Achieving a 360-Degree Understanding of Quality
December 2021
Cathy Duquette and Stephanie Mercado
The industry has tended to be so focused on what needs to be improved in healthcare, that we have not given enough attention to systemically addressing how these improvements will be made.
There is a roadmap to healthcare Quality excellence. NAHQ can help you follow it.
The NAHQ Healthcare Quality Competency Framework™ serves as the industry-standard, defining the Quality Safety competencies, skills and behaviors required to advance Quality & Safety excellence across the healthcare continuum.
This expert-created, data-informed framework is continuously validated and updated by NAHQ to ensure it provides the most up-to-date information, guiding professionals, organizations, and the healthcare industry to create a competent, coordinated workforce prepared to deliver healthcare excellence.




