing healthcare today. The 2 ½ day virtual event is packed with sessions featuring visionary healthcare leaders from top-tier organizations offering innovative, real-world solutions for how Quality & Safety can be activated to solve healthcare's greatest […]

    Free

  • The Hybrid Measure Reboot: What’s Changed, What’s Next, and Why It Matters

    CMS is moving full speed with mandatory Hybrid Hospital-Wide Readmission and Mortality measures, bringing revised specs, CCDE rules, and mapping requirements your teams must tackle now. This webinar breaks down what’s new, what’s critical, and how Hybrid measures fit into models like TEAM. Learn how to align your workflows and strategy to stay compliant, avoid […]

  • CPHQ prep certification logo

    NAHQ: CPHQ Virtual Instructor-Led Review Course

    NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable […]

  • NAHQ learning lab logo with blue design

    NAHQ Learning Lab – Driving Change in Healthcare Part 3: Implementing & Sustaining Change Across Disciplines

    Speaker(s): Samantha Crandall, PhD, RN, CPHQ, CPPS Director of Quality, Patient Safety and Clinical Performance Improvement Suburban Hospital, Johns Hopkins Medicine Principle Staff Armstrong Institute for Patient Safety and Quality Speaker(s): Briony DuBose, PhD, MHI, RN, ANA\C Fellow Lean Six Sigma Black Belt Sharp HealthCare The final session of the Driving Change in Healthcare series, the focus […]

  • AzAHQ | Perspectives in Transitions of Care

    This session will summarize why ongoing collaboration between acute and post-acute care settings is important to ensure effective communication to identify common drivers for readmissions, including conditions most frequently related […]

  • NCAHQ | Leveraging QI Tools to Improve Personal Health

    Hosted by the North Carolina Association for Healthcare Quality (NCAHQ). This webinar explores how principles of Quality Improvement (QI)—traditionally used in healthcare systems—can be adapted for personal and professional self-care […]

  • MAHQ | Breaking Down Barriers in ED Efficiency – Movement is Progress

    During the session, participants will learn to: Understand key principles for implementing change in high-acuity settings Apply evidence-based strategies to lead and sustain ED improvements Identify and overcome common barriers to patient flow Explore innovative models that enhance ED efficiency and staff support Improve patient experience through timely transactions and clear communication

  • Medisolv | Medisolv Healthcare Reporting Conference (HERE)

    The HERE Conference is Medisolv’s annual virtual event for healthcare quality leaders who refuse to settle for “good enough.” Over two days, you’ll hear from national voices like NAHQ and […]

  • CPHQ prep certification logo

    NAHQ: CPHQ Virtual Instructor-Led Review Course

    NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in […]

  • OrAHQ | CPHQ Review Course

    This is a review session for healthcare quality professionals who are preparing for the Certified Professional in Healthcare Quality (CPHQ) exam, or who want to expand their existing quality management […]

  • NAHQ Next logo with green and black design

    NAHQ next call for abstracts

    Are you passionate about healthcare Quality & Safety improvement? Share your innovative ideas, groundbreaking research and best practices in healthcare Quality & Safety improvement at NAHQ next. Submit your abstract […]

  • CPHQ prep certification logo

    NAHQ: CPHQ Virtual Instructor-Led Review Course

    NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in […]

  • NAHQ webinar logo on blue background

    NAHQ Info Session: NAHQ Micro-Credentials

    Now you can delve deeper into each of the 8 domains of the Healthcare Quality Competency Framework™ through our growing portfolio of short, virtual courses: NAHQ Micro-Credentials. Learn about them […]

    Free

  • AzAHQ | The Structure of Success: Defining Team Roles to Navigate Process Change

    Learn about a strategic blueprint for enhancing performance and process improvement in an evolving healthcare environment. Explore practical methodologies for establishing effective improvement teams, clearly defining their roles and responsibilities, and scoping their work to maximize impact and efficiency. healthcare system.

