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  • NAHQ learning lab logo with blue design

    NAHQ Learning Lab – Leading Through Change: Positioning Your Organization for Success in the CMS Transforming Episode Accountability Model (TEAM)

    Speaker: Patricia Resnik, MJ, MBA, RRT, FACHE, CPHQ, CHC, CHPC, CMAC NAHQ Board President Compliance Officer, HealPros CMS’s Transforming Episode Accountability Model (TEAM) performance year 1 begins January 1, 2026, and will significantly reshape how quality, outcomes, and accountability are measured in healthcare. This webinar brings the TEAM model into focus at a critical moment, giving […]

  • OrAHQ | CPHQ Review Course

    This is a review session for healthcare quality professionals who are preparing for the Certified Professional in Healthcare Quality (CPHQ) exam, or who want to expand their existing quality management skills. Attendees will be able to identify areas within the CPHQ certification content outline where they are strong in their knowledge and where they are […]

  • NAHQ learning lab logo with blue design

    NAHQ Learning Lab – Joint Commission’s Accreditation 360: Turning Standards into Strategies for Quality and Safety

    Speaker(s): Ken Grubbs, DNP, MBA, RN Executive Vice President, Accreditation and Certification Operations (ACO) and Chief Nursing Officer Joint Commission   Robert Campbell, PharmD, BCSCP Sr. Director, Standards Interpretation, Accreditation, Decision Management, Medication Safety - Division of Accreditation and Certification Operations Joint Commission   Join Joint Commission for an insightful discussion on the future of […]

  • OrAHQ | Ethics and Compliance of AI Use in Healthcare Settings Part I

    This is the first webinar in a 3-part series considering the role of Ethics and Compliance when considering the use of AI in a healthcare setting. Part I will distinguish between ethics and compliance when considering AI use, review the regulatory landscape surrounding AI use in healthcare, and discuss how to conduct a risk assessment […]

  • NAHQ learning lab logo with blue design

    NAHQ Learning Lab – Energizing Direct Report Rounding: A Key Tool in High Reliability Organizing

    Speaker(s): Elaine J. Huggins, RN, MSN, CPHQ, LSS Master Black Belt QSI Consultant VI, National HRO Consultant Kaiser Permanente   Celine Gray, MBA, LSSBB, CPXP Quality Safety Improvement Consultant VI, National Care Experience Daily Management System and KP Rounding National Lead Kaiser Permanente Consistent, high-quality direct reporting is a cornerstone of a High Reliability Organization—but […]

  • NAHQ Next logo with green and black design

    NAHQ next call for abstracts

    Are you passionate about healthcare Quality & Safety improvement? Share your innovative ideas, groundbreaking research and best practices in healthcare Quality & Safety improvement at NAHQ next. Submit your abstract […]

  • CPHQ prep certification logo

    NAHQ: CPHQ Virtual Instructor-Led Review Course

    NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in […]

  • NAHQ webinar logo on blue background

    NAHQ Info Session: NAHQ Micro-Credentials

    Now you can delve deeper into each of the 8 domains of the Healthcare Quality Competency Framework™ through our growing portfolio of short, virtual courses: NAHQ Micro-Credentials. Learn about them […]

    Free

  • Quality Strategic Priorities & Strategy Deployment

    Introduction and overview of alignment improvement efforts to strategic priorities and utilizing strategy deployment to create an infrastructure and roadmap that engages all levels of leadership while empowering front-line stakeholders […]

  • NAHQ Insider Live

    NAHQ’s 50th anniversary is a profound milestone not just for NAHQ but for healthcare Quality & Safety as a whole. Join NAHQ CEO Stephanie Mercado as she reflects on how far we have come and shares an exciting new […]

  • May 2026 CPHQ Prep Virtual Class

    NAHQ’s instructor led CPHQ Prep Virtual Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in […]

  • Large-Scale Improvement Efforts and a Culture of Improvement

    Learn how to build a strategy deployment roadmap that connects large-scale improvement efforts — Value Stream Analysis Events, Projects, and Rapid Process Improvement Events — directly to organizational strategic priorities. […]

  • Small-Scale Improvement Efforts and a Culture of Improvement

    Turn strategy into daily action. This webinar will focus on the strategy deployment roadmap and leadership engagement involving small-scale improvement efforts. Explore small deep dives, PDCA’s, Just-Do-It’s, Just-Stop- It’s, and […]

  • NAHQ webinar

    NAHQ lnfo Session: Patient Safety Micro-Credential

    Now you can delve deeper into each of the 8 domains of the Healthcare Quality Competency Framework™ through our growing portfolio of short, virtual courses: NAHQ Micro-Credentials. Learn about them […]

    Free

  • Learning Lab Part 1: Preventing Harm Before It Happens With Proactive Patient Safety Tools

    Speakers: Sherri Hobbs-Messick MSM, MSN, RN, CPHQ, CPPS Chief Quality, Safety and Experience Officer - University of Maryland Medical Center Maggie Kane, RN Senior Director of Patient Safety  - University of Maryland Medical Center Session Description: Patient safety starts long before an event occurs. In part one of a three-part Learning Lab series, participants will learn how to spot […]

