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  • NAHQ learning lab logo in blue and black.

    NAHQ Insider Live

    Join members of our Board of Directors and NAHQ CEO Stephanie Mercado for this insightful discussion and Q&A session. You'll hear about the exciting progress NAHQ has made in elevating […]

  • CPHQ certification logo by NAHQ Healthcare Quality

    NAHQ: CPHQ Info Session

    Individuals with the Certified Professional in Healthcare Quality® (CPHQ) credential are more likely to hold higher job titles than those who do not have it. Set yourself up for success in advancing your career by earning the CPHQ: the only accredited certification in the profession of healthcare quality. Learn more about what it takes to […]

  • CPHQ certification badge in healthcare quality

    NAHQ: CPHQ Recertification FAQ Session

    Recertifying is essential. Protect your credential. The CPHQ validates your knowledge of healthcare quality and demonstrates your dedication to the field. As the profession of healthcare quality rapidly changes, it is vital that you maintain the skills and credibility gained through the CPHQ by recertifying the credential. This valuable session is specially designed to guide […]

  • NAHQ Next logo on white background

    NAHQ next 2024

    NAHQ next 2024 September 9 - 11, 2024   Each year NAHQ next features a premier roster of high-caliber, credentialed and visionary speakers who bring hard-hitting, assumptions-challenging messages on the state of healthcare and its future. NAHQ next 2024 will be a virtual-only event. Registration is now open! Learn more

  • Industry events logo on a white background.

    Better Quality Through Better Measurement Online Course with Coaching

    In this program, you will discover what quality measurement is and why it matters, how to set a clear and achievable aim, how to define a family of measures tightly linked to your aim, how to choose and collect the right data, and how to display and analyze your data in run and control charts […]

  • Healthcare Quality Week, October 20-26

    Healthcare Quality Week 2024

    Save the Date! Healthcare Quality Week (HQW) is a dedicated time to acknowledge the progress made by healthcare and quality professionals toward improving patient outcomes and to prepare ourselves for the many challenges and opportunities that lie ahead. Learn more about the event.   Healthcare Quality Week History Healthcare Quality Week was established by the […]

  • CPHQ prep certification logo

    NAHQ: CPHQ Virtual Instructor-Led Review Course

    NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable […]

  • CPHQ prep certification logo

    NAHQ: CPHQ Info Session

    Individuals with the Certified Professional in Healthcare Quality® (CPHQ) credential are more likely to hold higher job titles than those who do not have it. Set yourself up for success in advancing your career by earning the CPHQ: the only accredited certification in the profession of healthcare quality. Learn more about what it takes to […]

  • NAHQ learning lab logo with blue design

    NAHQ Learning Lab – What Does Good Quality Mean to You?

    Speaker: Tanya Stinson, MHQS, CMBB, MCBA, CRP  This presentation will discuss the use of the Voice of Customer tool, along with Lean and Six Sigma methods to eliminate wastes, errors, and inefficiencies from day-to-day processes. Learning Objectives: Learn what a process is, what Lean and Six Sigma are, and how to use the methodology to eliminate […]

  • NAHQ webinar logo on blue background

    NAHQ Info Session: NAHQ Micro-Credentials

    Now you can delve deeper into each of the 8 domains of the Healthcare Quality Competency Framework™ through our growing portfolio of virtual courses: NAHQ Micro-Credentials. Learn about them and our first one: Health Data Analytics when you join us for this free info session. You'll hear from our subject matter expert, Timothy McClung, MPH, […]

  • NAHQ logo, healthcare quality organization

    NAHQ insider live

    Join NAHQ CEO Stephanie Mercado and NAHQ President Patricia Resnick for NAHQ insider live. This open forum gives you an inside look into the latest and greatest things NAHQ is doing to elevate the profession and advance the discipline of healthcare Quality & Safety. You’ll hear what it means to you and impactful ways you […]

  • Industry events logo on a white background.

    AI-Powered Insights: Redefining Patient Experience Analysis

    Learn how artificial intelligence tools can improve quantitative and qualitative analysis of patient experience data. Objectives: Participants will be able to describe the benefits and drawbacks of using AI in healthcare Participants will be able to describe how AI tools can improve data analysis

  • CPHQ prep certification logo

    NAHQ: CPHQ Virtual Instructor-Led Review Course

    NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in […]

  • NAHQ learning lab logo with blue design

    NAHQ Learning Lab – CMS Patient Safety Structural Measure Information Session

    Speaker: Michelle Schreiber, MD | Kathleen M.B. Balestracci, PhD, MSW Details: This session will feature Dr. Michelle Schreiber, Deputy Director of the Center for Clinical Standards and Quality (CCSQ) and Director of the Quality Measurement and Value-Based Incentives Group (QMVIG) at CMS. Dr. Schreiber will provide an in-depth look at the measure’s components and its […]

  • InAHQ | Healthcare Quality Management: CPHQ Review

    This workshop is designed to help prepare you for the CPHQ exam, or to provide an orientation to the role of a healthcare quality professional. Dr’s. Townsend and Geiselman will: […]