  • Leveraging the NAHQ Framework to Strengthen Practice, Growth, and Impact

    Speakers: Carole Guinane, RN BSBA MBA BBSS CPHQ Founder and CEO, White Bee LLC  Jaclyn Hunter, MSHI RN CPHQ Senior NAHQ Navigator, NAHQ  This first webinar of a two-part Learning Lab series explores the NAHQ Healthcare Quality Competency Framework, the industry standard that defines the knowledge, competencies, and skills needed to advance Quality and Safety across the continuum of care and […]

  • Quality Strategic Priorities & Strategy Deployment

    Introduction and overview of alignment improvement efforts to strategic priorities and utilizing strategy deployment to create an infrastructure and roadmap that engages all levels of leadership while empowering front-line stakeholders to make sustainable improvements.

  • NAHQ Insider Live

    NAHQ’s 50th anniversary is a profound milestone not just for NAHQ but for healthcare Quality & Safety as a whole. Join NAHQ CEO Stephanie Mercado as she reflects on how far we have come and shares an exciting new suite of solutions from NAHQ designed to help individuals and organizations build the capabilities needed for today and the future. Josh Berlin from Rule of […]

  • A Quality Improvement Project to Increase SMART Prescription at Discharge for Children admitted for Asthma Exacerbation

    Dr. Katherine Pumphrey will review a quality improvement (QI) project that increased single maintenance and reliever therapy (SMART) prescription at discharge for eligible pediatric patients admitted for asthma exacerbation, including in demographic strata where disparities are often observed. This project will highlight how (1) stakeholder analysis directly informs project design and (2) QI methodology can […]

  • Readiness Redefined: Modern Strategies for Sustained Accreditation Compliance

    Attendees will gain practical insights into how a modern Quality Management System (QMS) can reduce manual burden, improve visibility, and create defensible, always-on compliance—without adding work for already stretched teams. If your role involves answering to regulators, executives, or the board, this webinar will provide strategies to elevate oversight while enabling your teams to focus […]

  • May 2026 CPHQ Prep Virtual Class

    NAHQ’s instructor led CPHQ Prep Virtual Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable […]

  • Large-Scale Improvement Efforts and a Culture of Improvement

    Learn how to build a strategy deployment roadmap that connects large-scale improvement efforts — Value Stream Analysis Events, Projects, and Rapid Process Improvement Events — directly to organizational strategic priorities. This session explores how leaders can move from planning to execution by structuring engagement around the work that drives the biggest impact.

  • A Healthy Preoccupation with Failure: Leveraging FMEA to Drive Safety

    FMEA is often treated as a regulatory compliance task—today’s program reframes it as a strategic, operational capability. The goal is to elevate FMEA from a Quality tool to an enterprise risk discipline—one that improves safety outcomes, strengthens regulatory confidence, and drives operational reliability. Most serious events are preceded by weak signals—variation, workarounds, and near misses. […]

  • Evolving Healthcare Landscape: Key Trends and Implications for Quality & Safety

    Speaker: Josh Berlin, JD Chief Executive Officer, rule of three, LLC Healthcare organizations are facing a convergence of increased pressures—margin expectations, workforce instability, digital transformation and AI adoption; care delivery fragmentation; shifting regulatory expectations and reimbursement models; all while continuing to improve patient care. Join Josh Berlin, CEO rule of three, for the 2nd webinar […]

  • OrAHQ | Ethics and Compliance of AI Use in Healthcare Settings Part III

    This is the last webinar in a 3-part series addressing the role of Ethics and Compliance when considering the use of AI in a healthcare setting. Part III will discuss protective measures and risk mitigation strategies if choosing to use AI in your healthcare organization. Cost is free to members of the following organizations: MAHQ, […]

  • Industry events logo on a white background.

    Advancing Health Equity: Data-Driven Strategies to Reduce Disparities

    Join us for an inside look at how Blue Cross & Blue Shield of Rhode Island is advancing health equity through a data-driven, action-oriented approach. This session will highlight how equity is embedded into organizational strategy. Attendees will learn how data informs our Healthcare Quality and Access efforts and drives initiatives aimed at reducing disparities […]

  • The Constancy Effect: How Nursing’s 24/7/365 Presence Promotes Quality and Safety

    In this webinar, we reframe reliability in healthcare by distinguishing nurse constancy from traditional notions of consistency and standardization. Rather than focusing on episodic policies, audits, or initiatives, this session explores how the continuous presence and attentiveness of nurses operationalize high‑reliability principles in real time—before metrics change and before harm occurs. Participants will see how […]