Learning Lab – Focusing on the Intangible Factors of High-Reliability and Safety Culture

Speaker: Richard G. Greenhill, DHA, CPHQ, HACP-CMS, PMP, FACHE

Much of the focus on cultivating a high reliability environment and patient safety culture is associated with methods, tools, and techniques. These are important but they are peripheral to the core tenets of building sustainability in processes to create lasting impact.

This webinar will share insights related to some of the key factors that leaders can explore to expand engagement of teams in creating both a highly reliable and culture of safety for patients, staff, and clinicians.

Learning Objectives:

• Describe the role of engagement in creating a high functioning team for safe and high reliable care.
• Discuss the considerations for process efficiency in high functioning teams.
• Discuss the need for real time measures to gauge team engagement for high reliability and patient safety.