National Association for Healthcare Quality Celebrates Growing Profession and Discipline with Special Events During Healthcare Quality Week Oct. 15-21

Exclusive Screening of Award-Winning HBO Documentary BLEED OUT to be Featured Among Other Must-See Complimentary Sessions

CHICAGO (October 12, 2023)In honor of all the professionals devoted to advancing the discipline of healthcare quality and safety, The National Association for Healthcare Quality® (NAHQ) is celebrating Healthcare Quality Week (HQW) during October 15-21, 2023 with a special lineup of events. Complimentary, virtual webinars addressing critical quality and safety issues in healthcare will be accessible to all registrants – healthcare professionals and the general public.

Quality is taking center stage and a growing number of people are contributing to this important work. In fact, those earning the Certified Professional in Healthcare Quality (CPHQ) certification has grown by 35 percent and NAHQ membership has grown by more than 25 percent over the last five years. As one of the only events of its kind that spotlights the value these professionals bring to the industry, HQW will bring together some of the greatest minds in healthcare quality and safety as they share their success, collaborate on effective strategies, and gain valuable insights and knowledge to further propel their careers.

“Healthcare Quality Week is a dedicated time to celebrate the profession and discipline and raise awareness of the positive impact quality and safety healthcare professionals have in their organizations and communities,” said  Stephanie Mercado, CAE, CPHQ, chief executive officer and executive director of NAHQ. “People working in healthcare quality and safety are no longer the best kept secret in healthcare. They are the people that are driving change that will result in lower-cost, high-quality and safer healthcare.”

An exclusive screening of the award-winning HBO documentary, BLEED OUT will be offered to registrants. This important and thought-provoking documentary chronicles one son’s decade-long experience with the American healthcare system and its impact on his family. The film is a must-watch for all who care about healthcare quality and safety.

According to an Office of Inspector General (OIG) Report, 1 in 4 Medicare patients have experienced patient harm during their hospital stays. Patient harm includes adverse events and temporary harm events.1

“Patient advocacy is not only a right, it’s a responsibility. This was my key message in the film,” said Steve Burrows, writer, director and producer of BLEED OUT. “My mother’s story taught me the immense value of dedicated professionals in the quality and safety discipline, and I am honored to share it again during NAHQ’s Healthcare Quality Week.”

NAHQ will be offering the following complimentary webinars, open to all, during HQW. People working in healthcare quality and safety of all levels are encouraged to invite their colleagues and teammates to attend these webinars, highlighting the issues critical to healthcare quality and safety:

Rebranding Quality

Monday, Oct. 16 at 12 – 12:30pm CST

Join NAHQ’s CEO, Stephanie Mercado, in exploring a future focused on transformational leadership and shifting from compliance to excellence in healthcare quality, aiming to inspire the workforce to deliver their best rather than just fulfilling checkboxes. Don’t miss this opportunity to reset the definition of healthcare quality and align teams towards achieving excellence in healthcare.

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BLEED OUT Documentary

Tuesday, Oct. 17 at 12 – 1:30 pm CST

Join us for an eye-opening journey into the heart of America’s healthcare system in the award-winning documentary BLEED OUT. Follow a son’s decade-long investigation, using archival footage and expert interviews, as he uncovers the shocking truth about medical errors, revealing them as the third-leading cause of death in the United States.

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BLEED OUT Documentary Discussion

Wednesday, Oct. 18 at 12 – 1:15pm CST

Join us for a thought-provoking discussion with a panel of experts about the BLEED OUT documentary. Explore key themes like telehealth, data ethics, workforce competence, and accountability, and gain insights to drive change in your organization, all while engaging in a meaningful conversation about medical errors.

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Chief Quality Officers: Preparing the Healthcare Workforce to Lead

Thursday, Oct. 19 at 12 – 12:45 PM CST

Learn from a panel of Chief Quality Officers (CQOs) about strategies and steps they employ to advance quality and safety in their organizations, emphasizing the importance of their specialized knowledge and skills in reducing costs and improving patient care.

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NAHQ Update

Thursday, Oct. 19 at 3 – 3:20 PM CST

NAHQ is moving the needle on healthcare. Hear from NAHQ leadership about NAHQ’s success this past year, where we are headed as an organization and profession and how together we will make an even bigger impact.

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Ethical Leadership: Creating Psychological Safety at all Levels of the Organization

Friday, Oct. 20 at 12 – 12:30 PM CST

Join us for a transformative session addressing the surprising finding that 41 percent of healthcare quality professionals do not see themselves as responsible for integrating ethical standards into their practice. Discover actionable strategies to foster a psychologically safe healthcare environment and promote ethical practices for delivering top-quality care.

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Each session is free and available to all. Interested participants can register for any of the sessions at All webinars, with the exception of the BLEED OUT documentary, will also be available for access after Healthcare Quality Week. Register now. #HQW2023 #NAHQ


About NAHQ

The National Association for Healthcare Quality® (NAHQ) is the only organization dedicated to healthcare quality pros, defining the standard of excellence for the profession, and equipping professionals and organizations across the continuum of healthcare to meet these standards. NAHQ believes that to reduce variability in healthcare delivery, we must first reduce variability in healthcare quality competencies, so we focus our efforts on healthcare quality competencies and workforce development. NAHQ published the first and only Healthcare Quality Competency Framework and validated it twice in the market. We offer the only accredited certification in healthcare quality, the Certified Professional in Healthcare Quality® (CPHQ), extensive educational programming, networking opportunities and career resources to help healthcare quality professionals enhance their competencies and their value. Learn more at

1US Department of Health and Human Services – Office of Inspector General (OIG) Report Adverse Events in Hospitals: A Quarter of Medicare Patients Experienced Harm in October 2018.pdf, p. 2)


Media Contacts:

Mary Pettersen
PR and Communications Director
National Association for Healthcare Quality

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