  • Survey Survival Tips in 2026 – A Dive into the Changes and How They Impact the Survey Proc

    This presentation will provide an overview of the new infection prevention standards (The Joint Commission) and the crosswalk with CMS conditions of participation from the perspective of a former Joint Commission Surveyor. Our speaker will discuss the implications of the infection control chapter rewrite (TJC) as it relates to the survey process and provide solutions […]

  • 8th Global Congress On Pediatric & Neonatal Care

    We are excited to announce the 8th Global Congress on Pediatrics & Neonatal Care, taking place July 22–23, 2026, in Tokyo, Japan, and online. Theme: “Shaping the Future of Child and Neonatal Health through Innovation and Impact” This premier event will bring together pediatricians, neonatologists, researchers, clinicians, and healthcare professionals from across the globe to […]

  • Learning Lab Part 2: Making Sense of Safety Events: From Reporting to Action

    Virtual

    Speaker/s: Carla Snyder, MHA, MT(ASCP)SBB Executive Director Nebraska Coalition for Patient Safety Description: Once a safety event or near miss occurs, the real challenge becomes making sense of what happened and deciding what to do next. This part two of the three-part Learning Lab series focuses on how to evaluate event reports, conduct effective reviews, […]

  • AI-Enhanced Incident Reports: Identifying Root Causes and Tracking Trends

    This presentation outlines how artificial intelligence can be integrated into existing incident reporting systems to improve patient safety, reduce subjectivity, and enable proactive risk management. Using Nicklaus Children’s Health System as the case study, the presentation explains how a homegrown AI tool (“AskNick”) is integrated with RL Solutions to analyze incident reports using natural language […]

  • Leadership Development and a Standard Work Foundation

    Join the Ohio Association for Healthcare Quality (OAHQ) for a focused presentation on practical leadership development. Discover how the most effective healthcare quality leaders are cultivated through active participation in strategy deployment methods. We will explore how empowering your team to drive continuous daily improvement naturally builds essential leadership capabilities.

  • Learning Lab Part 3: Turning Safety Learning into Sustained Improvement

    Virtual

    Speaker:    Dr. Panissa Caldwell, DHA MHA BSN RN CSHA Senior Director of Clinical Operations Novant Health  Description: Improving patient safety does not stop at identifying risks or responding to events. The real impact comes from how organizations communicate, engage, and ensure that learning leads to lasting change. In this final part of the three-part Learning […]

  • NAHQ next 2026

    Positioning You For What’s Next NAHQ next is the premier industry event addressing the most urgent and important issues facing healthcare today. The 2 ½ day virtual event is packed with sessions featuring visionary healthcare leaders from top-tier organizations offering innovative, real-world solutions for how Quality & Safety can be activated to solve healthcare's greatest challenges. All […]

  • Industry events logo on a white background.

    How to Run a Rapid Performance Improvement Workshop

    Join us to: Define and scope the right problem to maximize impact Strengthen communication strategies to drive alignment and engagement Lead each stage of the RPIW with confidence Establish post- RPIW accountability to sustain improvements

  • Learning Lab: Navigating Risk in Healthcare Quality and Safety

    Virtual

    Speakers: Carolyn Bailey, CPHRM, CHSP, DFASHRM Administrative Director, Risk Management, Blessing Corporate Services  Brenda Barton, MSN, RN, CCM  Administrative Director Quality & Patient Safety, Blessing Corporate Services    Description:  Healthcare quality and safety-oriented teams are increasingly expected to identify and respond to clinical and operational risks before issues escalate. This 1-hour Learning Lab will focus on how the […]

  • Healthcare Quality Week

    Healthcare Quality Week (HQW), brought to you by NAHQ, is a dedicated time to celebrate the discipline and raise awareness of the positive impact those working in healthcare quality and safety have in their organizations and communities. Quality has taken center stage and more people working in healthcare quality and safety are being called upon […]

  • 24th Global Summit on Nursing Education & Health Care scheduled to take place on October 19–20, 2026 in Tokyo, Japan

    We are honored to invite you to the 24th Global Summit on Nursing Education & Health Care, scheduled to take place on October 19–20, 2026, in the vibrant city of Tokyo, Japan. Theme:“Fostering Excellence in Nursing: Research, Education & Collaborative Practice” Participants will have the opportunity to:s ✔ Discover innovative research and best practices in […]

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    Joint Commission Accreditation 360: Experiences With a New Survey Process

    With its Accreditation 360 initiative, Joint Commission has changed key elements of the survey process. Learn how one hospital navigated these changes and how you can apply lessons learned to your hospital’s survey readiness program. Attendees will learn strategies to prevent common survey findings, some best practices around coordinating regulatory visits, and how to leverage […]

  • Industry events logo on a white background.

    Practical Testing of AI in Improvement

    Explore the intersection of healthcare improvement and artificial intelligence (AI), including key challenges in integrating AI into improvement activities. Participants will apply practical PDSA tests using AI chatbots and develop routines for learning and using AI effectively in practice.