  • CPHQ prep certification logo

    NAHQ: CPHQ Virtual Instructor-Led Review Course

    NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in […]

  • CPHQ logo with gold gradient design

    NAHQ: CPHQ Info Session – Prep and Exam FAQs | March 2025

    Individuals with the Certified Professional in Healthcare Quality® (CPHQ) credential are more likely to hold higher job titles than those who do not have it. Set yourself up for success […]

  • OrAHQ | Smart Design, Better Outcomes: The Power of Human Behavior

    Topics to be covered: Quality Leadership and Integration-Stakeholder engagement; identifying resource needs to improve quality. Performance and Process Improvement: Establish teams, roles, responsibilities, and scope. Patient Safety: Integrate safety concepts […]

  • NEAHQ | Tools to Manage Change: Barriers to Success

    Change management in healthcare is essential for improving healthcare quality by enabling smooth transitions, reducing resistance, and ensuring sustained improvements. A well-planned approach to change benefits patients, providers, and the […]

  • NAHQ webinar logo on blue background

    NAHQ Insider Live April 2025

    Virtual

    The pressures on the healthcare industry, and especially Quality, are greater than ever. As the professional home for all who work in healthcare Quality & Safety, NAHQ is here for you. We […]

  • Advizor1 LLC | Accreditation Foundation 101

    This foundational program is designed for those individuals who are new to healthcare accreditation/regulatory compliance. The focus will be on the Joint Commission processes, with introductory information on Centers for […]

  • CPHQ prep certification logo

    NAHQ: CPHQ Virtual Instructor-Led Review Course

    NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in […]

  • AzAHQ | Emerging Technology and Tools: What Are the Risks?

    Join us at the AzAHQ 2025 Spring Conference to explore the latest advancements in digital health, human factors, compliance, and emerging health technologies. This event features expert speakers, interactive discussions, […]

  • NEAHQ | Looking Back and Moving Forward: The Developmental Trajectory of Quality in Healthcare Over the Past Century and Implications for the Future

    Celebrate 50 years of NEAHQ with a look back over the major milestones in healthcare quality (Quality 1.0, 2.0, and 3.0) and then look ahead to Quality 4.0. This interactive presentation will include exercises in connecting your work to specific quality eras.  When looking ahead to Quality 4.0 the tension between AI and humanism will […]

  • NAHQ webinar logo on blue background

    NAHQ Info Session: NAHQ Micro-Credentials

    Now you can delve deeper into each of the 8 domains of the Healthcare Quality Competency Framework™ through our growing portfolio of short, virtual courses: NAHQ Micro-Credentials. Learn about them and our latest program: Performance and Process Improvement when you join us for this free info session. You'll hear from NAHQ Senior Director, Professional Development […]

    Free
  • CPHQ prep certification logo

    NAHQ: CPHQ Virtual Instructor-Led Review Course

    NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable […]

  • NAHQ learning lab logo with blue design

    NAHQ Learning Lab – Driving Change in Healthcare Part 1: People, Process, & Purpose

    Speaker(s): Samantha Crandall, PhD, RN, CPHQ, CPPS Director of Quality, Patient Safety and Clinical Performance Improvement Suburban Hospital, Johns Hopkins Medicine Principle Staff Armstrong Institute for Patient Safety and Quality Speaker(s): Briony DuBose, PhD, MHI, RN, ANA\C Fellow Lean Six Sigma Black Belt Sharp HealthCare   Change is constant in healthcare—and quality professionals are uniquely skilled in […]

  • NAHQ Next logo with green and black design

    NAHQ next 2025 Info Session

    Virtual

    Positioning You For What’s Next NAHQ next is the premier industry event addressing the most urgent and important issues facing healthcare today. The 2 ½ day virtual event is packed with sessions featuring visionary healthcare leaders from top-tier organizations offering innovative, real-world solutions for how Quality & Safety can be activated to solve healthcare's greatest […]

    Free

  • The Hybrid Measure Reboot: What’s Changed, What’s Next, and Why It Matters

    CMS is moving full speed with mandatory Hybrid Hospital-Wide Readmission and Mortality measures, bringing revised specs, CCDE rules, and mapping requirements your teams must tackle now. This webinar breaks down what’s new, what’s critical, and how Hybrid measures fit into models like TEAM. Learn how to align your workflows and strategy to stay compliant, avoid […]

  • CPHQ prep certification logo

    NAHQ: CPHQ Virtual Instructor-Led Review Course

    NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable […]

  • NAHQ learning lab logo with blue design

    NAHQ Learning Lab – Driving Change in Healthcare Part 3: Implementing & Sustaining Change Across Disciplines

    Speaker(s): Samantha Crandall, PhD, RN, CPHQ, CPPS Director of Quality, Patient Safety and Clinical Performance Improvement Suburban Hospital, Johns Hopkins Medicine Principle Staff Armstrong Institute for Patient Safety and Quality Speaker(s): Briony DuBose, PhD, MHI, RN, ANA\C Fellow Lean Six Sigma Black Belt Sharp HealthCare The final session of the Driving Change in Healthcare series, the focus […]

