Speaker: Kimm Wuestenberg MHI, MLS(ASCP)cm, LBBP, CPHQ

This session will highlight some of the key tools and philosophies of various process improvement methodologies. Kimm will share how to utilize these tools for a targeted approach to performance improvement and sustaining change.

Learning Objectives:

• Brief overview of Total Quality Management’s progression into current process improvement methodologies, including Kanban, Agile, Scrum, Six Sigma, Lean Six Sigma and Design Thinking.

• Description and utilization of various process improvement tools such as Force Field Analysis, Ishikawa Diagram, Affinity Diagram, Kanban Board, Sprint/Scrum Sessions, and more.

• Demonstrate the application of these learnings in a guided walk through of an award-winning rapid cycle performance improvement project, including lessons learned.

Refund/Cancellation Policy

NAHQ will not issue any refunds or exchanges for online products once purchased. Please contact our customer service at 847.375.4720 or info@nahq.org with questions prior to purchase.

Technical Requirements

For on-demand web based products: Web browser and internet connection; pop-up windows enabled; Adobe flash player; computer equipped with audio output (speakers or headphones).

Permission Requests

For permission requests or proper usage information, contact us at info@nahq.org or write to the publisher at the address below:

National Association for Healthcare Quality
8600 W. Bryn Mawr Avenue, Suite 710 N
Chicago, IL 60631


Copyright © by the National Association for Healthcare Quality. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, including but not limited to the process of scanning and digitization, or stored in a database or retrieval system without the prior written permission of the publisher.

Product Details

Product Information
Education​, Learning Lab

1.00 CPHQ credits

0.00 CNE credits

0.00 ACHE credits

0.00 CME credits


$0.00 - Members

$39.00 - Nonmembers

Subscription Terms

12 months

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