This product provides current CPHQs with a physical copy of their certificate and a CPHQ pin. Both items will be mailed to the primary address on your account and may take up to 14 days for the item to be received. If the certificate and/or pin you receive is damaged, please notify NAHQ within 14 days of receiving this item to request a replacement or refund.

Refund/Cancellation Policy

NAHQ will not issue any refunds or exchanges for online products once purchased. Please contact our customer service at 847.375.4720 or with questions prior to purchase.

Technical Requirements

For on-demand web based products: Web browser and internet connection; pop-up windows enabled; Adobe flash player; computer equipped with audio output (speakers or headphones).

Permission Requests

For permission requests or proper usage information, contact us at or write to the publisher at the address below:

National Association for Healthcare Quality
8600 W. Bryn Mawr Avenue, Suite 710 N
Chicago, IL 60631


Copyright © by the National Association for Healthcare Quality. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, including but not limited to the process of scanning and digitization, or stored in a database or retrieval system without the prior written permission of the publisher.

Product Details

Product Information

$25.00 - Members

$25.00 - Nonmembers

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