  • AzAHQ | Perspectives in Transitions of Care

    This session will summarize why ongoing collaboration between acute and post-acute care settings is important to ensure effective communication to identify common drivers for readmissions, including conditions most frequently related to readmissions, such as sepsis and heart failure. The session will close with sharing tools and resources to assist your organization in your care coordination […]

  • PAHQ | The Top 10 Health Technology Hazards for 2025: Managing the Risks Associated with AI and Other Hazards

    Health technologies play a critical role in patient care—but they also can be a key contributor to adverse events if organizations do not proactively identify possible sources of danger or difficulty with those technologies and take steps to minimize the risks. This session will inform participants about several high-impact health technology hazards and help them […]

  • NCAHQ | Leveraging QI Tools to Improve Personal Health

    Hosted by the North Carolina Association for Healthcare Quality (NCAHQ). This webinar explores how principles of Quality Improvement (QI)—traditionally used in healthcare systems—can be adapted for personal and professional self-care practices. There will also be a discussion on how to use data-driven decision-making and continuous improvement frameworks to create and evaluate a customized self‑care plan.

  • MAHQ | Breaking Down Barriers in ED Efficiency – Movement is Progress

    During the session, participants will learn to: Understand key principles for implementing change in high-acuity settings Apply evidence-based strategies to lead and sustain ED improvements Identify and overcome common barriers to patient flow Explore innovative models that enhance ED efficiency and staff support Improve patient experience through timely transactions and clear communication

  • Medisolv | Medisolv Healthcare Reporting Conference (HERE)

    The HERE Conference is Medisolv’s annual virtual event for healthcare quality leaders who refuse to settle for “good enough.” Over two days, you’ll hear from national voices like NAHQ and The Leapfrog Group, alongside Medisolv’s clinical and data experts. Sessions will spotlight the 2026 CMS changes, showcase new solution features, and reveal the strategies leading […]

  • NAHQ learning lab logo with blue design

    NAHQ Learning Lab – The Role of Human Factors in Patient Safety Culture

    Speaker(s): Ellen Evans, MN, MPH, RN, CPHQ, CJCP, CPPS Director of Accreditation and Patient Safety Northside Hospital Understanding the concepts of Human Factors is imperative to building safe processes for both patients and staff. The concept of the Dirty Dozen from the Federal Aviation Administration provides a solid foundation for understanding human factors and identifying ways […]

  • CPHQ prep certification logo

    NAHQ: CPHQ Virtual Instructor-Led Review Course

    NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable […]

  • Foundation for Healthcare Quality | 22nd Annual Northwest Patient Safety Conference

    The Washington Patient Safety Coalition, Health Quality BC and Oregon Patient Safety Commission present the 22nd annual Northwest Patient Safety Conference on October 16-17, 2025. It unites healthcare professionals, providers, patients, families, and caregivers in all care settings from all over the world. The theme is “Navigating Rough Seas.” The conference will provide insight, actionable […]

  • WAHQ | Quality Improvement and Patient Safety Across the Continuum of Care

    This one day conference offers opportunities to learn and network with healthcare quality professionals. Agenda highlights: • Innovative Strides: Advancing Acute Care through a Regional Mobility Initiative • Early Identification of Sepsis: Pre-Sepsis in Wound Patients • Managing Our Population: Public Health Communication Across the Continuum • Healthcare Well-being – Putting People First: Supporting Teams […]

  • OrAHQ | CPHQ Review Course

    This is a review session for healthcare quality professionals who are preparing for the Certified Professional in Healthcare Quality (CPHQ) exam, or who want to expand their existing quality management […]

  • NAHQ Next logo with green and black design

    NAHQ next call for abstracts

    Are you passionate about healthcare Quality & Safety improvement? Share your innovative ideas, groundbreaking research and best practices in healthcare Quality & Safety improvement at NAHQ next. Submit your abstract […]

  • CPHQ prep certification logo

    NAHQ: CPHQ Virtual Instructor-Led Review Course

    NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in […]

  • NAHQ webinar logo on blue background

    NAHQ Info Session: NAHQ Micro-Credentials

    Now you can delve deeper into each of the 8 domains of the Healthcare Quality Competency Framework™ through our growing portfolio of short, virtual courses: NAHQ Micro-Credentials. Learn about them […]

    Free

  • Quality Strategic Priorities & Strategy Deployment

    Introduction and overview of alignment improvement efforts to strategic priorities and utilizing strategy deployment to create an infrastructure and roadmap that engages all levels of leadership while empowering front-line stakeholders […]

  • NAHQ Insider Live

    NAHQ’s 50th anniversary is a profound milestone not just for NAHQ but for healthcare Quality & Safety as a whole. Join NAHQ CEO Stephanie Mercado as she reflects on how far we have come and shares an exciting new […]

  • May 2026 CPHQ Prep Virtual Class

    NAHQ’s instructor led CPHQ Prep Virtual Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in […]

  • Large-Scale Improvement Efforts and a Culture of Improvement

    Learn how to build a strategy deployment roadmap that connects large-scale improvement efforts — Value Stream Analysis Events, Projects, and Rapid Process Improvement Events — directly to organizational strategic priorities. […]